CEX.io currently accepts US dollars, Euros and Rubles. The fees for bank transfers in USD and EUR are at a flat rate of 10 (USD/EUR). When it comes to fees for credit card deposits to user accounts, CEX charges 3.5% plus $0.25/£0.20 and the purchases are usually processed instantly.
In addition to this, CEX charges a 7% service charge which is included in the price of the cryptocurrency offered on the exchange. However, this service is only applicable when purchasing directly from CEX. If you are using trading services, there are different fees – usually the basic fees for trades start at 0.2% (however are higher if using credit/debit cards or making withdrawals directly to bank accounts).
When it comes to the limits, the minimum purchase amount for Bitcoin is 0.01 BTC and the maximum is 10 BTC. CEX.io supports a range of different accounts which are different when it comes to the transaction limits. There is the Basic type (up to $500 BTC/ETH per day and $2,000 per month), the Verified (up to $10,000 BTC/ETH per day and maximum of $100,000 per month) and the Verified Plus & Corporate (no limits to buying BTC/ETH). While for the Basic account you need a copy of a government issued ID, the Verified one requires to supply that document as well as certain personal information such as proof of residency.
CEX currently operates in most countries worldwide. The limited countries for credit card purchases are Iceland, Vietnam, Afghanistan, Algeria, Bahrain, Iraq, Kuwait, Lebanon, Libya, Nigeria, Oman, Pakistan, Palestine, Qatar, Saudi Arabia, and Yemen.
The countries that are restricted from buying with bank transfer, on the other hand, include the names of Afghanistan, Democratic Republic of the Congo, Côte d’Ivoire, Eritrea, Ethiopia, Guinea-Bissau, Haiti, Iran, Iraq, Kenya, Liberia, Libya, Guinea, São Tomé and Príncipe, Somalia, Sudan, Syria, Tanzania, Tunisia, Turkey, Vietnam, Yemen, Zimbabwe.
CEX Is registered in 24 US states too and is NOT supported in the following states: Alabama, Alaska, Arizona, Arkansas, Colorado, Florida, Georgia, Guam, Idaho, Iowa, Kansas, Louisiana, Maryland, Michigan, Mississippi, Nebraska, New Hampshire, New Jersey, North Carolina, North Dakota, Ohio, Oregon, Tennessee, Texas, U.S. Virgin Islands, Vermont, Virginia, Washington.
Onur Sevgili - June 30, 2018 @ 19:40
Very trustworthy service provider. Only issue is the high rates.
VIK - August 11, 2018 @ 19:39
I didn’t lose 2FA code and my problem was solved within 1 day. Thank you.
vladimirPavlisanov - September 26, 2018 @ 21:52
Fast ansver and resolve problems
Lev - October 1, 2018 @ 16:44
Very professional and reliable broker/exchange. I will continue to use and recommend their services. I have never had a problem with deposits or withdrawals.
Kim - October 19, 2018 @ 12:26
This afternoon around 5:00 pm in Taiwan, I transferred 6 ethereums from Bitpoint platform to CEX Exchange. When the blockchain showed over 150 confirmations, I still couldn’t see any deposited or pending record about it on CEX platform. I was very worried and kind of frustrated, and then I sent emails to CEX support for help. I appreciated that the customer service cared about my problem and tried to console my heart. With efficient crisis-dealing ability, the CEX support team solved the problem of unstable ETH deposit in one hour. Thanks for the team’s assistance and putting effort in figuring out my problem.
This afternoon around 5:00 pm in Taiwan, I transferred 6 ethereums from Bitpoint platform to CEX Exchange. When the blockchain showed over 150 confirmations, I still couldn’t see any deposited or pending record about it on CEX platform. I was very
CrikCross - October 19, 2018 @ 12:27
To be honest I rarely rate something but here I thought I Should rate it. Actually my Withdrawal delayed a little and then I had gone online and read reviews on bittrust and few more weeks and so many negative reviews and I got worried and called this company a scam, but next day automatic issue resolved and I had received my withdrawal, feeling bad for this company. People even after problem resolve not changing their review and so all negative review filled up even there are no. I deal with cex.io for 1 year and so far never had any issue with them.
