CMC Markets

I think people dont read instructions on how to do it properly
Deposit through debit card – NO PROBLEM
Deposit through SEPA transfer from bank account – NO PROBLEM
Withdraw from wallet back into bank account – NO PROBLEM
They don’t do Ripple so I purchased this through Kracken but used bitcoin from CMC Markets to purchasese it – NO PROBLEM

Go to wordpress and search for zxmike99 to read my BLOG on this subject.

Am i being ripped off????
I have been verified and i sent the 500 pounds as an instant. that was no problem. I had my bank account set up with them, i had to send 1 euro first to make sure it was linked correctly. That was done instantly also. I then transferred 2000 pounds 3 weeks ago and i still don’t see that money in my coin base account! I would like that money back…emails and phone called are all dead what does one do next??????

Worst Customer service
I have had a typo in my transaction and tried getting the money on my CMC Markets account or at least back for over two months ago, but their customer support is if it ever responds (which it did only 3 times) only send a prewritten message. Worst service I have ever used. I have now given up on that money. DON’T USE THEIR SERVICE !!!

Con artists! Same problems as everyone else on here, unable to withdraw money even after doing the SEPA payment, support never get back to you. This is a shocking site and I hope that these reviews actually manage to inform people and not have their money stolen as well. STAY AWAY from this company!

I transferred EUR 1600 (On 12Jan 2018), amount was received by CMC Markets (On 15Jan 2018), but they refuse to credit it to my online account, and also refuse to return it back to me.
They said I need to make a debit card transaction of £500 to verify the account, and this amount would be refundable as soon as account is verified. I made this transaction immediately (On 21Jan 2018)
Then they said they were refunding both transactions, and need my debit card details. They fraudulently charged me another £307 (on 25Jan 2018) and are unable to reverse the transaction.
Now, they want me to make another transaction of £500 to verify the account.
I have already lost £2300, and I donot want to lose any more.
STAY AWAY FROM THIS FRAUD

Absolutely Horrible!! Disgustingly incompetent people doing customer service. CMC Markets authorized two transactions of 150.00 (300 total) but I never got the coins (Bitcoin). I did on other times but not that time. CMC Markets customer service got back to me and said they cancelled the transaction but I NEVER SAW A REFUND on my bank account. The deduction is still there to this day. This complaint went to customer service almost 2 months ago. So I called my bank and disputed it and they issued a charge back to CMC Markets . CMC Markets turned around and blocked me from purchasing any other crypto until I refund THEM the chargeback. UNBELIEVABLE CROOKS! I wrote CMC Markets back and complained and never heard back from them. Then I went to a different exchange and now CMC Markets is losing business from me. Insanely incompetent people running their customer service operation.

There is no customer service at all
Good bit: It works and I bought some crypto that I wanted.
Bad bit: Prices are high so forget day trading. Customer service is non existent. They keep on ignoring my request for about a month – easy job involves approving my EU ID that’s already in their system. Don’t keep significant amounts of money there. Anything breaks – you are locked out without anyone to speak to.

AVOID CMC Markets
I transferred a lot of money to them never got it in my CMC Markets account. CMC Markets Support doesn’t reply my emails for almost 2 weeks. I am trying to cancel the transfer with my bank but it will cost me something. AVOID CMC Markets it is waste of your time and money!

We’ve had an account with cmcmarkets for a number of years, always connected to our business checking account, however to date they STILL outright refuse to recognize our account as a business account even though all activity goes through the business checking account and we submitted the same legal documentations we were required to submit to our bank.

They claim that we have to apply for some kind of “Exchange Business” , when our business doesn’t accept coin as payment at this point anyway. They are trying to push services we don’t need and in the process are committing fraud by reporting to the IRS that business transactions are personal transactions.

ALL we want them to do is make sure the name on the account is accurate, but that’s apparently too much for them.

Additionally, they changed the date on their responses to us to make it look like 3 months haven’t passed between requests. If it wasn’t for the fact that they are the only exchange registered to operate in our state we’d have taken our business elsewhere already.

