AvaTrade Broker

I joined Ava Trade a few months. Everything was fine until I decided to withdraw. They asked me to submit my documents again and again. My documents have now been waiting approval for 2 weeks. Customer support is zero. Noone answers the phone and live chat is never available. I’m very disappointed. If there are Reps for this company here please contact me. I have a team of traders that Im about to advise to leave this company. Hoping to get this resolved quickly.

I opened an account, uploaded verification documents and made a deposit on 14th December but haven’t received any verification and deposit in my account. I tried emailing them and no one is online on their live chat at any time. Thanks God I used paypal to make deposit. I have all ready raised the matter paypal if that doesn’t help then I will raise the matter with Financial Ombudsman Service and NSW Fair trading.

After trying and trying again to email and ring them I have finally received an email from an accounts manager. In turn I have found out they have excessive people trying to sign up which is causing delays. Process of documentation is longer than usual however eventually they do get through it. After first week or two of problems they have seemed to be resolved which I am happy about. Hopefully it can continue like this in the future!

Once you deposit, it’s a nightmare to get your account verified in order to be able to withdraw funds, despite on their site saying it will take 24 hours. When you chase, they will ignore emails and their live chat will give you the run around. I’ve been on this issue a week and I’ve had no results whatsoever. A chat representative told me my original ID picture wasn’t clear enough (I had to contact THEM to find this out??) I re-uploaded on the spot there and then. Still to date, nothing has been resolved. Avoid like the plaque and join literally any other broker

I have been with AvaTrade for five years so I can actually account for improvements if any.

Recently in 2018 they have made changes to their account system, i.e. migrated databases, changed frontend, etc., which caused problems for customers who could not access their account anymore. No withdrawal, no deposit.

Their support is mostly useless; I’ve called many times and they are saying they escalate, but nothing happens. I’ ve made losses due to slow servers, no deposits possible and lack of support. I also made profits of course, but their servers are too slow so you have to be very careful. They had a server outage, but did not mention it until people called. You do not want to store much capital with them as they have too many technical issues. The plus is that they have a wide range of instruments and use MT.

Once, they even executed a withdrawal request twice and caused a margin call – technical error they said but likely some moron clicking twice on his/her mouse.

This is a very unreliable broker. Their support is a waste of time. If you want to lose money due to technical issues, then go with AvaTrade.

Disgusting !!!
They have closed my positions in crypto currencies without ANY !! consent or notification..
That’s illegal and they should be shut down for it..
But wait its not only that – Never answering emails and phone calls..
Chat doesn’t work either.. Unacceptable especially for a financial company..
One more reason to shut them down..
Withdrawals are next to impossible and the list of excuses they provide you for the “delays” are endless…

WOULD SAY AWAY

I’ve been trading with Avatrade for quite awhile and I must say, compared to some other brokers, these guys aren’t as bad as it might seem.

For one, their pros are many, several instruments (forex, energies, cryptos, commodities, metals…their all there), low spreads, fair margins, up-to-date market readings etc.

Their support was abysmal at best at some point (let’s say as of April 2018 it has improved) and does need some more improvement.

I’ve done no withdrawals yet (but when I do, I will append this review) the fact that PayPal is no longer an option, is most unfortunate, but WireTransfer is the next best option.

Their promotions however are not to be taken to heart, I’ve been denied my promotional bonus, and only finding out why after 6 months, is terrible…but then again, if my trading was terrible, I guess it’s understandable.

With all that said, give them a try, I’ve tried several other brokers, and after realizing just how much these other jokers are taking chances, Avatrade has been the most true to form I could find.

As with some of these reviews, remember that trading is always a risk, and you will lose if you trade emotionally or “gambly”, with Avatrade, market executions are immediate and TPs/SLs are hit where it should, Slippage is rare and Markets don’t just “close” for no reason. Their regulated quite well as well.

Thus Avatrade is worth a try, and I’m glad I did.

I started to trade with AvaTrade two months ago, I have been trying to withdraw my money for one month unsucessfuly.

I try to contact them by chat everyday . They put you on a queue list and you get stuck to the first or second rank all day with no one answering you. Their phone number does not answer.

I made a deposit also on 29th, of March,but I have not heard anything from their customer service even after sending a couple of mails to them.Also the money has not reflected on my account.All my effort to reach them on phone did not work.What do i ?do?

