Empire Capital Trade

So many issues
A whole bunch of issues very quickly. Avoid.

1. Tried to verify a phone number. Something went wrong and the verification didn’t work. Then I got countless emails asking me to verify the phone number, but every time I tried, it told me that the mobile was already registered to the account.
2. You can’t withdraw via faster payments in GBP
3. You can’t verify a GBP bank account without making a SEPA EUR payment out of it.

I am a UK customer. After going into a spiral of worry for 24hrs thinking id been scammed after reading other reviews on here I thought id share my experience at withdrawing money from Coinbase to a UK bank account. I don’t know why people are saying they cannot withdraw money, because I did and with relative ease … but firstly, you CANNOT withdraw in GBP, only in Euro. When I was asked to send “a small amount to a bank in Estonia” alarm bells started ringing. Even though I was deeply worried this was a scam, I ended up sending 1 euro using the IBAN number of my UK bank Natwest account (it may have been the Swift/Bic number or Sepa transfer, I can’t quite remember). Firstly, I had to find out my UK Bank Account IBAN number which I was able to do via my online banking and googled ‘how to find my IBAN number, Natwest), and Secondly, I had to send the amount in Euro, not GBP, this is absolutely vital its sent in Euro and not GBP, my bank charged me a handling fee of £10 to send this 1 euro. I sent this 1 euro on my Natwest online banking using the IBAN number provided by Coinbase and following the instructions on the coinbase website to ‘deposit funds’ (not withdraw), as the point is you want to ‘deposit’ 1 euro (not GBP) as by sending it in Euro it will automatically go into your Euro wallet not your GBP wallet. The 1 euro arrived in my Coinbase ‘Euro’ wallet the next day. So I then I sold £100 worth of bitcoin into my Euro wallet (not my GBP wallet) so it had some funds. When selecting my ‘Euro wallet’ (not my GBP wallet), I was then able to transfer 1 euro back out by clicking ‘withdraw’ and that gave an option to send to the bank account it had received the 1 euro from, which was my Natwest account, I assume, because the Euro wallet had received money from an account that matched my name it automatically verified me and my Euro wallet only (not my GBP wallet which remains un-verified). So I then sent just 10 Euros (not GBP) to my UK bank account to ‘test’ it. As notified by coinbase, this arrived on time in my UK bank account 4 working days later. From the 10 euros sent, Coinbase had deducted a 15p handling fee. I also had to pay a foreign transaction fee to Natwest plus Natwests commission and exchange rate changing this from Euro to GBP. Yes that means im getting less money than what I withdrew from Coinbase as Natwest deduct the exchange and foreign transaction fees but I considered that a fair and minimal amount in the grand scheme of things, overall im delighted with the profit I made from bitcoin and have kept a small amount of bitcoin and find coinbase very easy and simple to use. I’m now left with the problem some money is in my GBP wallet which I cannot withdraw, so I will simply buy some Bitcoin using the funds in the GBP wallet, and once its in Bitcoin immediately sell it to my Euro wallet (not my GBP wallet). Yes that’s going to cost me some more in fees but that’s a lesson learnt as a UK customer ‘only to withdraw to my Euro wallet and not my GBP wallet’. I hope this helps some UK customers who got worried like I did.

I wanted to withdraw my money but they wouldn’t verify my bank account even after paying the £5 that they tell you to pay in order to verify(twice). I contacted customer support by email and they take so long to reply the last email I sent them was on the 14th of December and they only replied to me today, 30th of January with some generic automated message which was not helpful at all. So I would highly recommend no one to use this websit. The way that I got out it was by sending my bitcoins to localbitcoin.com and selling them from there because there was literally no way for me to get my to withdraw my money. And and when looking through forums and reviews I’ve seen that there are loads of people who are having the same problem as me.

