FXORO

Withdrawal very slow, I also had a problem with double payment of money from my card! Later waiting 2 week without money! At the moment when there are good moves in market, so fxoro disables access to the site, so it is impossible to earn good money!

Mt Gox II – You may have been SCAMMED! Beware.

I got verified with fxoro and was told to use their services to purchase Bitcoin.

The process of “Buying” Bitcoin was very easy.

Taking my money out and paid back to my debit card not so easy.

Rule No 1 on Anti Money Laundering is always return the money back to the account whence it came from. Not so with foxoro. The convoluted method of sending money to an Estonian Bank Account from ones bank account, is open to Money Laundering.

The customer service person was ignorant to say the least, keeping me on hold three times for 5 – 10 minutes, simply reading out details he himself did not understand. Then putting me on hold indefinately.

This is a complete SCAM. Without doubt we shall be hearing about the Scandal that is to become Mt Gox II. If they have any shares you would do well to SHORT them.

I wish I had read these comments before I “Brought” the Bitcoin. I say “brought” as I do not think that any Bitcoin was purchased and the money has gone straight to their bank account.

Worst company ever! Tried to deposit money into my account, however, it was reversed because of the NAME MISS MATCH even when the name at my account is completely the same as on my bank account. Received 100£ less!!!!!
They received a lot of financial support, but cant fix even simple issues.
I would rather stay with Kraken.

ACCOUNT HACKED
They were great until my account was hacked on January 10. Over 5 weeks and nothing but canned responses from support. How can I get my account reinstated and the thousands of dollars in stolen coins returned? The are not customer centric. They’ve lost me as a client forever.

The fact that this ‘company’ are still permitted to operate when they are flagrantly stealing their customers money and commiting fraud on a mass scale baffles me. It is 10 weeks and counting since I made a SEPA withdrawal to my verified UK bank account and I still haven’t received my funds. I must have sent 30 plus emails to their customer service team, most are ignored completely and the replies I do get are template emails which betray the fact that they haven’t even read my complaint.

If you have used their ‘service’, report this scamming operation to the Better Business Bureau and the Federal Trade Commission and help get them shut down. If you haven’t used them before for God’s sake don’t!

My withdrawal request is 6 weeks old and Fxoro is yet to send me my money, despite selling my coins and showing my account at $0. I made multiple efforts through every possible channels to contact support – support web, phone, e-mail, social media, BBB, regulatory agency etc. They will not respond. I am wits end!!!

Poor withdrawal system
Update: I’ve updated it as it has now been 1 week and they have finally verified the account and allowed me to withdraw the money now but it is still massively shocking to me that I had to spend a £20 to verify my account through overseas spending when they weren’t as proactive in verification when taking my money.
Original: 1 Star – So damn frustrated.TL;DR: Don’t expect to see any of the money you put in again.
For the past 3 months, I’ve used FXORO and have sold how much it says I own in Bitcoin, equating to £100. That £100 has been sitting in their bank account (not mine) for just under a week now. They require you to send them a random amount of a money in euros to “verify” your account despite them already having your details to take your money. That cost me £20 alone, something I won’t be getting back and that was sent to them Tuesday, I know this as the money (equivalent of €2) I sent them ended up in my FXORO account and said that it’ll take 1- 2 business days. That was Tuesday. It is now the following Saturday and I have the same message. If I can’t even get my money back, what the hell is the point of investing. Total scam.

FXORO are a bunch of crooks.

FXORO is happy to take your money – just don’t try to actually get it back.

They need to verify your bank account in order for you to actually withdraw any real money. This verification process supposedly takes 2 days, but it doesn’t actually work. So you cannot withdraw money back to your bank account.

FXORO support will ignore you for as long as they can.

Transferred in a few £hundred to buy bitcoin about 9 months ago. Sold it in the pre Christmas hype so have a tidy profit sat in my fxoro GPB wallet. Tried sending an (expensive) SEPA transfer to fxoro to “link” my U.K. bank account and enable withdrawals. This was declined by fxoro because the names on the accounts don’t match (they do). Tried contacting support – no answer after 2 weeks. Now a note on the fxoro app homepage saying they don’t accept payments from my bank.

