City Index

Very poor customer support from this company. Won’t reply to Emails wanting to close account, won’t close the account without request in writing, call centre “support” unhelpful and disinterested.
“Advantage trader” platform is difficult to use. Not recommended.

Have been using the broker for a while but it has not been until i begun to trade a lot more and learn more about forex and brokers that i have begun to notice some very strange things. First of all before i continue i have found out that this broker is a Market Maker and after reading their terms and conditions more carefully this can be seen clearly. To bad i never knew about this earlier but i would recommend anyone to read the T/C’s in detail.

Anyway, recently i noticed some very strange activity. on the CityIndex MT4 live account and the CityIndex Live web based trading system (Advantage Web) there was a massive price difference. it was well over 20 pips on more then one pair.

I understand a price difference between different brokers and how the the prices are modified by the broker so they make profit and take your money but this was an internal price difference. They had one price on their MT4 but a different price (More then 20 pip) on their Web based trading platform.

After emailing them with screen shots i was told that it will be escalated to IT and they will let me know (No Response yet).

Lucky for me i had closed my order at a profit but i would have been very interested to see what would have happened because on MT4 it would have shown a loss but it was a profit on their web based trading terminal.

Anyway, best be careful of these guys.

I traded in live acc with $300/-. After my equity reached $430/- .I tried to close 4 trades which were in profit but even after 2 days of constant trying I could’t close as I was getting the message”off quotes” After 2 days the equity dropped to $370/- still the trades are not closing. I never saw the spreads so high like City Index brokers.I have confessed 100% true.There is no meaning of trading with them.

I am one of those whose account has been transferred from GFTUK to City Index. Last Thursday it was first time I actually traded on their MT4 platform. I had awful experience with their services, their platform MT4 and Web freeze through out the afternoon, this has psychologically screwed me up a bit. I don’t know the real reason behind this, I will continue to test their services in the coming weeks, if I am not happy I will move on.

Really dishonest broker. Platform freezes while you attempt to cut losses or inversely while you try to gain profit on an extremely profitable intraday move. Applies dodgy and variable exchange rates most of the times resulting in negative balances so that they want you to top up more money in it. When you call them up typical english mean attidue not caring at all the customer needs but clearly focusing on the companys profit. Just stay away.

I have been trading CFDs on FX, Stocks, Commodities and Indices with City Index for 2 years now.

I have always found their customer support very helpful. Even when office hours are closed here in Australia, the lines divert to the UK and they are great to deal with.

The spreads are great, usually only 1pip on the FX majors but do go to 2-3pips when market is volitile.

There ticket system is easy to use and fairly responsive. I have had troubles logging in from time to time, but not often. The ticket system does have a little bit of delay sometimes due to high volume or volitility was may take 10-15 seconds to execute, but usually only takes 2-3 seconds to execute normally.

Their charts could do with more few more features though. It has the basic line study stuff like, vertical, horizontal or angled lines and Fib retracement tool, but that’s it. But for me, the basics is what is successful. I have returned 840% net profit on my account last financial year end 09/10. I’m happy with that for a 2nd year trader.

Thank you City Index, I’m sticking with you.

keep away from cityindex warning they will make sure you lose your shirt ilost 12000
but when I started getting back half the lose in two weeks they close my account keep away from CITYINDEX YOU WILL NEVER MAKE A cent FROM THEM THEY ARE THE BIGGIST SCAM,

most of my tickets trading with them went the opposite way, they run against all the time , terrible company, I have been robbed !
everytime I went short the price went up and 98% I went long the price went down.
Its clear the way they operate, its a scam ! what a shame on you city index ! its the only dishonest way you know how to make money !

