GDAX

Had an issue with missing funds while trading online. Found customer support number after 25 minutes online and called. Waited on the phone for hour and fifteen minutes. To explain what happen. Customer support emails me a reference case number and says they will be contacting me. That was on 1/18/2108 they emailed to help me 4/17/2018 three months later and still could not refund. We were trying to narrow the problem to the exact moment of the issue then they send an email that they are no longer monitoring my case. WTH!!! Start all over again….

Worst Service I’ve ever experienced in my life!!
Unreliable service. Made a transfer to the LTC Address GDAX Provided and NEVER Received it.
Opened a Case and it’s been 3 months without a proper response nor solution … telling me that the address does not belong to them!! lol

I should have read here before using it…

Please read the other comments as they summarise probably better but basically:
– The service is there (hence the stars)
– But they’re completely overwhelmed atm
(which I understand but still makes the service tedious until that changes)
– And the support is inexistent
(just try to send a message to their Twitter accounts as a test)
– Of course: don’t get in trouble with transfers because the money will be lost (I’m still waiting to understand where’s my money as I didn’t make any of the mistakes that they point out in the FAQ)

EDIT:
My money arrived after 8 hours (not sure whose fault is that but the “ETH transaction hash” was not visible so I guess that the transaction hadn’t taken place?). Not sure what to think: I just say the facts

I have e-mailed and called about every other day. I have the name of their specialist, and still can not get an answer from her. I wired funds following their wiring instructions on 12/4. My bank shows that the funds were received on 12/6. I have spent over ten hours on the phone over five times now, trying to talk to someone. My funds have not shown up yet in either Coinbase.com or GDAX.com’s accounts. To say that they care for their customers is a total joke. Upon having one of their customer reps. on the phone (after waiting on hold for over an hour) all I got was being dropped in the middle of a their discussion with me. They say that they do not have the ability to call out, therefore, when dropped, one must start over waiting another hour on hold before one of their customer reps. will answer. Then again, being dropped. I want my funds back, but I doubt if I ever see any of the funds. A complete rip off. It is not 12/20 and still no response from them!

Wrote a similar review for Coinbase, cause use them side by side.
Thought I was being clever to try to avoid Coinbase fees, so went to GDAX. Could not be more wrong – instead of fees got very costly SEPA transfer delays, which resulted in potential 40% gain in bitcoin value not happening, as money were in transfer for 2 weeks… Only to be returned to my bank account with no explanation.
Customer support is also great – not responding for more than a week already.
Especially great if you are UK-based, so Euro is not your main currency.

Well, at least I got my money back, so it is not really a scam, just a disfunctional service. Lowest Bitcoin fees on the market? Well, I paid my price for that dearly.

Absolutely awful service!

Impossible to register, they never reply to emails.

Holding my LTC and there is nothing I can do untill im registered which is impossible and their system is apparently always busy

Avoid and look for another platform

I’ve had a very positive experience with GDAX (and by extension, Coinbase). You get favourable rates with reasonable fees (compared to other sites that I have experienced). The trading platform itself is a good compromise between simplicity and functionality.

Look, trading is inherently risky. Another reviewer complained that limit buys aren’t guaranteed and that you have to pay a fee to make straight market buys. Yeah, this is how trading works mate.

Limit buy/sells have no fees. You can trade to your heart’s content without paying a single fee beyond the initial fund deposit fees. However, you are playing the market. You have to hope it swings towards your limit in order for it to get filled. If you want a guaranteed market fill then you pay the fee (2%) to get it instantly.

The tools on GDAX are a decent bridge between the more complex trading platforms and a basic BTC/ETH/Litecoin purchase platform such as Coinbase.

That means they are missing some of the features that more advanced traders might want. That’s OK. I understood the interface easily. Other platforms I couldn’t fathom what on earth was going on there was so many buttons, widgets, dialogs.