These guys are terrible. Stay away from them at all costs. They’ve been processing my outgoing wire for 3 weeks at this point. Go the their twitter page and there are thousands of complaints. They’ll lock your account, your crypto will disappear, your wires will never make it to your bank, etc. Honestly, they are scam artists. The worst is that their “customer service” is non existent. You will never get a response from a real person. Only automated responses. Please avoid them. Bitstamp is so much better.

Worst money trancfer service I have used.
This site should not be allowed to be carrying on running. Takes weeks to trancfer sepa payments and they say it takes 2 day. That’s if it even goes through like some of mine one month later still nothing. No UK number so rates are through the roof. Hate them.

Good buying experience. Only drawback is you need a minimum of around £72 deposit ($100). Not sure how withdrawals work yet as I haven’t got to that point and although verification was a pain, buying was a good experience just needed to verify the transaction was genuine. FYI A good exchange to use is binance and transfer your BTC/ETH/LTC over to GDAX, before transferring over to an exchange to eliminate fees.

unfortunately i cant give it zero stars, it is quite easily the forking worst forking company i have had the misfortune of using , if it were possible i would like to do something highly illegal to the ret@rd who runs it , but hey ho ……life goes on..my advice ……avoid them like the plague

Do not use them. They will approve your account after a couple attempts. Then allow you to make a purchase and the literally reject you ability to sell by making you “reverify” your identity. I have attempted for over 45 days now to get it resolved with zero help, and zero resolution. This is scam, if I’ve ever seen one.

Happily take your money. As soon as you want to withdraw your bank never gets verified. Amazing how everyone is complaining with the same issue. cmc markets is appearing to be a total scam. I transferred my money to bittylicious and withdraw it that way. Won’t be using cmc markets again.

Shocking Company!!!!!

Take warning from all of the posts on here, DO NOT USE THIS SITE!!!. I thought I would dabble in Crypto, signed up to cmc markets with no issues , all verified with no problems and started to see some great returns so continued to buy coins.

At the start of November I thought i would sell some coins off and draw some cash to my bank and just like all the other reviews this is where my nightmare started, It appears to be impossible to draw simply because you cannot get your bank verified , two SEPA transfers and zero showing up in my Euro wallet, I did get an email response initially asking for me to send a screen shot showing proof i had sent the payments and have heard nothing since, no reply from emails chasing this up , nothing.

What an absolute JOKE of a website. DO NOT GET TAKEN IN BY THE SHINY INTERFACE AND THE WEB 2.0 “HEY THIS IS SO EASY…” LOOK OF THE WEBSITE.

You will LOSE your investment.
You will NOT make money.
You will be running around in CIRCLES.
You will never get an ANSWER.
You will be verifying and RE-verifying for MONTHS.

Do not use. I am still waiting for a service that WORKS.

The app is easy and simple but, after verifying the account then a week later asks for another verification a bit strange. bank account verification is absolutely rubbish, I have transferred a, £200 into my cmc markets account and they said it should take 2 to 3 days for the money to show in the account but it has been since 3rd January while today is the 11th. i thought i made a wrong transaction. I have actually received a letter showing the correct bank account and correct reference. I have tried to contact customer service but they aren’t interested. they said they can’t help me with this case so i need to send an online request, i then received an email as an automated reply saying “Thank you for submitting your request. Due to increased volume it may take several days to receive a response”. They take their admin fees to administrate my transaction but they do nothing about it. I will be seeing trading standards tomorrow and will be reporting this as fraud.

I use cmc markets from the UK and it all works brilliantly for me. Easy and intuitive app and simple website, no bugs found on either since I joined on 6th December. It took 10 minutes to register and I’ve bought and sold bitcoin, litecoin and Ethereum using the app. I don’t know why some other reviewers had problems withdrawing money out of cmc markets, I have successfully transferred funds back to my bank using the app. When I set it up this week, cmc markets stated it would take 3 days to verify my account and 3 days to transfer funds back to my account but I clicked verify bank on Tuesday evening and sent €3 which arrived the Wednesday morning and I transferred the balance of my cmc markets GBP wallet which appeared in my account on Thursday the same week.

The fees seem reasonable, I pay 2% for each buy and sell and 2% to transfer to my bank account which seems in line with other currency conversions.

Maybe there were some bugs on the website before this week, but it all worked fine brilliantly for me.