Empire Capital Trade its sh#t im in uk and cant withdraw but thers hope open a bitpay account and send all bitcoins to that if u have litecoins change them first it takes 1hr in total to set up and have the money into the bitpay and from ther u can purchase gift cards i have done all this today and have purchased a argos gift card and f#ck yeah it works ive just had my argos goods deliverd this may not be the answer you was wanting but its the only way as of yet ive bern able to actually spend it

Very bad customer support. Nobody will answer your tickets. Can lock account for any reason any time no matter how much money you got there. Do not throw you money away it is one way street. My bank did not approved $1000 payment after I got paid by Empire Capital Trade and account got locked. After speaking with a bank and resolve the problem I wanted to pay it back immediately. But after so many tickets left with customer service nobody contacted to me. Thank God I don’t have any money there. I tried to pay it back but can’t. Nobody say anything. Basically no customer support and no respect to people. I think they tiffs. Banned and closed accounts of many people. And taking people’s money without any reason or small reasons which can be fixed in 10 minutes. Beware, if your bank or credit card will deny payment for security reason you will lose everything in your wallet. Don’t hold a lot of coins there. Buy cold wallet and hold your money there. Nobody will take it away from you. In conclusion only can say, that it’s up to you believe me or not but you will regret one day if you will deal with Empire Capital Trade no matter how long your relationship, you will lose. They just waiting for your mistakes to lock your account. They capitalists, that’s how they make money. Specially when cryptocurrency going down and they hungry for money. I hope they will chok on it.
Thank you.

No one to contact. My money was stuck for almost 4 weeks. After unsucceeding to transfer the money by adding a bank account, my funds were hold somewhere. There was a charge back issue, that took 4 weeks to loop back into my account.
NO contact is the biggest disadvantage.

Empire Capital Trade are a disgrace. Are they the next Bitconnect? ZERO customer support – not even a phone number that works! They have kept my funds for over 3 months not allowing a withdrawal – stating “Account unverified” – I verified from my side on 10th Sept – and still nothing and no way of contacting them. Empire Capital Trade are unregulated and don’t give a monkeys. Do yourself a favour DO NOT USE Empire Capital Trade.

Cannot withdraw funds, non existent customer support.
I attempted to withdraw funds but then discovered I was required to submit a SEPA payment to verify my account. This was fine, although slightly annoying to find out at such a late stage, also costs me in bank charges…

It has been over a month since I started the process of attempting to withdraw funds. It is very difficult to get into contact with them and they try to fob you off with unhelpful copy/pasted responses.

I have had one actual email from a representative and all they have said is someone will update me soon – 3 days ago.

Stay away from Empire Capital Trade, I seriously doubt their legitimacy as a company.

I’ve had no problems using Empire Capital Trade and I’d use this site again.
I’ve deposited euros from a UK bank account using SEPA.
I’ve bought BTC and LTC from the eurowallet.
I’ve withdrawn the BTC and LTC to my hardware wallet.
All deposits arrived within 24 hours and all withdrawals were received in a few seconds.
I haven’t had any contact with their support so can’t rate them – hence only 4 stars.

Empire Capital Trade are very quick to hit you with multiple hidden fees and ridiculous rates when you want to buy crypto on their platform, but the chances of you actually getting your money back out are next to zero. As soon as my bank is verified I will be removing my funds and shutting my account down. I’ll wait for a better service or at the very least the market to mature alot more as the current state doesn’t make crypto user friendly at all. Overall, I think Empire Capital Trade are dodgy and I emplore you to avoid using them at all costs.

Total lack of Customer Support, and Trust as a business.
Empire Capital Trade has to be the very worst company I’ve ever had the displeasure to work with. In fact, I’m not so sure it is an actual company or a scam. I’ve only been a user Since October. ACCOUNT RESTRICTED, is all I can get out this company. I’ve researched the site, read all their database answers. There is no one behind the curtain as far as I can tell. I can even find a physical address to send snail mail or find a telephone number. There is always a banner saying have overwhelmed they are.