Out of my experiences with 2 different brokers, Avatrade provides a much better customer service, with Senior Market Analyst as dedicated accounts manager with personalized service, for very small retail client. A manager isn’t only an accounts manager, but also an experienced analyst

BE CAREFUL OF AVA TRADE. THIS COMPANY IS A SCAM.DEPOSITING YOUR MONEY IS INSTANT, WITHDRAWAL IS HOWEVER NEVER!!!! THEY’VE BEEN HOLDING MY FUNDS FOR OVER 3 WEEKS NOW, EVERY DAY ITS A DIFFERENT STORY…. STAY AWAY!!!!
Account number – 75004957

first they said they cant withdraw to paypal as they dont work with them anymore and asked me to send a request by email. After sending the request, they never came back to me till I called them, at which point they said to rewrite the letter.

then came back to me again asking that I go back and do a paypal withdrawal, I insisted that they had said it wasnt possible before, they said deposits are not possible but withdrawals are
I tried again and it wasnt possible and they asked for a screen shot which was sent, my withdrawal is still not done

Terrible. Opened account Friday 15 Dec and sent through all verification documents and made payment via PayPal on the same day. The account manager called me that verification will finish by end of the day and fund will be released to the account. I waited until Monay 18 Dec and contact throght eamil, phone, live chat and no response back. If they cannot open the account, refund back all my money. I have opened the dispute via PayPal and going to report to police as they cannot keep the promise. I cannot trade with this kind of support and situation. Recommended not to open/trade with avatrade.

Tried opening a demo account. Couldn’t do it due to an error on the sign up page. Had a LIVE chat with their support. They gave me an email address to contact. Sent an email. 5 days later…no reply. Went back to the LIVE chat…she said she couldn’t help me…and gave me ANOTHER email address to contact. If service is THIS bad before signing up…afterwards it’ll be 10 times worse. Don’t bother with this broker

My experience with this company was bad because I tried to contact the account manager I was assigned, Davide Mantovani, but I never had an answer to my questions after weeks so I think they don’t follow you properly to obtain a good performance. Besides the platform I tried to use is a little complicated comparsa to other platforms.

Great support thus far from Avatrade especially from Mr. John Honcharuk who checks on me constantly to ensure that everything goes well. He is very interested in helping his clients as he tries to maintain a long lasting relationship with them, which is so different from other brokers who are just concerned with the business you bring to them and not the individual. Highly recommended

I dont know about the above comments I have been with Avatrade for some time and everything has been smooth
Money in and out..its just understanding every company terms to understand what and when to trade not to fall into the traps they hide…

Tried opening a demo account. Couldn’t do it due to an error on the sign up page. Had a LIVE chat with their support. They gave me an email address to contact. Sent an email. 5 days later…no reply. Went back to the LIVE chat…she said she couldn’t help me…and gave me ANOTHER email address to contact. If service is THIS bad before signing up…afterwards it’ll be 10 times worse. Don’t bother with this broker.

After I saw that Avatrade is not regulated in my country I decided to immediately cancel the deposit. I called my bank, the payment was made by creditcard, but they said that i need first to ask Avatrade to cancel it. I’ve send a lot of e-mails but they don’t answer me , my bank has only five days to do the operation! Everybody is saying that it is a scam and i’m starting to believe on it! my account number is 6069736

1 STAR IS TOO GENEROUS FOR THIS BROKER.THEY’LL READILY TAKE YOUR DEPOSIT TO GOBBLE YOU UP IN HIGH SPREADS AND SWAP FEES BUT THEN WHEN IT COMES TO WITHDRAWAL, THEY WANT 100000X PIECES OF EVIDENCE TO PROVE THAT ITS FROM A LEGIT SOURCE EVEN THOUGH THEY’VE ALREADY PROFITED FROM ME. CROOKED BROKER. THEY CAN SAY THEY’RE REGULATED BY ALL THOSE FANCY BODIES BUT IN REALITY THEIR PRACTICE IS CROOKED. NO MATTER HOW MANY TIMES YOU SUBMIT YOUR COMPLIANCE TO THEM THEY WANT SOMETHING ELSE TO HOLD YOU OFF FROM WITHDRAWAL.

hi, I read so many people who have had problems but for what I received I can only express 5 stars as a vote.
it is true that to verify me they took more than 2 weeks but it is also true that my manager has always called me and kept informed of everything following me on everything I have to thank him very much Mr. Andrea Belli of avatrade
in this period that goes from the registration date that is December 2 I also had the opportunity to withdraw thanks to positive transactions and the withdrawal of 1000 € as I had been confirmed in advance arrived in 3 days on my credit card thanks again and congratulations for the speed of services that you offer
if the good morning is seen from the morning I only have to be happy with Avatrade

Dear all, I have recently talked to my account manager at Avatrade (David Abolnik) and confirmed that my Equity balance is ok. So there is nothing to blame Avatrade for. Also I have successfully withdrawn the money from Avatrade before. So, all the concerns raised in my previous messages at forex peace army website have been successfully resolved. My sincere apologies to Avatrade (specifically to David Abolnik and Christina Arustamov).