I tried to open up an account. I sent the required papers, namely, a ID copy and a utility bill. This was around 3 weeks ago. As I have not heard anything after one week, I used the chat feature. However, no one was online. When I got a reply, CityIndex found it suspicious that my last access was not from the country I live in. I am travelling by profession and spend around 50% of all nights per year somewhere abroad. My opinion is: stay with the banking business, don’t try to be Scotland Yard! After a couple of emails I still have no yes/no decision. Today I pulled the plug and requested to delete all my data in accordance with the new EU data protection law. I definitely stay away from brokers that are trying to be smarter than they are…

City Index are illegally holding money. The problem is that the card used to deposit money was scammed over seas which means the bank issued a new card. Even after getting a stat dec done, sending them the information the bank sent through they are still holding the money. SHAME on you city index. Disgusting treatment and illegal. Going to consumer affairs, accc and whoever else will listen!

Very informative and engaging, I will make some time to use this service again. Unfortunately, I had sound issues but I will try using an iphone to resolve the issue next time. Was very impressed with the level of detail and knowledge by James Chen.

City Index is a scam company, they will only had your money and keep pestering you deposit more money, if you refused they will threaten to close your account and stop responding to your emails and calls. I deposited £45,000 with them and they only granted £1000 withdrawals. The water closed my account. I was able to recover my money back when I reached out to a recovery expert taylorbrennan@consultant,com who guided me and helped me recover all the money I lost to them

Learning to trade cfds I had no idea about cfds, but after watching webinars I am nearly ready for a demo account. I will continue to watch any new material you send out. I would like a mentor in my area to seek more help and advice from ,as I realise I could lose more than I could gain

Dont be bullied,fight for your money
coupled with their bad Customer service,this people are scam,ripped me of $40000 and then made me beg for withdrawal,was quickly introduced to marcfinley@consultant,com a certified recovery expert who in days was able to recover my money with accrued interest

This firm has been ringing me nearly every day trying to get me to invest money with them. Told them I could not afford to invest any money with them and they told me to take out a loan or borrow from my friends and family. Have told them I am not interested but they still keep ringing. If they ring again I will completely lose it and they will get the biggest mouthful of abuse they will ever hear

hey made me start investing small, from there they started going up. I didn’t mind because I was seeing my money rise, also my profits rise on the side. It wasn’t until I asked to make a withdrawal and got declined, I started to have doubts about them. After I got declined, I was then asked to invest a ridiculous amount of money after I already invested the total sum of $162,418.

Thanks to the review I read here, I reached out to taylorbrennan@consultant,com to help me recover my money back from this company when my account was closed without my consent l.
I am glad I was able to get all my money back from this company

After reading a review here I have finally recovered the money I lost to City index with the help of taylorbrennan@consultant,com a financial recovery expert who guided and helped me recover all the money back. Please avoid this company because they are only in to take all your money

Horrible customer service!!

Customer service is big joke. They don’t want to help you at all. I have asked them to provide me detailed account statement for tax/other purpose with a/c numbers on the statements so a official guy can see which account money is going in/out( which you cant produce through etoro a/c) a guy told me I will get it within 3 days but it took 10 days to get and shockingly they send me me same kind of statement which I can produce through my a/c. Even I email them for same and only get instructions how I can produce account statements. Just horrible, avoid at all cost.

I read all the adverse reviews and was quite concerned so I had a go at drawing down my money to my bank account.
absolutely no problem !! it all went smoothly and the review withdrawal said the money would be in my account within 5 days. 2 hours later its there.
where and from who are all these negative reviews coming ?

I was conned into taking a bonus matching my original $17000 investment made over the phone. According to City Index policy, I cannot withdraw any funds until $30,000 worth of trades has been executed. This was not explained to me and when I wanted to withdraw $3000 from my $27,000 balance, the request said pending for 6 weeks, and after several requests over 6 weeks made to account managers who ignored my requests, I finally got a request denied. I eventually was able to get a means to recover my money back from them with the help of a recovery expert. Be careful out there people. reach out to wealthrecovery63 via google mail to help you get all your money back.

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Woke up one morning after 7 months to an email saying I couldn’t use their services anymore and they weren’t able to offer an explanation as to why. I had always cooperated each time they asked for verifications etc, and I kept my documents up to date. A huge convenience that has happened to 5 other people I know, very unhappy with their service.

