Capital

possible scam

ask for a small SEPA transfer from my UK bank (dont tell you how much) I sent 10 euros plus about £12 fee from my bank

waited a week or two before getting an email back saying they couldnt verify it until i fill a link out on their site (click link for details)

I clicked the link and all the details are filled out, everything they have asked for I have provided and still cant verify me

3 weeks wasted and they ended up sending about £6 back so I lost lots of money

Signed up for a European exchange, took less than an hour and within 3 days the funds from my etherium sale were in my UK bank account

No hassle whatsoever, if you are in Europe DO NOT use these, use a local exchange they are much faster, friendlier and respond to emails

It’s been about 2 months since I tried to verify my UK bank account with a SEPA payment and still no luck. Customer support is horrendous and I just get automatic responses no matter how I word the email / ticket.

I have over £500 in that account after buying LTC in November. Do not invest your money with these crooks who are a LTD company yet have an Estonian bank account. Absolute tax avoiding, money laundering scammers.

Powerless sensation
Incredible feeling, I feel totally powerless. Have my money ($15k) blocked already for 3 months and cannot do nothing about it….. Just wanna have my money back and go to another exchange and I cannot even do that…….

Also they start charging me money randomly and not responding to my emails, no help from support.

Would never recommend to anyone

Scammers with no support
non existent customer service. took weeks to get my money back finally after having to involve my bank to claim the initial deposit back which NEVER GOT CREDITED. Avoid at all costs. complete scam and when my deposit was refunded it was £40 less than what I put in. ROBBED

AVOID Capital
I transferred a lot of money to them never got it in my Capital account. Capital Support doesn’t reply my emails for almost 2 weeks. I am trying to cancel the transfer with my bank but it will cost me something. AVOID Capital it is waste of your time and money!

I wanted to transfer money to my account but they have the wrong legal name associated with my account and I cant change it and apparently no one at Capital knows how to change it either. They had me input my ID and said that would automatically do the trick, but that doesn’t work either. Would not trust a company with my money who doesn’t know how to work their own website!

Nightmare: quick to take your money but impossible to withdraw!
Very quick and easy to take your money (deposit) but the most painful experience ever to try and withdraw. Impossible to get direct customer support. Simply an unacceptable experience!

Worst customer service in the world
After trying for 7 weeks to get my bank account verified with them i have now moved everything out and closed the account. Their customer service is the worst I have ever experienced, no attempt to respond to tickets or e-mails, basically it appeared they could not care less;

A shame because their trading platform was easy to use and worked well for me even during sharp corrections. With such poor customer support they will surely fail at some point.

Capital definitely needs to make it clearer for UK customers that they won’t be able to withdraw funds to their UK bank account. They are quick to take money from your UK bank, but was certainly not quick to give it back. Luckily I managed to use the app REVOLUT to open up a euro bank account and managed to get that verified within 24 hours and had the money in my account 2-3 days later. Do not even waste your money trying to verify your UK bank account – I transferred £10 to capital to get verified and it cost something like £10 in bank fees which is crazy and of course, it never got verified. Revolut charged me pennies and was verified quickly. It was stressful, obviously, as you kind of panic when you can’t get your money out and the customer support is non-existent – but just try to stay calm and use Revolut. It does take a couple of days which is frustrating but it does work if you do it right! Would give capital 1 star really but Revolut absolutely saved me and once I had sorted the euro account capital was quick to transfer my money and verify me so I have to give that to them. Just be SO careful before you invest your hard earned cash and definitely get your account verified before investing so you can easily get your money back. If anybody in the UK needs help to set up REVOLUT feel free to message me on facebook – my name is Anna Pacitti (there is not many of us) and I am the one from London – would be happy to help as I know myself how stressful this situation was.