Jan 27, 2018 – 1 Star My Equity balance at Avatrade was reduced by approximately 2 times as compared to what it should be equal to (if I multiply the volume of bitcoins I purchased by the current price). My account manager (David Abolnik) does not respond to my emails. Starting with today, I also cannot access Avatrade application. My account number is 6035978. My previous experience with Avatrade was positive, but now I plan to contact the key Russian consumers rights control agencies: Rospotrebnadzor and the Russian Consumers Union. Not sure this will be helpful but there were precedents when these watchdogs closed websites. May be they can also enforce that Avatrade application is also removed from the Appstore.

Dec 21, 2017 – 1 Star I face severe difficulties with withdrawal of my funds from Avatrade.

When I started using Avatrade a couple of months ago my managers (David Abolnik and Christina Arustamov) told me that my account has been verified. Now they say that verification is not complete.

I see similar messages from many other users (you can check http://www.trustpilot.com or youtube). The only message that you get from the customer support is that they have a lot of new clients and you need to wait.

I have been trying to withdraw my 200$ from my account and it never allows me to do so as it always cancels to transaction. I tried communicating with live chat, phoning and even emails yet no one gets in contact with me. They always forward me to some other department, from on email to another. Can someone please help me, I’m really fed up with this. I have spent a huge amount of time trying to figure this out with no help from a very poorly developed customer care.

I opened a small account in AVA several years ago, and always lost money. When the money reduced to $82 , I cut down my trading time and waitng for a good opportunity to trade. Today I find that they witndraw $50 from my account for account inactivity. Don’t trust them, they are almost act as steal money from your accout. It is disgusting!

Really good, I’m new to all of this but until now I have nothing bad to say about this broker, their support is fast to reply and have always helped me with any questions I had. No problems with withdrawing funds or anything of that sort. Once you validate your account and upload your documents everything is set to go.

These thieves took £100 out of my bank without permission and now that I’m telling them to give my money back but they just keep on making so many excuses and even have sent me an email saying the funds should be in my bank account, which it clearly isn’t! Twits and the people on the phone when you ring them can’t even speak proper English, bloody illiterates.

AVAtrade is AVAfake.
Never trade with this scamming company AVAtrade!
They offered me a bonus of 30% when I open my Account on the 31.07.2018 so I did it and I deposit 1300 Euro right away via Creditcard in my Account the same day and made the first trade at the same day on the 31.07.2018.
After the EMSA regulation took place on the 01.08.2018 they revoke the contract to add my bonus of 30%.
My PRO Tarding Account is 74010710.
Avatrade have high spreads and thy customer support is worst and arrogant always lying to the clients.
The German and the UK support are the worst always lying to clients and not keeping the contracts.
Fake*sses

Scam Broker -Avoid at ALL COSTS!
Says it is Regulated-It is not ! ( only by some unknown Irish ? Institution- EEA )
Not FCA regulated- So that tells you everything !
Opened 2 x broker Accounts ( Avatrade and another broker) with £250 in each using the same EA ( with same settings) at exactly the same time. The EA took exactly the same trades at exactly the same times- and Lo and behold overnight AvTrade emptied the account and XM + 20% ! Need i say any more ?

Kenneth Benson BE CAREFUL OF AVA TRADE. THIS COMPANY IS A SCAM.DEPOSITING YOUR MONEY IS INSTANT, WITHDRAWAL IS HOWEVER NEVER!!!! THEY’VE BEEN HOLDING MY FUNDS FOR OVER 3 WEEKS NOW, EVERY DAY ITS A DIFFERENT STORY…. STAY AWAY!!!!
Account number – 75004957

first they said they cant withdraw to paypal as they dont work with them anymore and asked me to send a request by email. After sending the request, they never came back to me till I called them, at which point they said to rewrite the letter.

then came back to me again asking that I go back and do a paypal withdrawal, I insisted that they had said it wasnt possible before, they said deposits are not possible but withdrawals are
I tried again and it wasnt possible and they asked for a screen shot which was sent, my withdrawal is still not done

Is this company even real? Called phone numbers around 100 times now, never answers, get hung up on after 1minute. Email never answers, chat never answers, no responses to actions on website to confirm. Dodgiest trading company I have ever dealt with. I will report them to the regulators.