I see a lot of bad reviews on here. This platform is not perfect but I have never had money go missing. I have never had a problem withdrawing money. I have been using Empire Capital Trade for several months and have traded around 1000 USD on it. I have encountered a few issues such as servers being to busy when I am trying to make a purchase during a busy time, and my order taking a week to land in my account, but other than that I have no issues. Its not perfect by any means, the fee’s are high, but its easy and connects directly to my bank account and I think its a good platform for noobs. I started using others like Kucoin and Binance, the learning curve is much higher and the phone app’s not nearly as good. All cyrpto trading platforms are shady, Empire Capital Trade is no different but its defiantly one of the more reputable ones.

Empire Capital Trade is a pretty girl, who happens to be a golddigger.

First of all, the fees are way to high, totally against the whole blockchain ideology.

Secondly, I have withdrawn money to my bank account on the 4th of January, still no transfer. However, on the website it says ‘completed’. I mailed the customer services twice. Only automatically generated rubbish. You get the honer to have a BS (pardon my French) conversation with a chatbot. Do not, I repeat, do not create an account on Empire Capital Trade. If you have done so, transfer it all to somewhere else (e.g. Kraken or private wallet) if you want to cash out or trade for other crypto currencies.

Gave it 3 stars because it is safe and I don’t have any complains on the transfer time to other platforms. Also got verified relatively quickly (+ Nice app)

This company will be closed down one day I am sure if it. They are one of the main reason digital currancy is increasing in value and the reason is simple. It is very very easy to invest, yet extremly difficult, if not impossible to withdraw your money. The worst affected are those who fancy a dabble. They’ll charge 15% to buy your digital curreny and then another 15% to sell so you need a 30% increase to make any kind of profit. Then actually withdrawing is where the barries come in. The company based in 9th Floor, 107 Cheapside, London, EC2V 6DN, United Kingdom, have a bank account in Estonia. To withdraw you need to send a 1euro payment to their account in Estonia to verify who you are. My bank charges £9.50 for sending so the verification process will cost you and then there will be even more fees to recieve money from Estonia from your UK bank. So everytime a novice invests £20-30 they boost the value of the digital coin and that money is lost in a range of fees or just left and forgotten about. This is basically a new con trick replacing pyramid schemes

Don’t do it find an alternative!

I deposited funds from my UK bank account by SEPA same day transfer. My bank confirmed the funds were received by empire capital trade. It’s been over 2 weeks and the money doesn’t show up in my wallet???

The only ways to contact them is by way of service ticket which doesn’t get responded to or Customer services phone number in the US which isn’t answered and doesn’t actually deal with account issues. So what’s the point of this department that doesn’t actually deal with anything?

If you have issues of any kind you WILL NOT get help to resolve them.
I only received an email after 10 days saying “thanks for your feedback”. That’s all I’ve had. Everything they say on their website regarding timeframes is contradictory to what they say on their automated telephone number. This is a grossly incompetent business that doesn’t deserve the recognition it gets. I noticed that a person who has left a 5 star review said he transferred funds to his GBP wallet. That’s BS as the GBP wallet isn’t even active yet. Seems like employees are leaving 5 star reviews.
I’m 3k down with no help or any idea where my money is?

1300 euros paid into empire capital trade in OCT 2017 yet they haven’t even put it in my account it’s now 11th Jan 2018

Like many others the older customers are having their trading purchasing from empire capital trade disabled without any reasons or any notice

I have been trying to withdraw money from my GBP wallet for the last week and I’m having no luck. They request you send a €1 payment to their bank. However, Lloyds bank don’t allow you to make €1 international payments. I therefore sent €2 but I’m still being told that I can’t wothdraw funds. Their customer service bot is useless and their customer service department don’t get back to you.
I hope they read this as I’m going to report them to the FCA and Finanial Ombudsman if I don’t hear back from them within the next few days.

Worst company ever, uses friendly UI to lure cryptocurrency newcomers and fill them up with fees on deposits, transactions and withdrawals (only if they allow you to withdraw your money in the first place) they won’t accept Nationwide, they won’t allow withdrawal without a European (IBAN) card so expect fees there as well, they are known for insider trading, they have 0 customer support and you pretty much get the idea… AVOID AT ALL COSTS, THIS IS A SCAM!

Empire Capital Trade will happily take your money and charge their fees, but when it comes to making a withdrawal, its a completely different experience.