Basically, they make it very easy to put money in, and almost impossible to get it out. They’re either incompetent or frauds

Zero customer support. Emails sent go into a black hole. Online support is a chat bot. Phone number goes to recorded message only. As of today I have had a €10k deposit ‘pending’ for 19 days. Funds were sent by direct bank transfer (expedited) and my bank confirmed that they left my account the same day. Still nothing from fxoro, just ‘deposit pending’. This is completely unacceptable and extremely unprofessional.
I will not be using fxoro ever again and will be pursuing legal advice to retrieve my funds. If they do appear in my fxoro account I will immediately transfer them to another exchange.
My advice is to never use fxoro, EVER. They appear to be woefully understaffed and have absolutely no customer support. In addition, they suspiciously go offline every time there are major currency fluctuations. This suggests that they could be directly involved in market manipulation – Either way this would not happen in a tightly regulated market such as regular stocks/currencies/bonds etc. Very shady and completely untrustworthy.

I’m accusing fxoro of stealing my Ether until my coins are rightfully in my control. Fxoro froze my account without explanation and provided no avenue to retrieve coins in my account. They are not professional and possibly stealing from customers accounts. I called twice to try and have them transfer my coins to a different address. The associates say that since they are on the customer service team they can’t help. One associate hung up on me as I was asking a question. Fxoro is a SCAM.

fxoro recently added a new wallet to their platform for BCH. It was underneath and very similar to the BTC wallet. Unfortunately I mistook this for my BTC wallet and used an address from BCH to send funds to fxoro in order to trade. Obviously the funds never arrived and got stuck in the blockchain. I have tried every which way to contact fxoro to try to get this sorted out, but everyone else is telling me that I have lost my money. This is totally unacceptable, both of the wallets are mine and held in my fxoro account, all I need is the private key of my wallet, or for them to transfer the money over. Has anyone been able to contact fxoro , and got a reply?

awful, awful customer service. i transferred 4,000 euros to them 10 days ago and i have heard nothing from them and it is still not showing in my account. My emails have just been ignored, and i don’t know what’s going on. Avoid them like the plague

impossible to withdraw your money
opened my account 2 weeks ago .. did all the sepa bank verification process and got a confirmation email ..
BUT now when i try to withdraw from my euro wallet i get a message saying i need to verify my bank by sending more money ..
have sent an email .. but not hoping for much after reading these comments / reviews

I have been using fxoro since august of this year. Over the last 4 months I have made several bank wires and ACH transfers without any issues and felt confident in their service. However on 12/09 I decided to sell some LTC and immediately requested a Wire (NOT ACH) and they took their $25 fee then sent me an e-mail confirmation that the funds would be available on 12/11, however it is now 12/15 end of day and still no money. Wires are supposed to be next day and in some cases same day.

Their support does not respond and calling them is useless. I have filed a fraud complaint with CFPD because I still have not received my money and fxoro says the transfer is complete. yea right, they stole it.

changed my Negative Review to Positive after fxoro started to reply to my tickets and Confimed my Account. They allow withdraw to your bank account once they’ve verified your account.
They don’t allow to use Nationwide bank account for UK users.. so just use another bank.

fxoro currently have somewhere between £700 and £1000 of my money, in an account that I can’t access. “Temporarily suspended” is what it says when I try to log in.

I emailed, asking what the deal was, and got a form reply saying the account was closed, with no reason provided, but that I could still access my funds to move them to another wallet. I can’t access my funds, because I cant log in, because the account is “temporarily suspended”

So… a second email. This time I get a form response simply telling me that email support is disabled and to file query on their support page. I have done so, and received an acknowledgement email, which says it may take several days for a response.