Capital scams
Service nil not contact phone not mail responses.plz don’t believe this company.
My account temporarily disabled I’m still live not dead. So Captial sit . my account temporarily disabled my money is there .
Plz if any nice people here take this company to court
Thanks reading
Hate Capital sit

Wasting my money!!!
My identity is verified. To get my account verified I had to make an intl transfer for a small amount costing me $25 in fees. Capital rejected the payment citing that my ID was not verifled. But it is! It’s showing verified. Opened a support ticket. Waiting for a response 3 weeks later. Phone support does not help. These cretins do not deserve our money. Please go elsewhere.

Great Capital Customer Support
Got satisfied from Capital Customer Support
As i purchased some coins but nothing showed up in my wallet.I called the helpline number and got my refund and instructions to purchase properly.
Thank You.

Querying whether they are fraudulent
I have tried withdrawing funds for almost a month. Same template response from customer support each time, even though I carried out all the steps they require weeks ago. It is IMPOSSIBLE to withdraw my funds. Thank goodness I didn’t leave any more with them.

No customer support other than an automated chatbot or unhelpful template responses. It is literally not possible to speak to human about any issue affecting your account (e.g. the fact that they are stealing my money).

I’m thinking of litigating to get my money back and have already threatened to do so.

I have tried three times to withdraw just over £2000 from my Capital account without success. Each time I have followed the instructions meticulously and have deposited small amounts of Euro exactly as instructed. And on each transfer of Euro I have been charged £9 by my bank.
I have contacted Capital through their help system three times but have never received a reply or even an acknowledgement.
I finally manage to get my hands on my own money by transferring all the funds to BitPanda and then cashing it in to my bank account. Once my Bitcoin was in BitPanda it was a perfectly simple and fast procedure to get the Bitcoin converted and paid out to my account. This begs the question “Why do Capital insist on members making payments to verify their bank accounts?”
I lost 12 Euros in deposits, £27 in bank fees and eventually almost £100 in Capital fees for transferring my funds elsewhere.
Either Capital are operating some kind of scam by frustrating their customers to the point where they will pay fees to free up their funds and transfer them elsewhere or they are incompetent to the point where they should not be allowed to operate.
There are plenty of other places to trade Crypto currencies, and my recommendation would be that you do not go anywhere near Capital.

There is no technical glitch!!

This has scam written all over it!!

tried to take my money out!! won’t let me!!

Sent 1 euro. still won’t let me even though i had an email saying they have it.

Now i just want to close the account and it won’t even let me do that!!

I had 500€… aaaand now it’s gone!
Not knowing better, I opened a capital account and made a SEPA transfer for 500€ there. That was two months ago. Their support does not answer, their phone support is just an endless automated answering machine.
Stay away from them like the plague! I don’t know whether it is theft or incompetence and don’t care, but chances are you’ll lose your money!

So Capital sent me email stating “Our records indicate that you are no longer eligible to use our platform. Unfortunately, we cannot provide you with any additional, specific information regarding your account closure”.
We have not blocked access to any of your funds. You may sign in and withdraw your currency. Blockchain currency (Bitcoin, Litecoin, Ethereum) must be withdrawn to an external wallet address. Fiat currency must be withdrawn to the verified bank account. The problem I have is my account is locked and I get into it and withdraw my money and they won’t provide any help. Sign up with these guys in Dec 2017(made one deposit) and change my phone # last week, so when I tried to logged into my account and change the number they tell me my account is locked and pending closure (WTH). I just want my money.

Does not allow withdrawal of funds in UK. Have paid £12+ to ‘verify’ my bank account so I can withdraw some of my investment – a process it is claimed to take 1-2 business days.

Still waiting despite several emails to support.

I sold my ether in Dec 17 sent a small deposit which they require, they have received it so I understand they have my bank details but 3.5 weeks on still no money in my account.
I do not recommend Capital.
No customer contact with human no email contact. I think I have lost my money.