I’ve followed Empire Capital Trade’s bank account verification instructions to the letter, twice, but after 3 weeks of waiting, they still won’t verify my account so my money is basically stuck in Empire Capital Trade.

Their support team have ignored my emails and every time I’ve tried to call their phone support I’ve been cutoff before I’ve even had chance to speak to someone.

I’d highly recommend you stay well clear of Empire Capital Trade.

Absolutely terrible company. Easy to buy crypto, but when it comes to taking money out it is impossible! To verify your account you have to send a ‘small payment’ to their bank, which is abroad, so, therefore, your bank charges you.

I did this a month ago and still haven’t had my bank account verified! I’ve emailed them 3 times and had no response. BEWARE!!

SCAM… BEWARE
I put £200, went up to £400… decided to withdraw to use a different platform, converted to Euro’s as told… then did SEPA payment to confirm bank for withdrawal. That was a month ago & not been confirmed & cant get money out.

Also, Litecoin trebled… if I had left my money there rather than moving to Euros to withdraw I’d have a lot more there. Well… a lot more I cannot withdraw anyway.

This is a scam, surely. They take money but will not release it… they must have tens of millions.

I open an account on empire capital trade my first purchase was ETH coin for $3000 at $613 gave me 4.8 coins two and a half weeks ago. 7 days that I will receive it on Saturday morning. on Friday I got a email that my transaction is Cancel. At this point wrote email at support team saying why my transaction got cancel I never requested to cancel and my money is being taking out for my account. I called them they said that they were going to submit it to investigation department all that stuff I never got back from them and they returned my money just want to let you guys know it looks like this is a scam if you buy a low price and you Lock the price that you purchase. when you’re coin goes up they’ll cancel your transaction it looks like they want you to buy High and hopefully it goes more higher than that or if you lose it you lose it. My experience with empire capital trade is scam they will not allow you to buy the coin low price you do Lock it. but it will not go through they’ll cancel your transaction and send you money back.

I made a deposit on Dec. 27, it was immediately taken from my bank account, but I do not have access to until Jan. 5th.

I wonder if empire capital trade is using depositers money to cover the withdraws. It makes sense to think that the mass withdrawals are straining their resources. At what point will they decision to just cut their losses and make off with the money?

In other words, avoid empire capital tradeuntil they can scale. They are currently not accepting any customer service questions or phone calls.

No customer service can’t withdraw funds
I’ve been trying to withdraw my funds it advises 2-3 days but now over a week now. I’ve tried live chat with no joy it’s just a robot. Can’t get a response via email and there’s no phone number. Depositing funds is no issue surprisingly however withdrawal major issue. Be careful

Terrible customer service. All I needed them to do was to change the country I’m in since I moved back to the US. Their verification system doesn’t work. So I contacted them to make this easy change. Over 2 weeks later no resolution. I’d send them emails yet they ignore me. Avoid them at all costs.

Can’t link a credit card account, but the support is not available. The link to open a request for the customer support leads to a link to open a request for the customer support leads to a link to open a request for the customer support leads to a link to open a request for the customer support leads to a link… endless. No way to send them a message about something what does not work as expected.

So I bought $30 worth of bitcoin on empire capital trade and when I tried to sell it, it said that selling wasent available in Canada. OK that’s fine, I’ll just transfer my money to a different wallet. This is where it gets worse. They charged me $28 in “fees” to move my bitcoins and I was left with a whopping $2. Scamming pigs.

Their support is horrendous. My unresolved ticket is over 40 days and counting. If you call in, you will wait 1.5 hours before talking to someone who can’t do anything. I can’t even contact the team through email since they removed their address link from the support page. We need more than one option. empire capital trade isn’t cutting it.

Registered an account and tried to purchase various currencies on Saturday.
Sunday I get 4-5 texts from my bank notifying me of Fraudulent transactions worth over €1,000…. Is empire capital trade safe? I would stay away from it as clearly their internal security is flawed.