It actually hurts and bring  tears to my eyes when I read comments of scammed victims ripped off by  BINARY OPTIONS AND FAKE HACKERS. I know actually know how it feels and hurts to lose money you have worked half of your life for to invest with the thoughts of getting returns when you are retired. It was all a scam in the end. STOP BEING SCAMMED BY THESE BINARY OPTIONS AND FAKE HACKERS. I’ve had enough of complains from clients over the months who has one way or the other being a victim of the BINARY OPTIONS OR RECOVERY SCAMS or any desired Hacking Services. I’m willing to put an end to these unbearable swindle scheme of Fake Hackers impersonating our organization I’m taking a step forward to render solution to those affected and help them get every penny they lost. Hack Ethics is an Experienced  Private Hacking and Certified Binary Recovery Expert Organization with a spare master key that no one has. Hire an Ethical Hacking Expert who’s professional and real. Specialized in any desired Hacking Services.  CONTACT EMAIL  –  HACKETHICS008 GMAIL. C OM

it like City Index alot in been having problems with my account with my authentication they have emailed me but nothing been done it been over 72 hours once they have fixed that i would give them a 5 out of 5 besides that i had no problems at all with deposits and withdraws

TBH At first I was scared that my issue won’t be able to resolve in time. But they just took only 7 days to provide solution ensuring safety of user account and giving that their only priority.
Excellent customer support. As of writing, City Index is #7 Exchange on coinmarketcap.
Keep it up.
Thanks again for your support.

I transfered eth via contract to City Index before reading it was not possible.
I contacted the support asking to manually transfer the fund to my account. I contacted them once more after a couple of weeks but at the end I got my funds back. It took less than 30 days

The experience in the resolution of temporarily suspending the 2FA, by the formatting of my cell phone that the Google Authenticator had, was very satisfactory, I managed to log into my account, recover it and reactivated the 2FA, the support group in City Index was very Attentive at all times, thanks

I stupidly made an investment of £35,000.00 with Umarket Capital trade, to trade in binary options trade. Now when I made the the payment, my bank called and advised to be careful, stupidly I carried on and I authorized the £35,000.00 payment. Next morning when I switched on computer and checked things at UMarket Capital trade, I noticed they have taken another, fee of £750 plus £1000.
This has been taken with no input from me. I have now notified my bank and cancelled my card. Is their anything I can do to claim this money back? Luckily I came across a comment on a recovery website that recommended a funds recovery expert on binary/forex and bitcoin recovery, in the person of Mr Chris Elliot, and i contacted him immediately through his email address and explained my issues with my investment broker to him ,God so kind, him and his team worked relentlessly to recover my funds, and was able to build a case on the scam broker with the informations I provided about my trading experience and my funds refunded back to me within a week interval, i was able to get access to my funds back with his help, I still can’t believe how possible it is to get my invested capital back, including my bonus with the company. I feel obligated to recommend him and his great funds recovery strategy, feel free to reach out to him if you having issues withdrawing your funds, via his email address: chriselliot725@gmail.com he will guide you on steps to take and get your funds back.
Goodluck

I thought they are what I Expected them to be, I Invested a lot of Money here but when it was time for me to withdraw I started having issues, but today I am happy because I finally got my funds back. Thanks Mr Fitch. Check my heading for details.

WORST WORST company ever. The socalled mentors are super bad traders copying over super bad trades to your account. Besides the customer service and compliance department is the worst I have ever experienced. They simply ignore you and to not respond. I have never had a worse experience- this is really a bad company. All thanks to Mrs Maggie Varez for helping get back my refund. Contact her through her email on my headline.