Thoroughly recommend! A+

My first transaction with this company went smoothly. The next time it took several hours for them just to broadcast the transaction to the bitcoin network. This time I’m trying to send bitcoins to another account and they are charging me around 45% in supposed miners fees and are not responding to support requests. Save your money this place is not trustworthy

I have been using cmc markets for three months (Oct 2017). It set up OK and my first cash transfer from my UK bank went well. However transfers made in December are still to arrive with my cmc markets account. Their customer service is awful. Raise a support ticket if you want but don’t expect a meaningful response. I have tried nd tried but my money is effectively gone from my bank and stolen by cmc markets. They are not regulated in the UK so no route for complaint.
The mobile app is neat and seems to work well, assuming you have some money to spend and can trust them to hold your cash/crypto.

Terrible service – Took money quickly (£50 as a test). Tried to withdraw and surprise surprise the account isn’t verified. Contacted the support numerous times with no reply. Total SCAM.

Went to totalbitcoins.com (possibly other sites as good) set up an account in 30 seconds and transferred to there. cmc markets charged around £13 for the transfer but at least I got something back!

Too high fee!
After the initial verification, which took several days to complete, it was quite easy to use. However, the types of crypto currencies are very limited and is lacking a lot of the top 10 ones.

The interface itself is quite easy to use and navigate it.

With that said, the fees they have on transactions seems very high, and is based on a percentage. So the more you buy, the bigger fee. For instance on ETH, the fee to buy was 25€! when buying ETH with a value of 640€.

Due to the fee, I will not be using their service.

Very easy to get verified, deposit cash and buy currency – however it is IMPOSSIBLE TO WITHDRAW MONIES from your account. They have STOLEN my money.

They tell you you have to send them further deposits by a banking method called SEPA to prove your account is real, which costs to send. Nevertheless I (stupidly) did that, TWICE, and despite having several emails telling me what to do, which I have followed to the letter, they still won’t “verify” my account for withdrawal unless I send them another payment. Interesting how they were ok to verify payments in very quickly – but not payments out….it is clearly a scam.

Check on twitter and other places – lots of people having the same problems. Reported them to UK fraud authorities and suggest others do the same – google actionfraud

Terrible they stole my $20,000. I wired them $20,000 on Friday dec 15, 2017 and on Monday dec. 18 i received an email saying my wire was reversed because it did not match the name (BS). My name is the same name as it appears even on the wire transfer document the bank provided me with post wire which I provided to cmc markets but yet to ever hear back from them pertaining to my inquiry. Folks, I am now out $20,000 for 3 full weeks and no response from them from their email address posted pertaining to wires. 3 weeks and no money! The best part about it is I since wired 2 other $20k increments to the same acct from my very same bank acct and they went through successfully HOWEVER they prohibit me from using the funds by saying my Acct is restricted from purchases, Unreal! I since pulled my other money out and gave it to my wife and she successfully has it in her acct now attempting to trade for me. They are horrible and do not respond to emails. The toll free number they have listed has a minimum 1 hour wait time and the people answering calls are brain dead basic hourly wages reps who have no knowledge on what your accounts issues are! This is a waste of time and I can not wait for another competitor platform to open up to put these crooks out of biz. I do t even know how to retrieve my missing $20,000 and as of today it has been 21 full days! Help!

Just barely OK. Verification takes too long, transfer of fiat is OK but to transfer currency to a trading platform takes hours with no support or reasoning. Fees are also too high. What’s the point in an instant low cost payment system that takes hours and has high costs? I’d hate to have a large of capital gain that I wanted to get my hands on quickly.

It would be 0 stars if possible.

This platform has cost me a small fortune with missed opportunities – they seem to undervalue sales, over value purchasers, the price data seems to be well behind others. To get verified takes an age. Sends! blimey, hours upon hours waiting for balances to leave, all the while prices and opportunities are rising. The only 1 positive is buying with a CC, but then that is restricted to a few hundred. In this rapid market, speed and transaction speed is so important and these folks seem incapable of keeping up with demand. As others have said, if you can’t handle the customers, stop adding new ones. The only people benefiting from this chaos is cmc markets themselves and their ridiculous commissions. As for the planted reviews further down – don’t believe a word of it! I didn’t get any joining bonus either… Avoid, avoid, avoid.

