NewbieFX

Customer Service is horrible. If you have an issue plan to wait for 2 months for it to be resolved not to your liking. I lost several thousand dollars through a hack on NewbieFX. Visa also overcharged them. I can not get my last scraps of fiat that is left on my account because it is frozen because I refuse to pay them the amount that visa overcharged them. There are plenty of better options besides NewbieFX for on ramps to crypo. Cash app, Krakken, Bitstamp, among many others. Do your research, but stay away from NewbieFX they will screw you over first chance they get.

It’s not possible to close your account with them. The account closure form on their website is broken, and it’s obviously broken on purpose. Their support staff send you vague, pointless replies at best, outright ignore you at worst. Apparently I need to “be patient” while a “specialist” “looks into” closing my account. Anybody with half a brain stem knows it’s complete and utter bull faeces. Whatever their reason they just don’t want to close it–maybe they can keep your details on file longer this way?

I don’t know what their problem is but it’s a damn shame. The handful of transactions I made with them were problem-free, which judging by other reviews and experiences I’ve read is something of a miracle. I’m just glad I didn’t get too much money involved.

NewbieFX froze my account. I am unable to access my currency. I have been calling an emailing for a week. I keep receiving redundant emails that tell me my case has been escalated and to be patient but nothing has happened. There is no indication of when my account will be unfrozen. I have over 12k dollars tied up in coin base. I am super frustrated and disappointed with my experience. I will be contacting BBB and CFPB if this issue is not resolved very soon! The negative reviews on this sight is causing me to feel very discouraged.

Will accept you money, but WILL NOT RETURN IT!
newbiefx seem able to accept EUR transfers into your newbiefx account and buy/sell XBT/ETH/LTC but as soon as you want to transfer EUR back to your account you WILL NOT BE ABLE TO.

They fail to “verify” you bank account when receiving the funds and therefore you have no way of transferring the funds out.

I have made multiple support request regarding this problem with my account and they never reply.

Avoid newbiefx .

I have traded multiple times and had no issues doing so. Didn’t have problems withdrawing my money as many people complain about. I think they just lost their money investing without knowledge. However you have to pay 25$ to withdraw but besides that it is a great social investing platform with many good features. Had contact with support 2 times and they are nice and informative.

If you are considering using newbiefx , DON’T! They are probably the worst company you can deal with. Somebody transferred some ETH to me which never appeared in my account. Despite both of us leaving multiple complaints, I have heard nothing. Having seen all the negative comments on Twitter, Reddit and here, I don’t have much hope of getting my money back. But I do plan to report them and possibly take legal action.