I initially invested a total of $105,000 over a period of 5 weeks my broker. My bonus/profit was $830,000, every attempt to make withdrawal failed and I was instructed to make another deposit of $25,000 before I can make withdrawals which I did. Up till now, I’m still unable to make withdrawals and all attempt to contact broker has failed. This is very pathetic and I felt so bad losing my investment. I did a due diligence test before investing with them but guess what I ended up getting burned. This is to create awareness, not everybody can be as lucky as I was. I’m saying this because I was able to recover my funds. Thanks to a recovery specialist, he’s a private investigator and wealth recovery expert…Contact him via mail for more inquiries Fastfundsrecovery@Protonmail.com , Thought someone might find this information useful.

Platform is good. Lots of traders I know use this platform. Despite all the negative reviews it’s not a scam. However understanding risk of CFDs is something you need to do before trading with them. They often restrict instruments and don’t have as wide range of stock CFDs as CMC Markets do. However commission is not bad cheaper than CMC. Also tight spreads

On the 5th of August, , I lost a huge sum of money to this trading platform. I was certain the issue wasn’t from my end because I had ensured setting my stop loss before I placed the trade. But, when I woke up the following day, I discovered my trade had exceeded “Stop loss” and all my money was gone. Immediately, I wrote to the support team and they confirmed they couldn’t do anything about it. I was only luck to have taken the screenshots of all my activities and I sent it to mr Anthony via Anthonymartin2 @ aol com as my report. They investigated the matter and after two weeks, I was repaid all my lost funds.

This afternoon around 5:00 pm in Taiwan, I transferred 6 ethereums from Bitpoint platform to City Index Exchange. When the blockchain showed over 150 confirmations, I still couldn’t see any deposited or pending record about it on City Index platform. I was very worried and kind of frustrated, and then I sent emails to City Index support for help. I appreciated that the customer service cared about my problem and tried to console my heart. With efficient crisis-dealing ability, the City Index support team solved the problem of unstable ETH deposit in one hour. Thanks for the team’s assistance and putting effort in figuring out my problem.

To be honest I rarely rate something but here I thought I Should rate it. Actually my Withdrawal delayed a little and then I had gone online and read reviews on bittrust and few more weeks and so many negative reviews and I got worried and called this company a scam, but next day automatic issue resolved and I had received my withdrawal, feeling bad for this company. People even after problem resolve not changing their review and so all negative review filled up even there are no. I deal with City Index for 1 year and so far never had any issue with them.

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I went into trade sometime ago and everything I had was taken away from me then I decided to get someone that can help be claim it back everything back, I ended up being brainwashed several times, I later found Mr David via whataapp after explaining what trading is all about and the reasons why people get such experience, I decided to entrust everything to his since then I have nothing to worry about +1;- !!346;- !!228;- !!9136-

I think it is a very useful platform, it has a wide open amount of options to call, customer services is excellent, and is very clear and easy to use having a lot of useful finance tools. In the other side sometimes I can see that the values of the stocks, etf, and others are widely different from the values I can see in other information pipelines

Only problems.
I paied so much money and withdrawal rhem but my money is gone. Never recived to my bank account.
I need to spend 1000 of dollars to my new account bcs “the amount of money should never be zero for reciving money”???

As for me this platform represents simple (aka intuitive) and straightforward UI that helps you to do what you want in a quite efficient way. Amount of trading pairs are also quite impressive and focused mainly on “trusted assets” which is definitely a plus from my point of view.

Very poor customer service. I asked them a simple question and they pretended they didn’t understand.Even though I already had £2000 deposited into my account they asked me to deposit more when I wanted to buy some shares. Once you deposit money they’re not interested. I think I’ve lost my £2000!

Not satisfied, changes policies very often to optimize company gains at the expense of traders, like changing the leverage and forcing the trader to close all open positions before getting back the previous leverage.
different customer service opinion…

Not satisfied, changes policies very often to optimize company gains at the expense of traders, like changing the leverage and forcing the trader to close all open positions before getting back the previous leverage.
different customer service opinion…

So, After reading feedbacks about the app, I felt my money was in danger and that withdrawing money from the app is a whole process, considering that the deposit process is so easy that you don’t even have to verify anything so I was expecting the withdrawal to be as easy and simple but effectively, wasn’t the case