I sent an international bank transfer on 13th Dec of £542… still not showing in my cmc markets wallet. I can’t get any response from cmc markets… I’ve heard people are starting to sue cmc markets. Do I need to start proceedings?
Any advice is appreciated

Fast. Secure. Straightforward.
I honestly don’t see why people have downvoted this excellent site?
It’s super easy and just plain. Something I’ve sought sometime. It’s like a bank for storing bitcoin, litecoin, bitcoin cash etc. It’s excellent, and quite safe with two security measures, and more can be added. Nicely layout overall. And purchasing bitcoin is just instant delivered, no delay, just great.
I most of all like to use the android app, it’s just simple, no lags. Best wallet I’ve had with the possibility to purchase bitcoin fast.

Less than unacceptable for cmc markets
I tried signing up for cmc markets I gave all my information and could not verify my identity no matter how many times I took pictures and try to verify. And I tried deleting my account and I can’t even do that it gives me the run around in the system and if you try calling the number and send you to an answering machine. So now cmc markets has my information and I can’t even delete my account.

This company and its management (CEO Brian Armstrong) have shown me how not to run a business. Almost to the point of acting illegally. They received a wire from me where the named account was incorrect 30 days ago. Sent me a nice email saying how they could not accept the funds and would be returning the funds in 3-5 days. And 30 days later they are still holding my funds.
If that weren’t enough, I sold Bitcoin on 12/7 and yes, you guessed it, I have not received my funds.
They are using my money to pay their people. This is wrong and I believe illegal
They are unprofessional. Do not waste your time.

It took almost 1 month to get my account activated. Now trying to buy bitcoins and when I have to confirm the purchase suddenly the price is 10% more than what is shown on the home. There have been no big changes in that moment and the fees are separate, in the FAQ they say they might charge you a 25 to 100 percent basis points (0.25-1%) higher price if your account is new (which I don’t get the sense for this anyway) but not 10%…

I’ve been on cmc markets for about 6 months now. Set up was a little frustrating but I got there in the end. I had no real problems depositing money and buying coins.
This is a long term investment for me and so I had never tried to make a withdrawal and thought I should research how to do it when the time comes. That’s when I started to read all the horror stories about people not being able to withdraw their money and even losing it for good.
So I decided to do a test run and just withdraw a small amount (€15) just to see if it worked for me.
I sold €15 of ethereum and it went through straight away into my euro wallet. Then I tried to withdraw this from my euro wallet to a bank account. When I tried I was told I had to verify my bank account (fair enough). To do this I was told to send a small amount from the bank account I wanted to verify, into my cmc markets account. So I sent €10 from my lloyds euro account to my cmc marekts account. It went through the next day. So far so good. Then I received an email saying my bank account was now verified, so I tried again to withdraw my €15. It all went through ok and I received a confirmation email. I checked after the 3 days cmc markets said it would take to appear in my account (SEPA transaction) but nothing had arrived in my lloyds account. The same day I received an email saying that due to high demand, withdrawals could take up to 10 days.
I just checked my lloyds account and the money arrived today. 7 days later.
So, for me, my experience is positive. Yes it takes a while to get things done, and they are hard to reach at the moment but with the way things are taking off maybe they are genuinely struggling to keep up with the demand.
Hopefully now everything on my account is verified, future transactions will be a bit more speedy.
I would recommend cmc markets. Just try and be patient. And only invest what you can afford to lose.

Absolutely unacceptable customer support… I live in the UK and have been trying for nearly a month to withdraw my money. The only way for English users to withdraw is through SEPA payment where you first need to verify your bank account. In doing so, you a) have to send a minimum amount of money which MUST be in euros; b) have to pay your bank international payment fee (which for me was £9.50. In the end, after getting no reply through email to see if there was an alternative way of confirming my bank account, I decided to pay the £9.50 charge as well as a 5 euro amount with the validation reference that they requested. 2 days later I got the confirmation that they had received the 5 euros however when I went to check my account, my bank had still not been verified. Additionally, the 5 euros is in a separate wallet so I presume when I eventually have the chance to withdraw my money, I won’t be able to withdraw the 5 euros in the other wallet. I have been trying for several weeks to find out why it has not been verified even when I followed their requirements precisely. I have still not received an email response. What makes it worse is that their only phone contact number is an american number where the wait time is 60 minutes or more, costing people in the UK 90p per minute!