How My $10,000 Gift Was Stolen From a Preschool’s newbiefx Account
If you are new to bitcoin or even if you are not, do you really want to do business with a company from which the theft of your bitcoin is this easy? Here is my true story:
A few weeks a go, my husband and I decided to make a $10,000 donation to a preschool in our town. His bitcoin investment was doing very well and we felt that we could afford the gift.
Because of the way the tax rules work regarding donations to a nonprofit, donors can avoid capital gains taxes by directly giving property rather than selling the property and then donating cash.
We contacted Rita, the director of the preschool, and let her know that we wanted to make a donation of $10,000 worth of bitcoin. She was delighted, of course. But, as she was unfamiliar with bitcoin, and using online accounts in general, she asked some colleagues about which exchange to use to transfer the money into her bank account.
She chose to open an account in her preschool’s name at newbiefx . The process of opening an account, verifying the account, and connecting to a bank account at newbiefx is a long, painful process over many days and there are lots of reasons to want to have contact with newbiefx during the process. Unfortunately, newbiefx support is almost non-existent.
However, I did not know this at the time. I assumed that a company as well known as newbiefx must have phone support. So I googled “newbiefx phone support” and a number popped up. I gave this number to Rita.
It turns out that this number was a fraud. When Rita called it, a man identified himself as a newbiefx support rep and asked her to go to a special newbiefx support website where he had Rita enter her username, password, and the confirmation code texted to her phone. newbiefx , by default, requires confirmation of the computer that is being used before allowing a login. They do this by sending a device confirmation email to the email address on file for the account holder. That email must be opened on the same device as that on which the browser is accessing newbiefx . At the moment, we still don’t know how the scammers managed to get around this requirement.
The result is that the bitcoin is gone from Rita’s preschool’s account and we are left puzzled about how this was possible given newbiefx security.
The theft seems to be largely the fault of newbiefx for these reasons:
newbiefx support is schockingly bad. Even days after this theft of funds newbiefx has not responded to my emails. This lack of communication leaves their customers without the type of assurance that seems a natural part of handling other people’s money. And anxious customers are prey to scammers.
They offer no telephone support. They don’t actually tell you this, by the way. They let you search their site vainly for a number until you decide to google it. If they simply announced on their site,”Note: we do not offer phone support,” this type of scam could be avoided.
The lack of phone support leaves them open to exactly this type of fraud. They must certainly be aware that this type of scam is a threat to all newbiefx customers but they simply ignore it.
newbiefx security was apparently designed to prevent transactions coming from untrusted devices yet the device confirmation apparently failed and newbiefx was breached.
New account holders are likely to be less sophisticated customers like Rita. newbiefx , therefore, has a responsibility to have excellent security and support for those customers. Better security and/or support would have prevented this scam from succeeding.
I’m still waiting to hear something, anything really, from newbiefx . I’ve found warnings online for exactly this type of scam and I’m wondering why newbiefx has apparently not protected its customers from them. I am hesitantly accepting that our gift of bitcoin is gone, that our gift was stolen by scammers.
And I’m left feeling extremely disappointed with newbiefx .

A Dead End at Every Turn
Wanted to sign up with newbiefx in order to take advantage of a presale. No matter how many times I tried to verify my payment method for a debit/credit card, I got the message “the amounts don’t match our records”. Apparently if you add a method and delete it, and then try to add the same method again…like I did (newbiefx wouldn’t accept my bank debit card, so I deleted it and added my Netspend card), the site gets “confused” and rejects the amounts that you enter for verification. To make matters worse, after two failed attempts, you automatically get locked out of your account for 24 hours.

You can use your bank account as a payment method, which takes 4-5 business days. However by that time the presale ends.

This whole run-around, has set off a huge red flag in my mind. I would be incredibly leery of entrusting my money to a site that gets “confused” from time to time.

So, until newbiefx eliminates the “confusion” from their algorithms, I will most definitely go elsewhere.

DO NOT TRANSFER MONEY TO NEWBIEFX!!!!! You will never see your money again! I’m surprised this is not in the media yet as you can never withdraw your money, they disable the function on your account and never ever respond. Surely it’s only a matter of time before they vanish with everyones money.

Scammers
My first purchase was duplicated, so instead of investing 1000€ I had 2000€.

Then they sold automatically my ETHs when arrived to 700€… Surprise! I tried to buy back, but then said I have no EURs…

When I complained they blocked my account, and after several weeks, they reactivated it and magically is working now. Of course, ETH raised and I lost most of my money…

A completely scam. BTW they are the same as Gdax.

Same as everyone else. Ludicrous charges, non existent customer service, impossible to withdraw to GBP. Just steer clear. Save yourself some time by through a tenner down the grid for everyone 100 you withdraw from the cash machine. Can’t buy when prices drop. Can’t sell when prices rise. Utter waste of time and money.

Avoid
1.They have no online chat just a chat bot that is useless.

2. They have no phone support.

3. They have not responded to the online support form or email in over 3 weeks.

4. Their auto response is a form letter of useless info. You get no support ticket or reference #

5. The help pages on the site are almost useless and also have old info. For example they have some odd 2 factor system as the only way to login now. The help pages have info on the old way of using google 2 factor and sms and voice call back.

Even if they are not a scam and responded some day. It wouldn’t make a difference in the rating. Them having about 500$ of my money stuck and having to waste lots of time on this with not one peep from them is about as bad as it gets.

Robbery on crude oil @ newbiefx
Spread charge on crude oil @ newbiefx is a day light robbery…

newbiefx charge 70 pips spread on crude oil while globalprime charge 26 pips spread

I have already make mistakes by not checking this fact before making my deposit…

newbiefx should stop this cheating by lower their spread on crude oil….