Transferred £3000 into my empire capital trade account a few weeks back no response yet. They have just kept the money and it has neither been returned or refunded into my account. Avoid these guys. I’m not sure they are fraudsters they are just so disorganized and have grown so quickly they actually have no idea where your money is either. The question is whether they will be able to return the money they owe before they go out of business

Every time the price starts rising they stop selling saying that the trading is not available at the moment. and every time the price starts going down their website starts acting up and you cannot sell your crypto-currency.

Secondly every time you trade they charge commission more than the last time. the first time i traded they charge 2.96%, second time it was 3.0% third time it was 4% and they charge you both the times when you buy and sell.

Corrupt bank system and no customer service
It’s impossible to reach customer support and they are not allowing withdrawals in Europe. The bank (LHV) they use for bank transfers in Europe said its not working. A bank which isn’t working sounds like a corrupt bank to me. And empire capital trade use a payday loan bank (LHV) to make transfers to European bank account. This is not serious. empire capital trade steal peoples money and there is no possibility to take out your money. DO NOT INVEST MONEY TO BUY BITCOIN WITH empire capital trade!

Canceled!
I purchased bitcoin, ethereum, and litecoin and was patiently waiting for it to be deposited (after 8 days). Today, they canceled my order and said my bank declined it. But, when I contacted my bank, they said there were no restrictions, and that they did not cancel any charges. My bank said the most common cause of a purchase not going through is an incorrect routing or account number being used.

Now, I’m sitting in limbo wondering if the rest of my purchases will be canceled (when bought at a good rate). I will not be using empire capital trade once I have figured this out (and my transactions go through or are canceled). I sent a message to customer service but of course they said it could be days (probably more like weeks).

Empire capital trade is 100% scam! Here is my story: opened account on 12/06/2017; they required to send them copy of my Driver’s License (can you even believe that?!!!), well I did that (for the first time in my life I trusted someone online with a copy of my DL). It took about 5-7 attempts for Empire capital trade to verify my ID, even with a copy of my US DL. Next, I connected my checking account (with more than $100K funds) and two CCs (both with limits above $30K) and Empire capital trade gave me… wait for it… $250 weekly limit for purchase… again $250 limit (and $50 limit for CC purchase). I immediately understood that I am dealing with some kind of idiotic algorithm so I contacted their customer support (still waiting for human to answer my request to increase these limits). Well… I bought $250 worth of BTC and I had to wait 7 days (SEVEN days) for Empire capital trade to finalize the transaction (purchase $250 worth of bitcoins). When BTC finally showed up on my account I moved it to Empire capital trade and within a day played around buying and selling BTC and Litecoin. At the end of the day I had $472 in cash, a couple hours later Empire capital trade without ant warning, without any plausible reason locked my accounts–I can’t make any transactions, I can’t access my money. One week later I still haven’t receive any response except for some moronic and totally irrelevant automatic responses from Empire capital trade customer support. Luckily it is not the amount of money I wanted initially to invest but enough money and wasted time to inform Federal Trade Commission (FTC), the attorneys general, and BBB. I urge all victims of scammers from Empire capital trade to do the same. Hopefully class action will follow soon.

I lost all my holdings including coins and cash, how can anyone trust this company? Inside job? Hackers? Try to reach a real person, good luck. I don’t care how busy they are, claimed to be the biggest exchange in the world, and shitiest service ever. They now frozen my account and say unless I feel that my account and email are safe? They replied once since I reported 30 days ago. I’m totally in the dark. Told me there is no way to get my coins back! They were stole from my account in your exchange, and not being responsible? I give empire capital trade the most untrustworthy crypto currency exchange. Wish I can give you 0 star.

Absolute rubbish. I am extremely concerned and regret I tried to upload my ID.
First of all I am british with a decent ID and bank account.
I uploaded my ID. It is verified after hours but after a few more hours it is deleted and ask me do it again. I did. It verified and I tried to update my bank account. They didn’t go through. A message said contact our team. I filled online form and they said because of heavy load they can’t answer (after I wrote so long). I gave my ID and card details:(. Than I returned back to my account and guess what? Yes they asked me again to verify my id after all day wasted to do it so many f. cking times!