I have bought LTC using my bank account and it would take 10 days to appear in my account that is just absurd. The amount got deducted right away so the coins should be transferred at the vary moment. This website is good if you are buying it using your credit card but of course they charge you huge amount of fee.s Like if you are buying something cost $725 they will charge you $25 which is a huge amount of fees as far as i think.

Worst experience I have ever had on a website. Do NOT transfer money from the UK to this company. It’s almost impossible to get your money out of there. The website is unable to handle large amounts of users and you will lose hours and money in the transfer times to and from them. Verification of your bank account will take weeks that’s if you can find a bank that do SEPA payments. Most UK banks will not do SEPA payments unless you have a business account. It’s a painful process do NOT go there. There is no support. They do not answer emails. They are quick to take money from you but make it impossible to withdraw. It’s just not worh it.

Their support is terrible. They ignore all forms of contact. They are asking me to verify my bank account again, despite this being done (at a cost to me due to an international transfer) in May 2017. In short, they’re basically thieves who will allow you add money easily, but not take it back. Lesson learned, should have used Bittrex.

same story as all the other UK customers for me. I bough the coin – made a profit and sold it to cmc markets but I could not withdraw it. stuck there. avoid these clowns. you can buy all right, but you cant cash it back. sent 2 sepa payments as they advised and still nothing. terrible

Great company.

It is easy to have alot of problems with cmc markets because they want to validate alot of information to prevent people from cheating, and that is good for all of us! BUT they do have alot of “fame” at the moment. It is the easiest way to buy bitcoins with credit card and they get about 100.000 new customers EACH day, so understandable they have alot of pressure they could not have thought about in advance. But still they do work and I have earned my investment back and got my money out and I am from Denmark and it worked perfectly.

The thing I dislike the most right now is when you buy with creditcard and the bank gives error (you have used too many transfers this month) you do not get the correct error message from cmc markets and even get “banned” 24 hours where you can not use your creditcard again because they say “You have used your card too many times” even though you have not because you tried to take out more money from the card than you had available.

Also: get chat-support for people located all around in the world (24/7) so we can get in touch with questions and where you can get in a line and wait for your turn for support.

Thanks.

A true nightmare. A company that seems to be run by a bunch of incompetent people. Clients are treated like clowns who have the duty of paying them fees for services that don’t work or exist. I’m visiting UK office in London within days and won’t leave their premises without my money in my bank account. Otherwise I’ll be calling the police and filing a scam/fraud & robbery case against them.

Constant Problems. There is always something bad going on with them. No service, no support, ID verification issues, wire transfer delays, missing money, pending transaction, BTC, ETH, LTC confirmations issues.
Why would you deal with a company like that.
Report to authorities and shut them down. Pure nightmare.

Bad news. Everything was fine until verification stage. I tried this both on a desktop and via the android app. My ID images were uploaded but nothing was acknowledged. Repeatedly! So now they have my driver’s license and I have zilch. According to some other reviews this might be because I am in the UK, but what the **** should that have to do with it? Take my advice and find a platform based in your own geographical location where your quality of service matters and you have more access to external channels of redress if you get ripped off.

Closed my account in suspicion of illegal activity because i bought ETH without verification AFTER i was already verified. tried calling 9 times each with several hours on the phone waiting with only one time they actually answered. Spoke to someone asking for help and though she considered the case a “top priority case” i never heard from anyone other than an electronic acknowledgement of my issue.

Trustworthy and reliable
Update:
I found out that in order to get verified I had to use a computer. I think cmc markets should inform users of this detail. The verification takes time if a savings account is used but a credit card was an automatic transaction. It’s undestandable that cmc markets was overwhelmed. Keeping in mind as a new crypto currency user it can get quite confusing and I have continued to buy coins with cmc markets and transactions are running smoothly.
It is important to also remember that this is risky and you should only buy what you are okay losing should you have a loss. I did make a profit during the first round of buying. I panicked and sold 3 lite coins and satoshi. The transaction went smoothly with cmc markets but be aware it does take a couple of days, about a week and cmc markets does inform users via email.