Would be 0 stars if that were possible! Capital is a scam, I can’t understand how they are getting away with it. I (stupidly) set up an account and they verified my identity with my passport within two hours. I deposited funds to my Capital wallet via debit card in seconds to buy Litecoin, which I made profit with. However when I wanted to withdraw my funds I was told to verify my UK bank account by sending a small SEPA payment, I followed the instructions perfectly (my bank also charged £9.50 to send the SEPA payment to Capital) and waited the 1-2 working days the website claimed it would take for my bank account to be verified. The euros arrived into my Capitaleuro wallet shortly after but my account has still not been verified. I waited a further week due to the Christmas holidays I assumed there may be delays. Still nothing! I have sent email after email to be responded to today by a bot to inform me that their mailbox is no longer monitored directing me to their useless support site which just sends you round in circles with irrelevant information. There is also no contact number. Don’t touch Capital/CONbase with a barge pole! Criminals.

User friendly, quick and efficient.
I was quite skeptical of using capital after the negative reviews posted in here. However, the website is very user friendly. My ID verification took minutes, and my bank transfer went through and appeared in my account within an hour. If you follow the instructions precisely, you shouldn’t encounter any issues. Make sure to send an international transfer in euros, and use the reference they state, also put in the exact amount you are transferring.

Capital is just great!
I know a lot of people and as seen of the comments below hate capital. I believe they only reason why its because of their high fees and their support team which takes couple of days to reply to you, but other than that , its the safest place for a newbie to buy some bitcoin or any other cryptocurrencies.

Just cost me £14 to change up my ETH to GBP, not I have to spend another £16 on an IBAN transfer, which I’m now reading is essentially flushing more cash. If this falls through, I will be tracking them down.

Got my cash finally.. £880 has turned into £830 by the time it got to my account… be warned

Extremely frustrating experience!!! Won’t let me buy more than $250 maximum per week at first and now it has me locked out for 1 month!! Meanwhile the crypto markets are in major incline and I’m losing out! Not fair!!! I even added all of my personal information plus I tried up loading my identity verification (drivers lisence) which did not work. Overall, they don’t offer some of the major altcoins too! Ripple is currently the second most popular coin trading and it’s not available. Extremely lacking overall.

I sent SEPA payment to them two times from a UK nationwide bank account.
After 3 messages to them and waiting 4 days still nothing has showed up in the account.
After 4 daysA random message popped up in my iOS capital Ap saying “capital does accept payments from Nationwide ”
Impossible SEPA payment is SEPA and should go through. Now I lost my money and the fees associated with sending it. I know I’ll never see this money again. Fortunately they were just small test amounts before sending more. Avoid this SCAM company , who are conveniently based in Estonia who can easily rip you off.
Avoid at all costs !

Awful service. Been trying to withdraw money I’ve deposited for over a month now, I’ve tried to contact capital through their ‘Contact’ system twice, still heard nothing back for them and I honestly feel cheated and scammed. I’m stuck on ways to get my money back. I’ve been asked to verify my bank account by sending money to an Estonian bank account, is this some type of joke? What type of scumbags are running this show? capital is a scam and do not invest your money into this trader by any means!

Capital are terrible. I bought bitcoin a couple of months back and sold it when I made a profit. Now I am trying to transfer my money back to my bank account. In order to do this, I have to first verify my bank account. According to Capital they take 2 days to verify bank accounts – but it has been a month now, nothing from them. I have emailed their non-existent support multiple times and have not had a single response from a human yet – I just get the automated reply.

Stay away from capital !!
Sent my first money in November, no problems it was visible in the capital account in 3 days. Sent further 5000€ on 6/12/17 and today 29/12/17 I still can’t see my money in the account and I have no way to communicate with someone who can help. Their support sucks and I seriously think I have lost my money

I registered on capital to start trading on 18-12-2017. I transfered 1 euro to their bank account and sent my ID (twice already). Until now i’m not verified yet, it still says that I need to verify my ID and bankaccount.

I’ve mailed capital about this, and a few days later I got some default answer and as of now i still can’t start trading. This doesn’t promise much to start trading with this platform.