And now, I don’t know if the account is closed, or if that first form email was sent in error, or if they accidentally pushed the wrong button, locking me out of my account. And I don’t know where my money is.

Don’t use their vault system. I tried to transfer BTC from my vault to my wallet for a sell opportunity. I verified with both email addresses. The transaction is still pending. That was 2 months ago. If that weren’t bad enough, fxoro support has been non-responsive for the last 4 weeks. At this point I have no option but to wait and hope fxoro fixes the issue and responds. Terribly frustrating.

I transferred £100 on 3rd November 2017. I emailed on the 7th and received a reply asking for a scanned copy of the transfer on the 8th.

It is now the 10th November 2017 and the amount has not appeared in my wallet. I have not received an update.

I’m so happy I did not transfer 000s like some other people.

I’ll keep you posted….

Having researched for a BTC exchange I was hopeful fxoro would deliver smooth transactions. Their site seemed well set up with a simple to use platform.

However I made the wrong choice – fxoro seem unable to deal at market price. Cancel every order without giving the reason. A complete shambles to do business with.

I’m currently looking for a reliable exchange who can deal smoothly with market orders.

Disappointing – unfortunately would not recommend fxoro.

They ask you questions if you fail you have to wait 6 months to reapply. There are many platforms out ther want to help you and succeed I have signed up with interactive brokers I highly recommend answered all the questions got thru first time. Their fees are very reasonable.

Prompt help when needed. Helpful knowledgeable staff who are dedicated to solve any problems.
The practice mode was very useful and I recommend anyone who is new to use it for a long length of time. It has the benefit of being unlimited.
Payments in and out are fast and reliable.

I have been using on demo for a while before I spent my kids inheritance on Bitcoin 🙂
Easy to get the hang of after a bit of playing about and it’s very well laid out for newbies thank goodness.
Plenty to spread your hard/ill gotten gains on with historic prices via graphs and figures.
Low buy ins and low entry cost to start trading….it’s my new savings account for sure.
Start the demo using your realistic starting funds and you’ll be on it more than candy crush.
I’ll be seeing you all in the Maldives guys…..
Good luck

FXORO need to review the rollover and give some positive rate likewise to reduce unit amount where traders can enjoy buying without much risk hence money management will be on better control for traders.

Previously I had experience brokers manipulating the opening to traders like me loosing huge money now I see genuine brokers hands-up to FXORO .

Recently I have recommended and few of friends has been using FXORO platform for trading.

Thanks & Regards.
P Puththi

I have been trading on fxoro for about two weeks. I have found the user interface easy to learn and quick to respond. This is the first time that i have ever tried trading and would recommend others to also try this platform. I look forward to continued use.

I like to thank you fxoro for supporting clients also giving important to those who activated his/her free account with just €25. I got 2 times €25 and now I have more than €100. And clients can withdraw that when they complete his/her quote. I find that people are successful here.

They will withhold your funds and take weeks to release it, I still have not had my funds released even though all is fine with verifications etc. only email correspondence. And they will not tell you a reason…. Just stating ” in review by senior team”. how long???? We will tell you! Could even take months, so you’re money will be stuck for as long as they wish to hold it.
Take my advice and steer clear of this company.

Well it’s good to know the stock management system is easy to use. I love the way the graphical user interface is laid out in the sence that most if not all the functions are easy to find. Very good for playing with your disposable income. I think I would personally recommend the system software to a friend of mine to use for his own personal use. Not bad especially when someone at the bottom needs to build a protfiolio for his or herself. The menu’s and buttons are reasonably easy to use. I’m no rocket scientist but i’m sure most 16 year olds budding to do something like this would enjoy the structure and way that the program is laid out. Good for stats and staticiations aswell. Overall; Very good. Might need to work on user exprience aspects such as changing the colour of graphs, menus and tables. Above all; A very good piece of software I have enjoyed using for my own personal use and will continue to do so hopefully in future. A++ 🙂

It has been 22 days now that I am waiting for my withdrawal from Fxoro to be deposited to my NEM wallet. Operation ID: af760425-c4e4-404f-abde-80303344f739

All I got for numerous message to the support was promises “be assured that eventually your withdrawal will be processed. ” Time is ticking – no results, my coins are frozen on the website, the price fluctuates every day, and Fxoro feeds me with promises… Stay away from this exchange, or you will be undergoing big stress out of nothing.