Canadians BEWARE!!!
Go to QuadrgaCX before getting in with this poor excuse oof acrpto trader site.

They will gladly accept your purchases, but warning, because they are not registered with Canada Banks you CAN NOT sell anything in this account.
The fact that they do NOT openly disclose this up front just goes to show how typically american their thinking is.
The only way to do this is by transferring them with fees to QuadrigaCX or an outside source.

Their 2 stage verification doesn’t work worth a s*it, and DOESN’T work at all for the PC. They will blame everyone and everything else but their own lack of programming skills.

You have MASSIVE restrictions depending on what type of way you fund your account as well as have weekly limits that you are restricted to. Not very investing friendly if you want to ride the crypto currency wave right now.

A lot of their services CAN’T be done through the mobile app and they don’t tell you this up front.

Currently they only hold 3 of the top 10 trading cryptocurrencies. CAN’T understand why they wouldn’t open up to more opportunity if you’re trying to be the top rated online purchasing for cryptocurrencies.

And finally. Be prepared to see a massive amount of updates, flags and notations made on their main page, ONLY AFTER GETTING FRUSTRATED, that because of SUDDEN high-volume things aren’t working.

Sent a payment to cmc markets for £50, strictly following the UK deposit instructions using an international SEPA.

It has now been four working days and they’ve still not updated my balance.
I would say your customer service is appalling, but it’s non-existent after trying to contact cmc markets several times.

Don’t deposit your money here, luckily I only tried to deposit a fraction of what others have lost here.

i have sent 250,000.00 on monday on dec 4 to buy bitcoin when it was trading at 11,0000. and they still have not applied it to my account case # 2694820, it could have made 120,000 in profits by now, i have called numerous times only to be repeatedly hung up on, also when they do apply my money to my account it will be little to late because now bitcoin is overbought and coming down and even if i wanted to use my money when they apply it to my account i will be limited to 50,0000 a week because they will not update my identity, because they will not update my identity my own cash i sent in is limited to a fraction of my buying power because they will not update my identity, i have sent over 20 times my driver lic as proof of who i am through their web site and mobile app and since Monday still no success i am very unhappy and disgusted with coin base, as i look over the web i see this reoccurring theme that coin base is a stinking t-u,r d that DOES NOT have it together

If you can stay away from cmc markets, it’s already 3 hours, my BTC withdrawal still pending. It’s just simply impossible! These fuc-kers sell your BTC and give you the sh-it. That’s how they play!
F-ucking w-ankers! Never ever again!!!!!

Don’t use cmc markets. I put some bitcoin in my account and it is still pending after 5 days!!!! You can’t speak to anyone to get it rectified . For such a big company they have Zero , yes Zero customer service . Stay away from them .
rick just

£7 FREE BTC referral link and so good so far ??
No idea why there’s so many bad reviews on here. I’ve been using them for a couple of weeks and no problems. I signed up with a friends referral link and just got my £7 of free bitcoin through from that too which was cool.

If you’d like to use my link I’ll get £7 free bitcoin and so do you, win win!
Copy, paste and remove the spaces and you’re away! 🙂

Useless. Their ID upload service doesn’t work. Took multiple pictures of my ID with my cameraphone as per their link and it just kept failing to read it. Locked me out for 24hrs. There is no facility to upload a scanned ID in the normal manner.

Bad company, worst customer support
Agree with all the other negative reviews, the customer support is seriously bad. The majority of emails and support tickets are ignored and its impossible to contact them on the phone.

Avoid at all costs. If you decide to transfer money to their wallets, dont expect to get it back anytime soon and even if you do its likely you will pay alot of fees before that even becomes a possibility.

They dont care about their customers and should be shut down. Will be reporting to trading standards.

I’ve lost about 28,500$ trading with this particular binary option broker. Fortunately for me, I stumbled on a forum that advised everyone who has lost money to different kinds of online investment to recover their lost funds by contacting recoverybymingyue at yandex,com To cut the story short, I did as the forum instructed &I was able to recover all the lost funds with the help of Assured Recover, I recommend this recovery service.