I joined capital 8th December and initially had a very positive experience. I was able to sign up, validate my credentials and set up a linked bank account in no time at all. I made my first small purchase to test the waters and deleted my associated bank details after and all this went without a hitch, however, this is where everything went wrong.

After a couple of days, I decided I wanted to broaden my portfolio and went to re-add my bank details to capital and this is when I was presented with an error stating “Your verification failed”. I decided to wait a few days and see if the problem would resolve itself. However, after waiting a few days I sent an email to capital on the 15th of December to get further assistance. I finally got a response from Kent yesterday (27th) 12 days later and I’m now being told I need to provide “additional verification documents” in the form of Webcam images. It seems bizarre to me how this company would happily take my money in the first instance only to want further verification when it comes to making a withdrawal or any further interaction.

Maybe I shouldn’t have been stupid enough to delete my bank details from a site I am uncertain of(?) but this practice to require further validation by means of webcam only (no mobile photos, or scanned documents it HAS to be via webcam) seems absurd.

In summary, after weeks of no feedback, then being told I can’t access my deposited funds without further validation I am now looking to close my account and have my money returned to me. Thankfully I only deposited a small amount but if I can offer any advice it is simply to stay away.

I sold litecoin one month ago and it still hasn’t shown up in my bank account. Over 1K. Capital has been unresponsive to my emails and requests. This is absolutely unacceptable. But apparently this isn’t just me! I read another review below that someone is taking legal action. I want in on this! I think it might be worth it to join forces with others that have had this experience and collectively sue. Please respond to this post if you are interested. I will check in 3 days and if there is interest, I will establish a new email address and we can communicate as to how best to get our money back.

NOT TRUSTWORTHY. NO SECURITY MEASURES IF TARGETTED. ALL MONEY LOST. NO REPONSE FROM CAPITAL EVEN TO SECUTIRY BREACH EMAIL!!!

I set up highest security possible (following their advice to the letter) and the account was hacked within 4 days of setting up. I contacted capital within a minute of receiving the security SMS asking if changes were fraudulent, at the email address given. This should result in immediate action e.g. lock the account as security is breached. No response at all, no change to account, and no response to this date from Capital. It’s now 2 weeks later and numerous subsequent emails and still no response. There is NO security if an account is breached. There is NO customer service if heckers target your account.

Hackers must have intercepted a text for secure login so were sophisticated. Hackers changed email linked to account. No sign of Malware on computer system, fully protected and all passwords for accounts are different. It’s unclear at this point how information has beeen found. Anyone have suggestions? It makes me wonder whether there has been leaked from Capital.

Once in the account, hackers were able to disable 2 step authentication for fund transfer, there is no time delay in actioning this so they transferred funds and deleted account within 3/4minutes. This should not be possible! No response from Capital about this to date.

Never use Capital.

One of the biggest modern scam today. I created an account and deleted it within an hour from the ridiculous fees they try to charge. from $4-20 for one coin or LESS THAN one coin… they will rape you of your money from fees alone, not including other waiting times and such. I’ve NEVER seen anything like it.

Accidentally sent them $7000 six months ago . They acknowledged receipt and promised a refund . .Emailed them countless times, with responses like our team is working on your transfer. We have a lot of payments to make etc.
Now with approximately 2.5 BTC and $30,000 in USD wallet plus missing $7000. They have frozen the account.
I cant get access at all .
Spent 80 minutes in Que for phone support . Don’t believe they ever answer.
Just starting an official complaint to CFPB .
SHOULD YOU DEAL WITH CAPITAL?…..

I would have been up 7.5K
On December 09, 2017, I ordered 19.52717677 LTC via your payment method for $3,000.00 USD. When my order was placed, Litecoin was at 150.
Then they say
“Unfortunately, your purchase has been canceled. If you were charged, you will receive a full refund to your bank account within 3-4 business days.”

How can you guys play with people’s lives like this?