If you can’t manage just don’t do this job!

Empire capital trade, You best get your act together quickly. I have fallen victim to the Euro account deposit scam you are running. 5K and 11 days and still no confirmation of my SEPA transaction on my account. But you have it as I have confirmed all details with my bank. I wish I had read these online complaints before investing any money.

Absolutely ridiculous
Everything goes great until you wish to withdraw anything. They ask you to send a sepa payment to verify your bank account, this goes through fine (along with bank charges of £9.60 per time) and then they don’t verify your account. Support don’t reply to emails for days and days, and when they do, it’s a template response, and they totally ignore your actual problem. PLEASE AVOID.

Put this review together with others, and you’ll see a distinct theme emerging

Shockingly bad customer support. Takes several days for them to get back to you. All I wanted to do was withdraw money into a UK bank account. Empire capital trade make this extremely difficult for you as they refuse to verify your bank account unless you make a SEPA payment. Even when you do as they require and follow their complicated instructions exactly, they still don’t verify your account. So they’ve taken your deposit and not verified your account so you can actually make any money by withdrawing into your real bank. You could have 20K of Bitcoin sitting in your account but it’s useless if you can’t simply withdraw any of it. There is literally no way for UK customers other than via this SEPA payment nonsense. Unbelievable and absolutely shocking,

Bonus for referring a friend to use their service and sell a large amount of cryptocurrency was also not honoured with no real reason given as to why but just a ‘check the terms and conditions’. What they are doing is probably illegal, as they’re advertising this but not honouring it.

Used empire capital trade to buy bitcoin. Fairly easy, bit of a delay with verification but not bad for a whole new technology.
Sold some bitcoin – easy, money went into my wallet. Easy.

Now I want to transfer the money from the wallet to my bank account. Started the process in October and was asked to make an IBAN transfer to verify the bank. Cost me about £22 for IBAN fees. All went through just fine.

Still now 8th Dec the bank account is not verified and my money is trapped in the wallet. I have had support request ongoing since end Oct. Roughly once a week someone from empire capital trade will apologise and then ask for a copy of IBAN number or copy of proof from bank which I have sent every time. Then nothing again.

Having read this page now (too late) and many others saying same on Facebook support page I feel I will never see any money back. They will be making tons in interest on holding peoples money like this.

So unless a miracle happens AVOID!

I literally have no idea what all the negative reviews are about – no doubt these people have not followed instructions and are panicing, and demanding a refund.

READ THE GUIDES. They do not operate with GPB – Deposit money using your card – verify your bank account – withdraw profits to bank account in EUR – YOUR BANK WILL SORT OUT THE DIFFERENCE. I just woke up £500 richer and withdrew it in seconds.

Trust them, use your bloody noggins and follow the instructions peeps.

Amazing website – although the fees are a bit high, i can live with that, profit is profit

If I could give no stars I would
If you want an app with a good UI then you are in the right place. If you want a quick reliable service with good customer care then you’d better walk away. Lets not forget the hidden fess and difficulty getting currency out of your account. A slick app hooks in users but beware, use this service at your peril when things go wrong you’re on your own. The absolute worst customer experience and lack of any support whatsoever.

If I could give no stars I would
If you want an app with a good UI then you are in the right place. If you want a quick reliable service with good customer care then you’d better walk away. Lets not forget the hidden fess and difficulty getting currency out of your account. A slick app hooks in users but beware, use this service at your peril when things go wrong you’re on your own. The absolute worst customer experience and lack of any support whatsoever.

Avoid empire capital trade!
empire capital trade is a terrible company/app!! Do not use empire capital trade if you are dealing with GBP as they will not allow you to withdraw them!!

Automated customer help service which is useless!!

Avoid! Avoid! Avoid!