They Will STEAL your money and make it impossible to get back. There were 2 unauthorized trades or hacked trades ( I didn’t place them). It was $75 or so each. I immediately notified them and they said there was nothing they could do because once a trade takes place it is irreversible. What it was was $15,000? They could have cleaned me out and I have no recourse. I tried to just sell the god damn thing and they locked my account. Now they want me to find a web cam and make a video call along with my government ID> Its absurd. They needed none of that previously. I am going to be out $150 but its worth it if I can warn even one person. Its been months,. Ive sent 20 emails or more without help or resolution. No help calling either. They are useless. SELL WHATEVER YOU HAVE AND DELETE ALL YOUR BANKING INFO OR THEY CAN ROB YOU AND YOUR SIMPLY SCREWED WHILE THEY MOCK YOU AND THINK ITS A BIG JOKE.

cmc markets has some of the worst customer service out there. For a major online digital wallet and digital currency trading forum, they really have terrible website design, security, and support. The website will offer you log-in options such as “keep me signed in on this computer,” or “don’t ask me for a verification code on this device for 30 days.” Clicking the box for these items will make no difference—you will not stay signed in, and you will be asked for a verification code. Under account settings, I have the option to “turn off 2-step verification.” I keep this set on “off.” Regardless, I have to take 3 or more steps to verify my account every single time I log in. This includes receiving text messages, emails, uploading photo ID’s every time I log in, and taking selfies of my face via webcam every time I log in. Usually the selfie’s fail the verification process, so it takes me about 3 attempts to log in, upload IDs, receive text messages, and take selfie’s every single time I want to log in.
In attempting to resolve the issue, cmc markets help/support will give you bots until you want to croak. When you finally get a response from a real person, they will ask you stupid questions like whether the ID is valid or whether your phone company is blocking text messages. They will not get to the bottom of the issue which is faulty, insecure website design. The help/support team has no idea what they are doing, and the minute you stop responding to them you get an automated message saying “the issue has been resolved, case closed.” It’s just stupid. Unfortunately, cmc markets has a bit of a monopoly as some traders will only send bitcoin to a cmc markets account, so if I want to collect digital currency that is owed to me, I have to use the terrible website.

This company is completely negligent with their customers. I am still trying to withdraw the money that I put in and I am completely unsure how to do this.

1) They have an automated robot to answer customer questions which doesn’t give me an answer.
2) Their phone number goes straight to voicemail
3) They do not come back to your emails!

This begs the question, why do you have to pay fees if you get no support in withdrawing your money.

I will be reporting this company to trading standards and to the police.

If I could give these guys – 5 stars, I would. They are shocking to be quite frank. A few years back I funded my account with cmcmarkets. I made some money and I lost some money which is such as life. That wasn’t the issue. The issue was that when it came to withdrawing my money from them, they withheld my cash for months, deliberately totally ignored most of my emails, and when I called advised someone would get back to me. The attitude and customer service was abysmal to be quite honest. I did get my money back eventually.. after they finally returned it on the back of my numerous complaints of the Facebook page publically.. but thanks to my persistence.. otherwise I think had i of given up, they would have kept it. I then spent the time googling cmcmarkets on withdrawals to establish that they have previously been fined by the FCA FOR WITHHOLDING CLIENT MONEY. Needless to say this did not come as a shock, but this quality highlights how ineffective the FCA are. How they were or are still operating is incredible really.

it’s ok but not good, 1st they charge too much for overnights fees, and sometimes don’t allow to sell as you wish. sometimes you sell in one position but at the same moment its change the rate so you have a chance to lose money. so far it’s good. thank you

Thanks to a bug in a chrome extension I used for accessing my ETC wallet, I wrongly sent ETH to ETC CMC Markets generated address. After I raised the problem with their support, I managed to recover my coins after some time, but I honestly can say they were very professional about it. It took some time, but they resolved my problem as promised.

I bought pre, which I thought was presearch, but turns out it was some coin called premine. This exchange deceived many people and promised to refund the btc as presearch tokens but has yet to do so. They offer no assistance, no support. I never get answers from this exchange. It’s a HUGE SCAM. STAY AWAY

DO NOT USE THIS EXCHANGE. If you deposit small amounts, you will be fine – but if you plan on exchanging, trading, or cashing out anything “worth while” such as anything above $50.00 USD (converted), THEY WILL LOSE YOUR MONEY AND/OR CRYPTO.