The site is good and easy to use. Everything is just not good enough. Transactions takes forever. Fees are crazy and ID verfication is the worst i have ever seen. Also none of my tickets have yet been answered after a hole week. My account is restricted. Thats because i am 14 years old and can only own and send cryptocurrency. However they restricted my dads account. Why. Dont we have the rights to withraw our money if our ID got Verified (After many tries) This site is a scam. And if they aren’t This site would be in serius troubble against the laws. So i guess i will have to find another way to sell my next crytpocurrency and forget the ones that was on capital (500 usd)

My advise would just to skip capital and go with a personal traid for example LocalBitcoins. People are much kinder than this scam site.

one of the worst experiences of my life , you have NO way of speaking to anyone if you have a problem, they shield themselves from their customers with a bullsh@t automated system, I CAN SEE WHY!…………….there customer service is the worst on the planet , DO NOT USE THIS COMPANY!………there are plenty of other crypto wallet providers that do care, capital DONT

I am having serious issues with Capital since the past one week and I am unable to login to the application. I have 2 Step Authentication setup in my Capital. I recently changed my phone and I need Google Authenticator installed on my phone but didn’t have a token generated as I need to Scan a Code or do a Manual Entry. I logged into my Capital app to retrieve this information but it requires me to enter my Google Authenticator information so it’s a Catch 22 here.
Since i dont have the token, Capital gives the option to submit my drivers license information as well as my photo using my mobile device as well as my computer. However, when sending the information I get one or other of this issue each time from Capital

1. There is an error with the application. Please try again later
2. There is heavy load, please try again in 30 mins.
3. We have received your information and are processing it. Afterwards, I dont get an email and have the same issue
4. I sent an email to Capital multiple times over the past week. They respond back in 48 hours which appears to be automated and has the same information that is in the FAQ’s when you need a token generated in the Google Authenticator
5. I tried calling the Capital 1800 number but I am put on hold for 2 hours and there is no rep assigned to it
I have spent atleast 20 hours over the past week and have still not figured out any way to resolve my Capital login issue.

Capital has some SERIOUS customer support issues so I am reaching out to the community to check if anyone has had similar issues and can help in any way possible.

Thanks!

Problems from Capital’s Fast Growth
I’ve used capital for about 7 months now and have traded about $50,000 with them, and I can confidently say that they are not a scam or anything like that. For me at least (US customer), bank account deposit and withdraws are simple and going through, but they can take up to 10 days for them to be fully processed.

Due to their massive growth, capital has been taking strict steps towards regulations. Becuase of this, though, me and many other people have been locked out of their accounts due to the fraud algorithms, during the time in which customer support is not responding to most people, but Customer Support job listings are available on their site, so It’s nice to know that they are taking steps towards resolving the Customer Support issues.

Capital’s fees are reasonable for me ($30 fee for $2,000 bank withdraw) at 1.49%, but here’s a tip: If you sell via GDAX, that fee goes down to 0.3%

All-in-All: This is a legit company, but due to fast, large growth of users, technical issues and customer support issues are showing up. With this growth also comes strict regulation enforcement, which has been impacting a handful of users.

Never use capital save your money!!
Literally the scummiest company you could ever get involved with, there is no end to their fee’s including extra hidden fees. Fee’s to buy bitcoin, fee’s to send bitcoin, fee’s to transfer coins in and out, fee’s to convert back to euro’s or GBP, fee’s to send a mandatory SEPA payment to them which is over £15 btw and then fee’s to get the money to your account. Once I finally get my god damn money they will never see my custom again. SCREW YOU CAPITAL YOU ROBBING JERKS! how about you just play fair and stop robbing everybody’s profits for yourself.

More trouble than it’s worth
The one benefit of this site is that it is easy to use and understandable for those who are new to this whole crypto world.

Hoewver, I strongly advise not to use this site. With the price of depositing, transferring and withdrawing etc, along with the cost of getting a verified account, then it becomes more trouble than it is worth.