To be honest I rarely rate something but here I thought I Should rate it. Actually my Withdrawal delayed a little and then I had gone online and read reviews on bittrust and few more weeks and so many negative reviews and I got worried and called thi
RanH - October 22, 2018 @ 19:45
Really good fast and efficient support
easy to deposit money.
never tried to withdraw 🙂
KenTing - October 22, 2018 @ 19:46
i deal with Cexio over 1 year, the customer service is perfect, they really care their clients, very trustworthy service provider. Good platform and super fast.
good security.i just use Cexio to buy BTC.
Clair Jane Sawyer - November 13, 2018 @ 20:52
Steals your money, and doesn’t give it back.
Specifically, t6hey accept money. Then they gradually change the rules of withdrawl so that you can’t get it back.
For example, I live in Virginia. They took my money. Yet they won’t give it back? Why? Because the new identify verification rejects anyone from Virginia as being outside an area they can serve.
Yet, they TOOK my money just fine.
Steals your money, and doesn’t give it back.
Specifically, t6hey accept money. Then they gradually change the rules of withdrawl so that you can’t get it back.
For example, I live in Virginia. They took my money. Yet they won’t give
sayed - November 13, 2018 @ 20:54
I HATE this company! They refuse to accept my verification details even though I clearly did my best to show everything they asked for. This Frank from the compliance department sends canned responses that in no way help the client at all whatsoever and even though I asked where the serial number of the driver’s license several times he ignored answering that completely.
I got NO emails AT ALL about my credit card verification, separate from the overall verification to increase the limits. Until I thought to email support myself I had no notification for over 24 hours to get the decision. Another thing is even though the app says I can resend my verification docs in 21 days, Frank said it still wouldn’t be approved. I think he said it to be mean and nasty. Or if not, then this stupid company doesn’t want to resolve my issue or do business with me because they think I’m a fraudulent criminal up to no good in life. Which is wrong! I am a good person but they don’t see that! They need to improve the verification process and do in person verifications. If I had the money I’d book a flight to their UK office and go there in person to verify myself!
I am VERY hurt, upset, and frustrated by all this. I want a resolution and wish to buy Bitcoin with my credit card. What has to happen to do that? I DO NOT want a person like Frank working for the compliance department either and wish he was fired!
I did not do anything to be treated this way but they don’t care! They do not care iabout resolving customer concerns, only about enforcing strict policies that doesn’t benefit anybody!!
I HATE this company! They refuse to accept my verification details even though I clearly did my best to show everything they asked for. This Frank from the compliance department sends canned responses that in no way help the client at all whatsoever
Rene - November 14, 2018 @ 23:37
Solving an identity verification problem (locked out of the account because of a login attempt from a sanctioned country where I was on holidays) took more than 9 months, during which my money was locked in my account. These 9 months also included the crypto peak period, so there’s an additional reason to be, uhm, unhappy.
Numerous unanswered support requests.
Numerous support requests that were answered – in a way that had little to do with the actual questions.
Questions that were ignored, copy-paste answers that respond to problems I didn’t have, or explain steps I couldn’t take (like referring to the document upload / verification link on the website, when my access to the website AND this link was blocked).
Solving an identity verification problem (locked out of the account because of a login attempt from a sanctioned country where I was on holidays) took more than 9 months, during which my money was locked in my account. These 9 months also included th
Fischer - November 14, 2018 @ 23:38
Everything starts great, but It’s a nightmare to withdraw the money at the end. Besides the fee you already need to pay, you need to deposit £2 that won’t be refunded just to verify your Bank account in a long process, totally different from the few clicks you need to buy things there. I wouldn’t buy Bitcoins with them if I knew exactly how it would end.
Everything starts great, but It’s a nightmare to withdraw the money at the end. Besides the fee you already need to pay, you need to deposit £2 that won’t be refunded just to verify your Bank account in a long process, totally different
Cyril - November 22, 2018 @ 17:12
i love the platform, i really find their platform user-friendly and extremely accessible. i highly recommended it
Stephenn - November 22, 2018 @ 22:10
it’s ok but withdrawals are a pain in the ass
Eduardo - November 24, 2018 @ 08:41
I have issues with one trade and after contact support customer service my account the problem was solver quickly….thanks
Cuonghast - November 24, 2018 @ 09:42
My problem has not been solved by the support team
But I still vote for you 5 stars, because I hope you guys will solve the problem of deleting my 2fa in the near future.
please
Nidal - November 29, 2018 @ 15:23
This is not the kind of company to trust your funds and cryptocurrency with.