They lost over $5,000 in Ethereum of mine. Deposited to my “SPECIFIC DEPOSIT ADDRESS” which doesn’t change at all, and vanished. No response for over 2 weeks – thank god I went with someone else and was only testing their platform. 5K loss for a small lesson learned.

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Awful. the worst customer service ever. it takes them more than a week for them to reply to simple questions. their service of ID verification is the worst when you are a european citizen living in the UK. They first accept the ID verification and then when you send money on your cmc markets account it is blocked because you are a EU citizen living in the UK. awful awful awful

Extremly HIGH FEES. For everything you do (Start or stop a position etc.)
And if you want to withdraw your founds you have to give them your ID and some documents proving that you live where you said you live – they want to know everything.
4h rollovers!

Fee for withdrawing BTC
₿0.00050 – almost 5 euro. for what?

STAY AWAY FROM THEM. Believe me.Just read other reviews.

I opppened an accoutn in CMC Markets long time ago and I decided to use it soon. So I made a transfer of 7000 EUR into the account and they were holding the funds for a week with promises for receiving a mail and there was nothing. Now they are RECETING RETURNING MY MONEY. NEVER TRUST THIS SCAMMERS ! They are filled up with fake reviews written by their employees.

I am cmc- markets user more than one and a half year and it was always a pleasure hold, trade and sell cryptocurrencies on their platform. Beside that, support is excelent and fast, always! There is no message left behind! Great platform and more than great support!

The platform is decent but they don’t provide any sort of guidance or support for trading. I’ve been using some trading signals from premiumsignals.online and so far I managed to gain more than 50% of my investment. I recommend to go check them out!

It’s all the day that I’m trying to have my account verified. They do accept the deposits without the need of verification BUT they block you the account when you want to withdraw.
I’ve tried 5 times to send my the documents (using different documents as well) but every time they have different excuses. First refused because they stated the pictures was’t clear (which is not true at all). After trying 3 times, now they are refusing because they think my documents is expired?? My documents is definitely valid and I have really enough! No support at all from the customer service.
I think this is a scam and I will contact my lawyer in order to understand how can I move ahead.

Read the other reviews. They make everything seem easy and quick – there is no advance warning for the process you are about to embark upon. Once your money is deposited, you will find you need to be verified and then you will find the money is still locked for 10 days despite the money already gone from your bank. They don’t stop you from clicking on the send which means your money is spent..whenever it comes around to being available. I have 2 open orders with vendor in limbo due to non payment. Problem is my account balance is dropping due to currency fluctuations and by the time it’s spendable it won’t be enough to pay the vendor. I transered the money back to my bank today and only lost 10 dollars thankfully. I am glad I got out quick unlike some of the other reviewers with tech issues unresolved by support.

If they were to advertise ALL OF THIS UPFRONT AND FIX THEIR WEB SITE I would say ok.

Otherwise STAY AWAY

They are pure scammers. I lost all my retirement funds to them. They kept asking me to deposit more. However, I found joy again in my life after I came across an expert at fightingscams at aol com . This team assisted me in getting all, my retirements funds back.

The platform is easy to use.
I admire the interface but they hide behind a mask to not let go of peoples money.
I was down for a few days and opened up to my son.
After making some research, we found out you could get your investment back.
I wrote (Fightingscams at aol dt com) and the problem was fixed.
I hope this helps.

When you withdraw money, you wanna see it as fast as they get it when you deposit. These guys make sure that when you click “withdraw”, boom, you get it in max two or three days, that’s seriousness, responsibility and reliability. Bravo 👏

So, After reading feedbacks about the app, I felt my money was in danger and that withdrawing money from the app is a whole process, considering that the deposit process is so easy that you don’t even have to verify anything so I was expecting the withdrawal to be as easy and simple but effectively, wasn’t the case, it’s been now 3 days and even my withdrawal was approved I still have not received my money back, very slow and sort of annoying that it says that is a “refund” too, refund???? It’s my money it’s not a refund whatsoever, how rude?