It’s not like they do anything with all the fees they charge either. The site is regularly down as they have failed to come with their rising demand. Convienently this happens when the prices are changing at their quickest (suspicious, no?). There is also non-existent help whenever your account runs into difficulty.

I wouldn’t go as far as to say it is a total scam, but it’s not far from that crossing that line.

I’ve been trying to trade for 6 days, can’t even get pass document validation. What a load of rubbish (I’d swear if I could). THe developers at this company need sacking. YOu’ve lost a lot of money from me not even being able to upload documents.

Growing too quickly to maintain website and provide customer service Capital are growing too fast and not keeping their customer service to a good standard. I raised a query with my app which has never allowed me to log in mid Nov. A month later and not even a reply.

The website and interface is easy to use and understand, however they were down for almost 24 hours during a recent surge in BTC and LTC which is a pretty important time for buying and selling. IF any of the crypto’s crash in future and I need to sell quick, I don’t have any confidence capital will be able to sustain traffic. Again, due to them growing too fast and not upgrading their tech as required.

Fees are quite high and I had to send them a small payment to verify my bank acc before I could withdraw. This cost me a further 5 euros and £9.50 in bank transfer fees, despite already paying the 4% card fee whenever I deposited and 1.5% for selling crypto’s. It’s just a little on the expensive side.

Prices are better than other exchanges like Blockchain.info though so this offsets the higher fees.

DO NOT use Capital for any reason!

I have a personal Capital account and recently opened a merchant account for a business I own doing $20M+ online yearly. After a few transactions to our merchant account, Capital set our buy/sell at $0. So, we did not collect any btc for transaction and we could not refund the btc back to the customer, because we never received it. So the customer is told we have the funds even though we do not, Capital does.

The management team should be shot!

Easy to use BUT High Fees – they have very high fees to just trasnfer out your bitcoin from their accounts. I think it may be a percentage. That being said if you want to spend a quick 500 bucks buying some coin, its very possible on theri service and the cost of the coin is reasonable.
If you have other options (Not COinjar) use it over Capital.

DO NOT use capital for any reason!

I have a personal capital account and recently opened a merchant account for a business I own doing $20M+ online yearly. After a few transactions to our merchant account, capital set our buy/sell at $0. So, we did not collect any btc for transaction and we could not refund the btc back to the customer, because we never received it. So the customer is told we have the funds even though we do not, capital does.

The management team should be shot!

No smoke without fire. Impossible to withdraw GBP
Just to add my voice to the hundreds…

DO NOT USE capital FOR FIAT TRANSACTIONS

You send your SEPA payment (with a non-refundable £10 fee as it’s overseas, and crap exchange rate) , then…. Nothing. Absolutely nothing happens. Customer service is completely non-existent and just ignores you. No response to emails/tweets etc. Your money just disappears into a hole.

Complete bunch of thieves. Avoid at all costs.

Terrible! Avoid! I’ve been using capital for 2 months. It’s great if you’re new to cryptocurrency. Easy to buy and sell bitcoin, litecoin avd ether. Problem comes when you try to withdraw your money. I sent a payment to the bank account and that showed up on my account and I even received an email to say that the deposit had been received. Still unable to withdraw as it hasn’t added my bank account as a payment method and when I try to add it it does not recognize the Swift code. No response from support at all! I’ve given up and I’ve moved my bitcoin and ether to Blockchain.info and signed up with Bittylicious too. Please do not waste your time with this company. You don’t need the hassle!

Useless service, untrustworthy company.
Tried to verify my account by making SEPA transfer, the account is still unverified, no customer service to approach (no phone numbers). Tried emails, the only answer I received is:

“Thanks for reaching out. Having investigated the issue, I am working with a specialist to address it properly. We will follow-up with you as soon as we have an update.”.

No update since then.

They accepted an initial transaction via debit card. I can see the money in the e-wallet but there is no way to withdraw it without verified account. As a result my money is trapped with them.

