Cex.io

This afternoon around 5:00 pm in Taiwan, I transferred 6 ethereums from Bitpoint platform to CEX Exchange. When the blockchain showed over 150 confirmations, I still couldn’t see any deposited or pending record about it on CEX platform. I was very worried and kind of frustrated, and then I sent emails to CEX support for help. I appreciated that the customer service cared about my problem and tried to console my heart. With efficient crisis-dealing ability, the CEX support team solved the problem of unstable ETH deposit in one hour. Thanks for the team’s assistance and putting effort in figuring out my problem.

To be honest I rarely rate something but here I thought I Should rate it. Actually my Withdrawal delayed a little and then I had gone online and read reviews on bittrust and few more weeks and so many negative reviews and I got worried and called this company a scam, but next day automatic issue resolved and I had received my withdrawal, feeling bad for this company. People even after problem resolve not changing their review and so all negative review filled up even there are no. I deal with cex.io for 1 year and so far never had any issue with them.

Steals your money, and doesn’t give it back.

Specifically, t6hey accept money. Then they gradually change the rules of withdrawl so that you can’t get it back.

For example, I live in Virginia. They took my money. Yet they won’t give it back? Why? Because the new identify verification rejects anyone from Virginia as being outside an area they can serve.

Yet, they TOOK my money just fine.

I HATE this company! They refuse to accept my verification details even though I clearly did my best to show everything they asked for. This Frank from the compliance department sends canned responses that in no way help the client at all whatsoever and even though I asked where the serial number of the driver’s license several times he ignored answering that completely.

I got NO emails AT ALL about my credit card verification, separate from the overall verification to increase the limits. Until I thought to email support myself I had no notification for over 24 hours to get the decision. Another thing is even though the app says I can resend my verification docs in 21 days, Frank said it still wouldn’t be approved. I think he said it to be mean and nasty. Or if not, then this stupid company doesn’t want to resolve my issue or do business with me because they think I’m a fraudulent criminal up to no good in life. Which is wrong! I am a good person but they don’t see that! They need to improve the verification process and do in person verifications. If I had the money I’d book a flight to their UK office and go there in person to verify myself!

I am VERY hurt, upset, and frustrated by all this. I want a resolution and wish to buy Bitcoin with my credit card. What has to happen to do that? I DO NOT want a person like Frank working for the compliance department either and wish he was fired!

I did not do anything to be treated this way but they don’t care! They do not care iabout resolving customer concerns, only about enforcing strict policies that doesn’t benefit anybody!!

Solving an identity verification problem (locked out of the account because of a login attempt from a sanctioned country where I was on holidays) took more than 9 months, during which my money was locked in my account. These 9 months also included the crypto peak period, so there’s an additional reason to be, uhm, unhappy.

Numerous unanswered support requests.
Numerous support requests that were answered – in a way that had little to do with the actual questions.
Questions that were ignored, copy-paste answers that respond to problems I didn’t have, or explain steps I couldn’t take (like referring to the document upload / verification link on the website, when my access to the website AND this link was blocked).

Everything starts great, but It’s a nightmare to withdraw the money at the end. Besides the fee you already need to pay, you need to deposit £2 that won’t be refunded just to verify your Bank account in a long process, totally different from the few clicks you need to buy things there. I wouldn’t buy Bitcoins with them if I knew exactly how it would end.

Been with Cex just over a month and have doubled my investment. My experience of buying and selling using the wallets and my debit card has been a positive experience to date. I have not had any cause to contact customer service either so I’m unable to comment on this service. I am honestly sorry to hear that others have had problems and I can only hope that I do not face any of the issues experienced by some and hope they get matters sorted quickly. Thanks and good luck!

Have a bad experience with CEX.io
It started with the verification of my account. Take more than 3 weeks and a lot pushing of live support (my emails to support didn’t have any reply) and still not fully validate, they keep request documents, declarations of my bank with specific items. Have sent all types of printscreens: identification, bill, credit cards, transactions list, don’t understand why. Anyway, got bad luck on the week of fed tapper and they decided to lock any of my deposits, result a lost of almost of my trades. Don’t feel like scammed, but on my opinion very convenient to them.

Stay far away from this exchange.

They are not solid and if they see you can make some money they will start an so called KYC/compliance process who can last for weeks. You will have to answer tons of questions (and often the same questions) and provide many documents but at the end they will reject you for no reason.

After this time, be aware they will have collected all your informations and do what hey want with it.

My advice is : if they start such a process, just quit the exchange and don’t make the same mistake as I did by providing personal information. It is nearly fishing what they do and now it is too late.

They just want you as a client if you buy crypto with credit card : otherwise they will eject you. Be aware!

The CEX.IO is experiencing a lot of issues. This is understandable, but it is not acceptable the large time taken to correct the failures. Is inconceivable that several services are failing for one month or more.

I am willing to make transactions with CEX.IO again, but only after all the issues are corrected. I do not recommend it until all issues are fixed.

I have been working sole as I do not have any one to support me and when I requested for someone to help me with how to place my forex trade, I was told that only the accounts with deep pockets are assigned personal helpers. Attempting to trade forex on my own has not be successful.

Although a good sevice, I have again problems with the visa service. Withdraws get rejected for no reason. This is very annoying and need to be fixed asap

Update: problem solved and the withdrawal went finally trough. So far the support did a good job. I hope, that this is the last incident and the card service works flawless from now on…fingers crossed

I am CEX.io user more than one and a half year and it was always a pleasure hold, trade and sell cryptocurrencies on their platform. Beside that, support is excelent and fast, always! There is no message left behind! Great platform and more than great support!

Very high fees to withdraw then on the transaction they send payments to a lot of addresses on same time amounds like 7k+ With a fee of 1$ Which is very low for the time

I traded back to bitcoin then withdrawed to bitcoin with an very high fee but when u sand u send insane low fees.

My experience after a couple of weeks it great. I am able to easily deposit money with my credit card, buy/trade altcoins, and send them to my wallet. This site is as advertised: easy to use, honest, secure great customer service with follow up emails, handy iphone app, and fast.

I did not trade via this website but i had contact with the customer support because of a scam website (Mycoines.com). The support was very fast and replied within just a few minutes and saved me from being scammed. They were really kind and i can only thank them for being that nice & fast. (up124401262)

Hi,
Could you please check the status of my ticket # 878362 (User – UP113540444) which I have raised on March 31st. (around 40 days ago)

Highly appreciate if you could resolve my issue as early as possible…

Thanks a lot
Have a nice day..

I have been working with this exchange since 2017 and I would like to say that I have never had any claims on crediting and withdrawing funds. Now they have launched a new platform with margin trading, on which I conducted a number of transactions. The platform is still in beta testing and there were several technical errors. After my contacting technical support, they repaired everything without any problems and said that my comments are important for debugging the new system. It’s nice. Definitely advised this exchange to my best friend, if that would interest him 🙂

I have traded with cex.io for many years ( not always consistently due to work commitments ) and have always been impressed with their attitude towards me and my needs plus their ability to adapt to an ever changing market . They have introduced a separate trader education programme which gives a broad perspective on the market place and how to trade and use the platform with ease . In an uncertain trading world CEX has stood the test of time and thrived when other companies have fallen by the wayside . I have confidently recommended them when anybody asks who I trade with .