Appaling and utterly useless

Tried multiple times to verify my account with any available means, failed every time, no customer service to talk to (no phone numbers, emails to them never get answered), they bounced back a 5k payment “coz my account not verified yet”, but that is after they accepted an initial 1.2k deposit. NO WARNING by them before them that “you cant add more funds till you’re verified”. As a result my money got trapped in between banks for at least 5 days. This is a complete joke of a company, withdrawing my initial deposit and shutting down my account and telling everyone I know to stay away from this shitshow of a company

Crappy crappy crappy Android app. Bought bitcoins to pay a bill. Current price is wildly fluctuating and not been able to get into my account for almost 2 days as prices plummet. Thanks for charging me 7% for the worst imaginable service empire capital trade. If you are buying to invest or you need to spend in a hurry, do NOT trust this appalling company.

Someone hacked into my account which was empty as well as my linked bank account. They managed to cause overdraft fees and was able to withdraw profits leaving a large negative balance in my empire capital trade account. it has been frozen for almost a month. How they let this happen with empty accounts I do not know.. They will get no money from me.. This company is a scam and I will never do business with them again…

empire capital trade are the most cheating people I ever have met. They make it too complicated to withdraw your money. I have now send to requests to my Bank so I can get access to withdraw my money. I have now done it 2 times and I have still not recived any kind of confirm. They are some cheaters and Do NEVER EVER use their webiste or app to make an invest in currency!!

No customer service.Avoid at all costs.
After one successful deposit and purchase of bitcoin,i decided the next day to deposit again via a different bank.Guess what,the sepa transfer is reported as successful by my bank, however no funds on empire capital trade.Contacted customer support,an ordeal in the first place since constant popups from the chatbot wont allow me to click the link for a human representative request.Eventually, I managed to email them like 4 times and as you can imagine,no answer.Not a word!I bought a hardware wallet so i can withdraw anything from them.Also i will never again exchange fiat with crypto through their platform.Trust is gained guys its not taken for granted.

Empire capital trade has a failing ID recognition system using the PC or smartphone camera ! I am sure the pictures of the ID card, taken that way, are of the highest quality but empire capital trade keeps on saying it is not able to read them !!
No possibility to upload the pictures and empire capital trade customer service is automated so there is no personal interaction possible and the registration procedure cannot be fulfilled !!

Took my money!
Customer service is terrible / non-existent. My SEPA payment went ‘missing’ for 12 days, causing me to get quite anxious and empire capital trade were very slow to respond. Then, when they returned the money to me (as it couldn’t be processed), they seem to have not honoured the ‘market exchange rate’ they advertise and have given me around 4% less than the money I was owed. Will not be using again!

While the app user interface is nice, fast, and easy to use, my critical point, which I have raised with Helpdesk staff, is that positions can close seemingly randomly. Sometimes it is noted in the trade fine print, but other brokers dont do this. The trailing stop is ineffective, causing significant losses. All this amounts to lost oportunities from inopportune timing, where timing is critical. The minimum bid is also too rich for my pocket.

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Despite the fact that Empire Capital Trade has been operating for several years, traded value is very high and the exchange stands proudly among others in this important factor. Deposit and withdrawal to the cryptocurrency wallet is immediate.

It is a reliable wallet and shows in real time the price of other cryptocurrencies. It serves to save your money, it is also compatible with other platforms to exchange your money, it is available in my country and that is the most important thing. I will continue to use it until I stop providing services.

Empire Capital Trade is a trustworthy company. I have been trading with them for years and never had a problem. Their fees are bit expensive on the regular Empire Capital Trade, but I would rather pay a little extra and know my money is safe. This is the coin wallet I trust the most, not saying others are not also safe.

Honest explicitly stated fees which are much lower than others, good UI, and strong customer service. Easy to use platform with little distractions, or use Empire Capital Trade pro and you get (at no extra charge) all the features of a good exchange. Issues on the app are fixed and updated regularly. One report is all that was needed. They keep adding more ways to add, and most importantly, withdraw funds which means now it’s no hassle and you can choose what works best for you. This is usually the annoying part about living somewhere not in the USA, but it proved well. Money in, traded, money out.