My experience with this company was bad because I tried to contact the account manager I was assigned, Davide Mantovani, but I never had an answer to my questions after weeks so I think they don’t follow you properly to obtain a good performance. Besides the platform I tried to use is a little complicated comparsa to other platforms.

Following the issues I had previously Jonathan kindly got in contact immediately and sorted this issue. Like I said in my previous review every other part of the service with Ava is fantastic so I am very happy this has been sorted out! Thanks again Jonathan!

Jun 2, 2018 – 2 Stars I have never had any problems after using Ava twice over the last year until this time. I initially deposited £300 but problems with my bank resulted in me depositing £300 again. Subsequently both payments went through and I had £600 in my account. The bonus for £600 is £200 and for £300 is £120. I was advised I could not withdrawal until documents have been approved which I understood. Once processed I attempted to withdraw the £300 I had deposited by mistake, it bounced straight back into my trading account. After speaking to someone they advised I needed a specific amount I’m my account otherwise I lose my bonus. As I stated above I was credited the accurate bonus for what I initially wanted to deposit, if they had credited £200 I would of completely understood but now I’ve had my £120 bonus deducted out of my account but not the £300?!

I have called all numbers provided on their website and emails but after holding for a minute or two it just cuts off. I also emailed but usually I don’t get a reply for a good few days.

A member of avatradego (JD)
Insisted that i use his friend to trade ( MS) i wasn’t told he didn’t even work at avatradego.
Within 4 wks phone calls and emails everday.even on Christmas day at 8am
Also aware that I’d just come out of hospital and suffer with mental health problems .and suicide attempts ..
They emptied my account and
Left me penniless and having to beg for help
In total £70,000 no help or support.even though it was a member of their team that put me in this broken situation
Ive since cut my wrist and was hospitalised again.you have been warned.

i warn they are scam .
my account number is 6480130 in ava trade broker .

I had buy currency pair EUR TRY 3 lot and my target was 5.5800 .at 2018/07/09 market reached my target ,but they server has been disconnected.They stopped the server for ten minutes. For these ten minutes, the market has reached 40 pips higher than the designated
Target. my positions Has not reached the target for this.The market was at an hour 21:13 to the point I determined to broker time. But they
server was down .The definitive server must be announced by the broker beforehand.This is a violation of the rules.
I officially objected to them, and they did not agree.

Under international law, can Brooker at any time stop the server. And the price is reached At the definitive server time Does not count ??
I Withdraw my money It took exactly 3 weeks to move to Turkey via the Swift transfer
my order numbers : 234576940. 234551788. 234452471

You just sent me the 8.500 and you keep my profit 30.626 usd you just say that I made arbitrage. you dont even send me the expert adviser report which you cannot because I did not use.it is just stealing money. You cannot just say an excuse and cut my profit.You are saying that you are regulated but you are acting like ofshorre brokers. You dont say anything when somebody lose but you just make excuses when somebody make profits.

UNACCETTABLE!
I sent the documents last week. worried because I did not get the confirmation email, I called and did not answer anyone! I wrote to the live chat and no operator could answer me!
now risk freezing the bill and if it will not be solve this week I will continue to write on all forums to report what this company does.
Conto: 75008186

Withdrawal with Avatrade is almost impossible if not impossible. you put your money and in aint coming out. i made a withdrawal of $70 and on 27th of NOV 2017 they credited me with $7 which is obviously an underpayment. i have sent several emails to almost all their Head of operations, it just happens they have the worse customer care. This is MY USERNAME IS 6038295. i get my balance, only then will have a rethink, for now i accept avatrade as a scam.

3 weeks ago I have received an email from my account manager (Antony Vaincal Holzman) that all Belgian accounts will be closed and money will be refunded due to new regulation. Account is closed but still waiting for my money….. Are there more Belgian traders with same problem?
This company only seems to be good in advertising.

it’s been about 6 month that I am dealing with them. They are good people.
The platform is user friendly and easy to use.
spread is fixed and the help menu at the platform is very good.

But the indicators are not professional, for example when you want to set a Moving Average there is no option of “Close” ” High” or “open” to choose. It is only median.