I will make the same complaint on forex peace army…

Fantastic Support and Easy to Use System
Been with newbiefx since March and it’s been very good. I wasn’t an expert trader and when I registered someone phoned me and basically explained to me in depth how to place a trade and how the margin system works. It is so important because of the possibility of getting stopped out.

Later on, I got allocated an account manager Zoran and he is beyond fantastic. Every time I had a question he go out of his way to make sure I am fully understand with their system, their swap their spread and different types of accounts. He also sends out market wrap every now and then to let us know about what’s going on with the market and what’s new with newbiefx products.

Deposit and withdraw are both quick. So far so good!

newbiefx is excellent broker I have been trading for more than 5 years with different brokers but since I joined newbiefx I am having a stress free when it comes to resolving an issues I have in my trading.

my problem was resolved within few seconds with an agent. keep doing the great work, I have really found a trading home with newbiefx .no more going back to these market makers who are only interested in chowing our money.newbiefx is a place to be

I am unhappy with newbiefx due to the 2 weeks notice given to close accounts on New Zealand based retail traders. I am moving to the UK 8th Dec so attempted to transfer my account but still had to close several carry trades (held since May 2017) for losses
Couple of things
1 surely more notice could have been given with time to manage carry trades (not 2 weeks)
2 I received an email saying that if I wanted uninterrupted trading I should act and change my address. This I did. I then received email saying I still had to close trades then transfer.

I know these comments will not be noted but businesses need to learn from feedback in order to improve.

My time with newbiefx has seen fantastic service – spoil by a bloody bludgeoning end to the relationship

Steve – unhappy customer

TOTAL SCAM BUCKETSHOP
TOTAL SCAM BUCKETSHOP – For ten weeks trading with them and executing over 1000 trades I’d compare newbiefx own live account with a demo account of theirs as well as other forex prices, I was getting different prices on live account. Stop hunting the norm, changing trades ‘willy nilly’, the live feed on my screen would change to total different prices and history in a flash, total different to their demo account and other forex brokers. 800 pips different on my feed from newbiefx from every other broker. My screen would not convert back to real forex prices. I had many winning trades that would not take profit when price reached. Is all I could do was close all my positions at once and take a 50 percent loss, for newbiefx would not let me trade real forex. Lost over two thousand dollars. To cap it all off, they will not give me all my money back which is in their account… Some people say, “go see ASIC”, well ASIC is a facade for industry rule.

So far so good. I enjoy the newbiefx prices and execution. They don’t manipulate prices. Only reason I’m not giving 5 stars is because I haven’t made a profit withdrawal yet, but everything is fine. Also I think for Muslim customers, they should look to extend the swap-free timeline without charges.

Have been given excellent information and guidance. newbiefx cares about its members. The whole family deals with them with excellent feedback from each member. I will certainly recommend newbiefx as a reliable and trusted company to do business with.

I have always had prompt service, whenever I required assistance. I had had a few issues with ghost trades when i first started with newbiefx many (many) years ago, which were resolved to my satisfaction after they completed some due diligence to ensure the accuracy of my claims. If i remember correctly, I was promptly reimbursed for all loss immediately upon completion of their investigation. After that one incident, i have not had any issues with any of my multiple accounts. Trades are filled properly, spreads are low as promised, I have not seen any Stop loss hunting, and they are EA friendly. As far as support, I have always obtained correct information to my questions, be it via the telephone or the online chat. The other end have been gentlemen, very polite and courteous. Transfers and withdraws are concluded well within the specified time frames mentioned. The back office is simple and easy to use. newbiefx is one of ONLY two brokers that I ever would recommend to my trader friends – fortunately all of them have also been with the same two brokers for as long as I have!