Hogan - December 18, 2018 @ 14:13
Been with cex.io about 2 weeks and doubled my investment,have not tried to take money out as I’m playing the long game with it (I want thousands not hundreds),ok so far
Barbara Grey - December 18, 2018 @ 19:15
Been with Cex just over a month and have doubled my investment. My experience of buying and selling using the wallets and my debit card has been a positive experience to date. I have not had any cause to contact customer service either so I’m unable to comment on this service. I am honestly sorry to hear that others have had problems and I can only hope that I do not face any of the issues experienced by some and hope they get matters sorted quickly. Thanks and good luck!
Been with Cex just over a month and have doubled my investment. My experience of buying and selling using the wallets and my debit card has been a positive experience to date. I have not had any cause to contact customer service either so I’m u
Liam_Kj - December 26, 2018 @ 14:21
Ok I suppose, larger spreads than most. Easy to use. Sometimes difficult to get logged in when it’s busy.
Richard_Huw - December 26, 2018 @ 19:22
Yep! Great, fab.
Evagoras - January 9, 2019 @ 13:44
They closed my fixed position when was only 52% before from SL target, so i decided to not deposit money again to this site. They also charge $25 if you will withdraw all your money . This site also has take profit from spread.
Jafoste - January 9, 2019 @ 22:46
Have a bad experience with CEX.io
It started with the verification of my account. Take more than 3 weeks and a lot pushing of live support (my emails to support didn’t have any reply) and still not fully validate, they keep request documents, declarations of my bank with specific items. Have sent all types of printscreens: identification, bill, credit cards, transactions list, don’t understand why. Anyway, got bad luck on the week of fed tapper and they decided to lock any of my deposits, result a lost of almost of my trades. Don’t feel like scammed, but on my opinion very convenient to them.
Have a bad experience with CEX.io
It started with the verification of my account. Take more than 3 weeks and a lot pushing of live support (my emails to support didn’t have any reply) and still not fully validate, they keep request documents, d
Steffy - January 26, 2019 @ 09:35
Very good service. Always reply to any issues. Good company.
Pom.to - January 26, 2019 @ 15:33
Customer service:
Amy has been a great help this evening my inquiries and has assisted me through the platform.
I haven’t yet tried all their features on their website, but my first impressions have been very good.
Adele - January 26, 2019 @ 22:34
On point assistance and kind employees.
Ion - February 11, 2019 @ 08:48
Thanks to the cex.io team for the solution of the arisen questions on my account. Respond quickly. Good exchange and support.
Yoppa - February 11, 2019 @ 12:33
Very dedicated to users. Quite fast answers to all requests and always available to answer on all questions. Every time satisfied with cooperation with support.
Lee West - February 11, 2019 @ 16:47
Great service, great security, very helpful with a issue I experienced, which I caused, and quick resolution. Very experienced support staff and great customer service.
CoinSombre - February 11, 2019 @ 18:50
Stay far away from this exchange.
They are not solid and if they see you can make some money they will start an so called KYC/compliance process who can last for weeks. You will have to answer tons of questions (and often the same questions) and provide many documents but at the end they will reject you for no reason.
After this time, be aware they will have collected all your informations and do what hey want with it.
My advice is : if they start such a process, just quit the exchange and don’t make the same mistake as I did by providing personal information. It is nearly fishing what they do and now it is too late.
They just want you as a client if you buy crypto with credit card : otherwise they will eject you. Be aware!
Stay far away from this exchange.
They are not solid and if they see you can make some money they will start an so called KYC/compliance process who can last for weeks. You will have to answer tons of questions (and often the same questions) and pro
Dantas - February 11, 2019 @ 22:49
The CEX.IO is experiencing a lot of issues. This is understandable, but it is not acceptable the large time taken to correct the failures. Is inconceivable that several services are failing for one month or more.
I am willing to make transactions with CEX.IO again, but only after all the issues are corrected. I do not recommend it until all issues are fixed.
The CEX.IO is experiencing a lot of issues. This is understandable, but it is not acceptable the large time taken to correct the failures. Is inconceivable that several services are failing for one month or more.
I am willing to make transactions wit
Kyolesti - February 19, 2019 @ 12:12
I have been working sole as I do not have any one to support me and when I requested for someone to help me with how to place my forex trade, I was told that only the accounts with deep pockets are assigned personal helpers. Attempting to trade forex on my own has not be successful.