No customer orientation, making a claim to helpdesk is talking to a wall. Help Desk don´t understand that human beings can make mistakes in some parametrization. I believed in the vision of this company. But I see that any customer is the same. There is no differentiation between high value customer and 40 MM customer.

I hope that in the future you can improve and deepen more in the claims of the customer especially low risk customer.

This place is a real joke when it comes to customer service and their policies. I’m literally livid every time I have to deal with them. Now I can’t withdraw my funds and I’m unable to get an answer why due to verification and CS problems. Completely ridiculous! I transferred funds here from another broker to purchase more types of currencies and now I’m out all my money without a major headache!!! The other reviews just spell it all. THEY SUCK!!!!

Be sure to get fully KYC verified before you deposit and then make a withdrawal. If you don’t, and if you start the process too late or once you’re ready to withdrawal, you will never get verified and they will just steal your money. Extremely bad toxic site that is mostly a scam.

Bad experience and money loss! My account has been hacked and all money were drained in thousands of automatic operations. Instead of help, they just blocked my account, then spend my time requesting for personal ID etc etc… and finally after some days they proudly told me that my account has been restored! Yes, without money.

In short, no automatic protection against potential hacks and their support is a waste of time!

I would like to say big thanks for the help from support of FXORO I had issues with verification of my payment card and respond for my email was there in less than 2 minutes. Thankfully everything was fine and fixed in couple of minutes. Thanks guys again!

There’s a bit of true to the rumours, to bypass withdraw limits just fill KYC or follow email instructions and you’ll be good. I had my account locked withdrawing just under $2k in btc, but after the KYC process I was allowed to deposit and withdraw normally

I had heard quite horrible comments about fxoro customer service until I had the opportunity to contact them over a temporary freeze on my account. I must admit I had a great experience sorting out my problem. Whoever handled my problem was super responsive and professional and within a day my problem was resolved. That was the exact opposite of what a lot of people seem to say about the exchange but now I have a different opinion.

I have requested money withdrawal. It has been authorized and processed, however after 11 days It is still not credited on my bank account. This company sucks and there is no chat support, you have only possibility to call them in Singapore. Be aware

Setting up the account was easy enough. I had specific company investments which I wanted but was amazed to find that if you want to invest in one particular company and buy and sell in it on a regular basis you can’t. Also there is a lag between live prices and what they allow you to trade so sometimes you are shown greyed out and miss the sweet spot. Their response whilst polite is dismissive and tough, you invest by our rules and our guidance so in essence a large proportion of investors will lose money using this platform. Avoid….

Scam scam scam . If you got yourself involved in a cryptocurrency scam like this, you are not alone. I was a victim of a bitcoin exchange scam that cost me all my bitcoins. I was really devastated until I came across a blog that suggested fightingscams at aol dot com an expert that specializes in recovering of fradulent stolen asset which I did contact. To my surprice they recovered all my stolen bitcoins.

Possibly the most questionable cryptocurrency app ever created. Literally every single time the market peaks, I have had issues withdraw some of my funds!! But there’s never been an issue when the market is at its lowest. This is the most corrupt app and you can never talk to a human being via customer support. WHY IS THIS NOT REGULATED???

I lost my phone. I can’t get 2FA to access my account. I have contacted this exchange ny times but no support. Continuously but the answer I have to provide hash from another exchange into this one I only use it and myetherwallet. However, I lost MEW as well. I can’t get in there to get the hash as they claim. They know for sure I am the account holder based on the documents I submit, based on the phone number I registered with them, the email I registered with, the date I created it. account… I gave them all. But they still don’t support me.