Overall it is a good experience trading with newbiefx.
The only thing i am not putting 5 star is because it is a time when they upgrading server, and causing stop
The connection without notifying customer.
Please next time communicate with customer first before doing anything that causing customer disconnect to mt4 platform

Overall it is a good experience trading with newbiefx.
The only thing i am not putting 5 star is because it is a time when they upgrading server, and causing stop
The connection without notifying customer.
Please next time communicate with customer first before doing anything that causing customer disconnect to mt4 platform

I wanted to see what it was like to online trade in stocks and shares.
This was the easiest to understand (for me) from the outset.
I have looked at having a go on other virtual trading sites because of a couple of niggles.
I set my sell at profit margin but after a while of inactivity newbiefx logs me out so I miss the optimum sell time for my shares, ie, when I’m in bed.
Bloody annoying and if that’s what their real money software does then that’s worrying.
If their real money software doesn’t log you out then neither should their ‘practice’ software.
Also, I didn’t log in for a few days and it reset me back to zero as though I hadn’t started yet.

I had a problem with not receiving the confirmation email when withdrawing a larger amount of LTC and was worried that i could not withdraw. i got a response within a day saying that it might be blocked by my mail account, which should not have been the case. after the first failed attempt to solve the issue the NewbieFX team continued to help find a solution and answered within 5 minutes, as we worked to find a solution. i was satisfied with the support, as my worry was taken seriously and when i asked about getting the exact response message of the mailserver when the email is sent (to pass it along to my email providers’ support), i got a swift reply that they are ready to copy and paste as soon as ive pressed the withdraw button. However this wasnt necessary anymore, as the problem was fixed by then.

Overall when dealing with money its easy to get nervous and scared, and so i greatly appreciated that the NewbieFX doesnt go the “the problem is on your end” route with their customers and will try to help you the best way they can.

On the technical side my feedback would be to add an option to change your email adress, because most people (like me) have special email adresses to test out webservices that they havent used before, to make sure they work as intended. Now that i feel comfortable and happy to trade on NewbieFX i would love to change to my main mail adress. Also it would have helped me troubleshoot the problem myself, before reaching out to the support team.

I am taking the time to write about my experience with NewbieFX, as a way to reassure people to give NewbieFX the chance it deserves, as well as giving some technical feedback to improve the platform and lastly also to encourage the NewbieFX team to train support professionals that set high standards for cryptocurrency trading platforms, as those professionals are responsible for their most important asset – the traders.

I have been using NewbieFX for a coupe of years. It is a genuine and safe exchange. I am writing this review in due to a few issues that have been happening fairly regularly during recent trading. They seem to have a fixed margin pool so they say. Myself and a few other traders, have been having problems with cancelled orders to due Insufficient margin (NewbieFX having no funds to give to you to place a trade), I have found this to be happening very frequently when compared to the past. This has been happening during critical periods of trading. They also have not introduced a reduce only function on placing orders. (this allows for unintended orders to cancel). This is incredibly important due to NewbieFX insufficient margin order cancels. I have started to trade less now on NewbieFX and use few other exchanges such as bybit, deribit,bitmex.

I could have made some research before investing but I was so eager to earn some money. Well, we all learn from our mistakes. To cut the long story short, my son figured a way out. Fightingscams @ aol . com put an end to my ordeal with this broker.

I wire transferred funds to my newbiefx account in accordance with its wire directions. I have never received back any confirmation of newbiefx’s receipt of funds and see my balance in my portfolio is still at $0. My bank confirms that funds were sent successfully. I have written to newbiefx 3x without any response. There is no one to call. I find this level of customer service terrible and unacceptable.

Newbiefx slammed a mandatory 2 factor Authentication on my account and I can not access . I have messaged them multiple times to try to resolve but no one has responded yet. This is not good business practice. Crypto is at its earliest stages of progressive development and this guys are slamming a negative label on CC.

I was introduced to by a friend. The whole idea sound good as I needed money for my kids university fees for this academic year.
I took my savings to investment with total of $62 809.32
just closed up within 5 weeks in joining them.

Would give 0 stars if I could.

Not only has money disappeared from my account in the past ( with me showing evidence too ) I was shrugged off and support take months to reply.

The platform is unstable & whenever there is a spike in crypto you are literally unable to buy or sell, this is either due to them having poor servers or this is intentional.