Crappy service no support at all. Do not trust this company.

This site is a scam!!! I purchased 2btc with of coins and didn’t get it in my wallet address I sent it too. Thanks to a cyber hacker who helped me retrieve my coins back. Incase you’ve been hacked and need his help contact him at Cyberhackspy0 @ gmail. Com

Never had a problem with Capital. I’ve been transfering money from my bank to Capital since the beggining and they never took my money. Only problem is the way they have been making the fees higher and higher but oh well, it’s a business after all

Non-existent customer support, I have messaged them numerous time, and after a week, there is still no response.

SEPA withdrawal missing for the past 11 days – according to their website it takes maximum 2 business days.

capital are extremely unreliable, do not use them.

Exchanges like Kraken are so much faster, withdrawals usually happening the same day…

my 5 Btc was locked with capital for months and after months of trying to contact their useless support and even taking them to court.I found a forensic debt rtecovery expert who got my bitcoins out after 3 weeks of work.Reach me on Lindais624(at)Gmail,Com and I would refer you to the expert.Do not suffer in silence. seek helo

Can’t trade or find my wallet address yet again. I personally think crypo will never take off because it’s not an easy trade or easy to access your money. Is this the reason people are lossing faith and not returning. You are missing out on lots of traiding capital.

A month into using Capital
I joined Capital at the start of October and thought I’d share my experience.

I had no trouble setting up my account. ID and card all verified fairly promptly. After this I deposited an inital amount and left it. After one week I tried to withdraw some from the investment which is where some issues started. Firstly, you cannot withdraw in GBP, it has to go into EUR then back into your account, so I lost a bit whilst faffing around with transferring and buying/selling between wallets. Secondly, it can only go back to a bank account that has been verified by SEPA.

At this point I read reviews about people having difficulty verifying bank accounts through SEPA. I paid the six euros and within 12 hours my account had been verified. I was also able to withdraw money with ease after this point.

If you’re thinking of using Capital I would advise the following:
1) Set up your account fully from the website, rather than the mobile phone app. I have noticed discrepanices with things like SEPA details and payment methods between the two. The website contains more information.
2) Don’t invest until you have tested withdrawing first – mine took a couple of days.
3) Make sure to withdraw into EUR wallet as they don’t support GBP payments.

I can say that after a month of using Capital, it is good. Fees are a bit high but the mobile app if fine to use once your account is fully set up.

Great service. I recommend everyone to get Revolut Banking app in order to deposit and withdraw. I sent a SEPA payment of 6 Euro’s via Revolut, and the funds and account were verified within 3 hours.

Withdraw of cash took around the same amount of time.

Don’t know what all the bad reviews are about??

I transffered 45,000EUR to capital, not shown up, and no body helps, no email replied, no answers!!
capital is horrible, I transferred 45,000EUR to my account to capital, but get lost, and i can’t find it anyway.

i sent many emails to support, no response. I called the helpline, i waited for 30 mins, each time, they said someone is working on this case, but it is more than a week. I have lost my money?!?!? i don’t know. no answer, no response, nothing!!

Great platform
Super fast customer service, speedy withdrawals, and a nice user friendly platform.
I have experience with a number of CFD providers and this is by far my favourite.
The only thing I would love to be able to do is to log in to my account on more than one device at a time, but I use generally on ios so it is always with me.

have many different ‘capital’ accounts like .com .co.uk etc and it’s obvious they used each one for different reasons. Looks like .com is surfaced first when organic search on TP, however they’re sending verified reviews to the .co.uk and other locals.

Nowhere near the market leader but i guess they have a solid marketing department.