I have been working sole as I do not have any one to support me and when I requested for someone to help me with how to place my forex trade, I was told that only the accounts with deep pockets are assigned personal helpers. Attempting to trade forex
Novakovic - February 19, 2019 @ 23:40
Good broker . Recommended
Honest and efficient
Bartschi - February 22, 2019 @ 18:03
Although a good sevice, I have again problems with the visa service. Withdraws get rejected for no reason. This is very annoying and need to be fixed asap
Update: problem solved and the withdrawal went finally trough. So far the support did a good job. I hope, that this is the last incident and the card service works flawless from now on…fingers crossed
Although a good sevice, I have again problems with the visa service. Withdraws get rejected for no reason. This is very annoying and need to be fixed asap
Update: problem solved and the withdrawal went finally trough. So far the support did a good jo
MemoryBanda - February 22, 2019 @ 21:03
Excellent service and timely response. I just made my first visa withdraw in Zambia hope funds get credited to my account..
Dosha - March 4, 2019 @ 09:42
This is the most frustrating broker out there. their contacting doesn’t suit them as a serious company
Lacovos - March 4, 2019 @ 15:12
Any question I have they respond in less than 1 hour anf they explain it with all the details that I needed. Very helpful and fast customer service. Very fast and organise application as well
Munji - March 4, 2019 @ 17:40
There has been an excellent response from the team.thank you do much.
BrankoVidovic - March 4, 2019 @ 21:39
I am CEX.io user more than one and a half year and it was always a pleasure hold, trade and sell cryptocurrencies on their platform. Beside that, support is excelent and fast, always! There is no message left behind! Great platform and more than great support!
I am CEX.io user more than one and a half year and it was always a pleasure hold, trade and sell cryptocurrencies on their platform. Beside that, support is excelent and fast, always! There is no message left behind! Great platform and more than grea
Butamb - April 8, 2019 @ 12:25
Very high fees to withdraw then on the transaction they send payments to a lot of addresses on same time amounds like 7k+ With a fee of 1$ Which is very low for the time
I traded back to bitcoin then withdrawed to bitcoin with an very high fee but when u sand u send insane low fees.
Very high fees to withdraw then on the transaction they send payments to a lot of addresses on same time amounds like 7k+ With a fee of 1$ Which is very low for the time
I traded back to bitcoin then withdrawed to bitcoin with an very high fee but wh
Zarina - April 15, 2019 @ 13:48
Very fast response to my question. Thank you!
Jay Owens - April 27, 2019 @ 15:54
My experience after a couple of weeks it great. I am able to easily deposit money with my credit card, buy/trade altcoins, and send them to my wallet. This site is as advertised: easy to use, honest, secure great customer service with follow up emails, handy iphone app, and fast.
My experience after a couple of weeks it great. I am able to easily deposit money with my credit card, buy/trade altcoins, and send them to my wallet. This site is as advertised: easy to use, honest, secure great customer service with follow up email
klaus Erlich - April 27, 2019 @ 18:53
I did not trade via this website but i had contact with the customer support because of a scam website (Mycoines.com). The support was very fast and replied within just a few minutes and saved me from being scammed. They were really kind and i can only thank them for being that nice & fast. (up124401262)
I did not trade via this website but i had contact with the customer support because of a scam website (Mycoines.com). The support was very fast and replied within just a few minutes and saved me from being scammed. They were really kind and i can on
PRasan - May 3, 2019 @ 09:17
Hi,
Could you please check the status of my ticket # 878362 (User – UP113540444) which I have raised on March 31st. (around 40 days ago)
Highly appreciate if you could resolve my issue as early as possible…
Thanks a lot
Have a nice day..
Hi,
Could you please check the status of my ticket # 878362 (User – UP113540444) which I have raised on March 31st. (around 40 days ago)
Highly appreciate if you could resolve my issue as early as possible…
Thanks a lot
Have a nice day..
EzzMoktar - May 16, 2019 @ 16:13
That the best company I deal with it …. There u can trust and best service
Ilija - May 16, 2019 @ 19:12
I have been working with this exchange since 2017 and I would like to say that I have never had any claims on crediting and withdrawing funds. Now they have launched a new platform with margin trading, on which I conducted a number of transactions. The platform is still in beta testing and there were several technical errors. After my contacting technical support, they repaired everything without any problems and said that my comments are important for debugging the new system. It’s nice. Definitely advised this exchange to my best friend, if that would interest him 🙂
I have been working with this exchange since 2017 and I would like to say that I have never had any claims on crediting and withdrawing funds. Now they have launched a new platform with margin trading, on which I conducted a number of transactions. T