A real pain to get verified on Empire Capital Trade. Sent all docs requested. There seemed to be something wrong with everything i submitted, they even requested that I hand write a note and sign it and put it in a picture. when I did that they still were not happy and requested I “orient” the documents a certain way. Told them to cancel my account. Went to COINBASE, nooooooooooo problems signing up.

Empire Capital Trade is the greatest BS! I transfered my Bitcoin portfolio to Empire Capital Trade, but couldn’t do much with it because the wouldn’t verify my ID card. I uploaded my picture 3 times and every time they came up with a different fake excuse. The third time they asked me to provide another government issued id card????? I provided high resolution pictures from different angles front and back of my Id card, i don’t have multiple government issued id cards! Who am I, jason Bourne???

I made a purchase with my card and I was to upload selfies I did so and my verification was rejected without any reason stated, my account was later flagged and suspended, I complained on twitter and I was blocked by their twitter handle, I raised a ticket but replies I am getting are so ambiguous and so far in between, I have been on this issue since July 7th with nothing forthcoming, it is not compulsory for them to provide their services for me, they should let me withdraw my funds asap. I have never experienced such an unsatisfactory customer service before. Release my funds Empire Capital Trade

SEPA deposit is not credited to the account

Made the deposit from one European on to the Lithuanian one they asked me to on the 28th of March (8 working days prior to writing this )

Sepa deposits take 1 -2 day max , I sent them a proof of deposit , as requested , got no reply from them

I confirmed with my bank , paid for the trace , that sowed the funds indeed arrived at their bank, but nothing is credited.

Asked their support , their financial department , got nothing but “we are investigating this” and a bunch of sorry for inconvenience
but nothing is credited to the account , during my last interaction with them , they said the money is not even at their bank account , but at the bank account of their payment partners , and they claim they do not have it.

I will advice you to contact Mr Adam Wilson via & adamwilson.trading (at) consultant.com for better understanding because his strategies really helped me withdraw my money that was stuck in my broker account and I even made more huge profits. He is genuine and honest. you can contact him if you discover that your broker is scamming you or having withdrawal problem.

I had to do a KYC verification because they specifically say that they’re able to do so if they’re suspecting. I did it. They delayed only 1 day to approve it. So good then. Despite of high fees on withdrawals (that can be solved using EOS or other low fees coins – please people, be smart before complaining about the “high fees”), you can see the fee structure before depositing your coins, so there is no excuse on complaining about this. To sum up, I think it’s an old dog exchange, that works fine since 2013. Also they have a System Monitor section, where you can monitor all what’s ocurring in the exchange, so they are fully transparent.

In investing, what is comfortable is rarely profitable, When it sounds like scam then its a scam. If you are already neck deep in it then seek help of experts and professionals like trustwaysa1 via g”mail and be happy
My issue was resolved very quickly and efficiently. I was very impressed with the level of service!

Awful platform. I regretted one hundred times for opening an account with them and placing my funds. Now, probably, I would need to reissue my card, because I am not even comfortable providing Empire Capital Trade with my card data after this horrible experience.

Empire Capital Trade stole my money and they will steal yours too, ive been fighting against them through the financial regulator here in australia. I have started up a facebook page “Empire Capital Trade is a scam” now over 200 members, you can share your story there or read others horror stories and what they are doing about it.

poor services, scam broker and everything is tricky about them. I can only imagine how many victims have been swindled by these brokers. Personally, I lost a huge amount of funds to this broker and constantly was requested to deposit more each time I sought for a withdrawal. After waiting for so long, I decided to take matters to my hands by searching for other means to recover my funds which I stumbled on fightingscams at aol dot com. He assisted me in getting 85% of my funds back. You should give him a shot if you have been victimized by this broker.

The positive comments here are paid for in my view because I can’t understand why some people including me constantly lost money trading on this platform. They kept demanding for deposits. However, my friends I sought the assistance of an expert at fightingscams(at)aol(dt)com that helped us to recover all our funds.

So, for me, it has probally knocked 10 years of my life expectancy due to all of the stress, but i did get my funds back, all i have left in this world also, so im relieved beyond words. This is the end for me now. Im done with crypto 100% i will never return, im done.