It is crazy when exchanges like CAPITAL isn’t taken down after cheating several hardworking individuals wanting to invest attain financial freedom. Personally, I invested $45,000 expecting 120% as promised. Since I deposited, I haven’t been able to withdraw neither my capital nor profit. I reached out to my account manager but all effort was in vain.
Weeks went by before i stumbled on R E C O V E R Y E M P I R E . C O M after seeing their reviews on quora. They were able to recover my funds in less than a weeks. Thanks to Shaw for working me through all the processes and how to prevent getting scammed

I opened an account deposited £50 as maximum.
Then made sure happy with platform and go to add the rest of my funds only to find out I had to verify..

at this point I was lucky, as it wasnt my main amount thank god !!

so I verified…. failed…tried again… failed again….did this three times, used same documents on my trading platfrom for forex and what I used worked as it always has,,,, so their systems are not good it appears….

So thought take the hit convert back to sterling and just pull out….

go to withdraw my money, only to be told I have to add more money to varify my account, the very account the money had come from, so why would anyone need to varify the money going back to the account it came from ????

so wrote into them, explain my frustration, and was most likley rude, but after being messed around as I had, just what it is.

Template reply, so write again…. at this point think…. okay get bitcoin again and just send it out…
try to log in to do this and now cant do anything, wont allow me to buy, can get my money out without sending them more money… to verify an account it came from……

So I am giving them 48hrs more and then will speak to my bank, this company, has systems that do not work, and they do not assist, I guess most may give in and just let them have their £50

add all those people up, and some Ive read online, they are making alot of money doing this, and I would go as far to say its intentional…..

a company I will alway advise everyone to stay away from, UK has many offerings, and I now know to stick with them, never had anything like this…. BAD COMPANY & CUSTOMER SERVICE EMAILS ARE MOSTLY BOTS SENDING YOU TO THEIR HELP SITE…. USELESS…………..AVOID

i am a new customer and my experience with this exchange has so far been great My advice to first time customers is to read the terms and conditions for Verification, Deposits and Withdrawals which helps a lot to understand their process. You will find lots of information about the company and their services at the bottom section of their Website. All my queries were resolved in a reasonable time since i am quite aware that am not the only customer they have to attend to. Any Issue with fiat deposits were from my bank end not Capital which i sorted out with my bank. Deposit/Withdrawal of Cryptos from my Capital wallet to other wallets were smooth with constant communication from Capital until the process was confirmed and completed. In general, the trading process requires a lot of patience but it is rewarding. Overall, i am quite satisfied with Capital and will highly recommend them.

Hello,
I am very thankfull from Capital. My phone was blocked and my phone number also. And they help me to get back my account. But they do everything to prove that account is mine. So i recommended to others this company.

Sorry for my bad english.

Best regards Valon Ameti

I will advice you to contact Mr Adam Wilson via & adamwilson.trading (at) consultant.com for better understanding because his strategies really helped me withdraw my money that was stuck in my broker account and I even made more huge profits. He is genuine andI will advice you to contact Mr Adam Wilson via & adamwilson.trading (at) consultant.com for better understanding because his strategies really helped me withdraw my money that was stuck in my broker account and I even made more huge profits. He is genuine and honest. you can contact him if you discover that your broker is scamming you or having withdrawal problem. honest. you can contact him if you discover that your broker is scamming you or having withdrawal problem.

It’s been 2 weeks now and I can still only withdraw half my balance.

Waiting to speak with a customer service rep, then I’m getting all my money out and never using it again.
Sad because I actually made money on YFI, but if this is how the service works, I’ll stay away from crypto.

Wouldn’t recommend.

Reliable, though you have to be careful and do KYC before you invest heavily in it, once your KYC is done it’s free reign, also futures trading is a great opportunity if you know how to deal with it, just know when to stop if you hit a bad streak

Token withdrawal flat fee is a rip-off.
I was happy with Capital for a while, APIs were OK, trading platform was easy to use. But withdrawing is very pricey, unless you have large amount to play with. I have withdrawn my BTC and ETH and costed me around $50. If I would have had $50,000 to play with, it would have been fine. But I had $500 to trade with and 10% of it is now Capital.
Use them if you have $50k+ to trade with. If you are just experimenting, like I did – be ready for the hefty “exit” fee.