Anyway this broker has no problem.

Avafx are good and honest people,especially Eric Beck who gives excellent customer support.The platform is effective and simple to understand.Real-time fills and less slippage.I recommend avafx to anyone who cares to trade forex.I newly opened an account with them and can not comment over the withdrawal process or delays(if any) but once im ready to make a withdrawal…i will let this forum know how long it took and what currency.

I would like to ask Ava representative Mr Paul ([email protected] )who replied to my review here that why your representative tell to customers on Live chat that the spread will never widen to 20 times of the normal spread. I got the chat log from your representative who confirmed me that it will go maximum to 40 points under non liquid market conditions while in my case it was 400 points. Now don’t tell me again that this was due to market conditions. I posted the charts to your team and on the forum which shows that market never reached my stop loss price, no where in the range of 100-200 points of my stop loss then how come my trade was stopped out. This is nothing but market manipulation by your brokers by placing trades against the traders under non liquid market conditions. How is this possible that bid is available at 12555 and offer was at 12950? Have you ever seen this before ? I am trading from last 5 years but never even heard of this thing before. My mentors are trading from last 30 years they never heard of this kind of spread in their trading carrier. How come that happened as soon as I opened account with your company? When I enquired about my trades with my account manager he sent me different prices at market open at every reply he sent me, if you want them I will forward them to you too. Why was that discrepency in your own prices ? Simply because that was fraud price you come up with. I have also checked many other providers myself and on no other provider the price reached my stop loss level on that particular day and time.

2013-07-14 2Star This is the worst broker I have ever seen in my life. Their customer care is pathetic as they don’t care about their customers. I have a fixed spread account with this broker and they closed 2 of my trades at stop loss price at market open at a spread of 400 points and they are telling me that the market conditions at that time was not normal. Have you ever seen 400 points difference in spread in any market conditions ?? They don’t even want to compensate me on this.

Do not be deterred by the reviews on here. Like any big corporation, there will be undoubtedly some negative reviews. I have only had a positive experience regarding verifying, transactions and withdrawing. As simple and easy to use as Paypal.

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support has locked my 20 ethereum for more than 20 days without any prior notifications for aml/ky. It is unacceptable for an exchange that makes milions from fees to do that kind of things to people like me that have all their crypto invested money deposited to them in order to trade. solve my ticket, at least start to be a good exchange from now and onwards….

Terrible company. They needed personal documents and froze my account with my money in it – wouldn’t let me or assist me at all in get my money out so I could go to a more reputable company. No phone number to call – extremely frustrating writing emails after email with the only reply I get is please be a big more patient… it’s been 5 days I’ve supplied 3 different identification documents what more reason do you have to hold my money. RIDICULOUS EXCUSE for a company I don’t know how they still have a license to operate.

Horrible company, they have playing games with me for a long time regarding my withdrawal. They went completely silent and don’t respond to emails at all. I guess they are in the game of stealing peoples money and all the forex broker story is just a cover up. They have ASIC in their pocket so it looks like they have been regulated and all that is pure non sense. I have submitted my complaint to ASIC and got nothing from them. This went on until I was referred to an expert via Johndowney45 @ aol • com who helped me withdraw all my funds out without any complication

Do some research before you pick a broker where you gonna trade, i hope this post will reach to many people and that it will save them some hard earned money.

Stay away people!!

I was personally assisted with Mr. Vincent Krupkin with my account registration, i made error when writing my name but he was very patient with me and gave me outstanding services to complete my account registration and also made correction to my name. i found Ava Trade customers service to be very great

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I am quite satisfied with my experience with AvaTrade Broker
I find that the interface is quite easy to navigate. There are no unnecessary frills to distract you.
I particularly like the intuitive interface and ease with which I could navigate and carry out a transaction.

I’m new to the investment in virtual coins and examine server also software, finally I selected AvaTrade Broker as it user interface is easy to understand having all data in hand and a reliable and rapid interface with the market allowing me to buy and sell on the spot doing small revenue on a daily basis.
If I like it I’m sure the you will also enjoy it. Good luck

Loved the straightforward interface to trade and monitor market prices, plus helps that bid-ask spread are shown clearly in order queues. I absolutely loved the fact that funds can be deposited/withdrawn using credit cards directly rather than any other methods. Strongly recommend it to those just starting out in crypto trading. Although if some learning resources on blockchain theories and crypto introductory concepts can be shared on the app it would be great

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