Other complain about the red tape. There were deposit fees that were not insignificant, but I found them to be a lot lower than other sites. Coinbase (the simpler shopfront to GDAX) does take time to set up a bank transfer and it is a bit disconcerting for a UK user like myself as you have to send money abroad. But that’s all part and parcel of a complex financial machine that you are trying to plug into. People who expect instant plug and play without buy limits and instant link up with their bank accounts are frankly naive.

I have had no problems considering the only time I’ve paid anything is when depositing funds from a debit/credit card. Trading normal shares is just as expensive an endeavour, if not more so.

Hi,
I was quite satisfied with GDAX until first problems occurs. I have deposited higher dozens of litecoins and the transaction was successfully delivered and confirmed using the litecoin blockchain, now it is labeled as “complete” in GDAX interface, but the litecoins haven´t been credited to my account so far. Their support doesn´t react, totally silent. Maybe they are overloaded, but I do not want to wait months until I meet my money again. I have missed lot of opportunities so far because this issue. If anybody from GDAX is reading this, my ticket number (case id) is: 1786496
It´s quite long time, I deposited the litecoins on 22 June so now (2017-07-08) it´s more then 2 weeks. Just for curious people, here is the litecoin transaction id (2e538ea03af68d312f1b92f2bfe8fd5af012370c31e5c4357efb1c6e2d0b3061).

PS: If the GDAX will solve this quickly I´ll update this review to better rating.
——- EDITED ——
I want to apologise to GDAX, I have found my litecoins on Coinbase account. It was mistake of GDAX, because they should transfer it automaticly from Coinbase to GDAX and they didn´t do that as usualy. So it made me confused. I am changing rating from 1 to 4 stars, because their support is terribly slow.

GDAX has gotten worse and worse the more money it has raised (I presume because their customer base has grown even quicker but yet not an excuse for the poor/non-existent customer support)…it is shocking now…Support takes more than 5-6 days to respond and it is often with generic responses rather than actually looking at the issue. For example, they failed to process one of my withdrawals and marked it wrongly as complete. I wrote to them 3 days ago and I have received no response to my ticket yet ( case ID: 1862982)

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I lost a lot of money because of this piece of crap exchange. They have no tools and only two indicators. How the frick are you supposed to trade like that???
They advertise zero fee’s but when the price is dropping or going up, forget it. You have to place a market order or you will never have your order filled so you lose out.

Constant Problems. There is always something bad going on with them. No service, no support, ID verification issues, wire transfer delays, missing money, pending transaction, BTC, ETH, LTC confirmations issues.
Why would you deal with a company like that.
Report to authorities and shut them down. Pure nightmare.

Absolutely the worst customer service ever, i would not even say they have any customer service, impossible to talk to anyone,, they have a bot called ADA what a joke useless… the website crashes all the time, and they were on the news the other day asking Wall street to take them seriously.

The customer service is the best I have ever received; and I used to work in several different customer service roles for many years so my standards are very high. The agent I spoke with yesterday went out of her way to find me a working example of the message authentication Hash function I needed to interface with the API. Without the exact method of generating the correct message digest I would have had a long and arduous struggle to figure out the correct method. If i could give them 10/10 I would.

I don’t recommend to this exchange anymore. I lost whole more than two years credential as the name of KYC and Verification.Every year they change the policy and it’s not guaranteed to when restricted to access your account. I suggest for better exchange like Coinbase or Binance, it just has started to buy crypto with card and very very reliable and big exchange.

GDAX is one of my most used exchanges, it has 4 base cryptocurrencies and from them there are many other cryptocurrencies to invest and get the highest return, it has real time graphics that facilitate the analysis, the web is very easy to use, it is registered in FinCEN and keeps 98% of the funds offline.

Gdax seems to put forth substantial effort to ensure their platform is private and secure. They provide TOTP for multi-factor authentication, which is far more secure than SMS.

They provide access to many crypto-currencies, and the fees are very reasonable (frequently as low as 0.1%).

I wish GDAX would provide secondary currency support, particularly in charts. Users wanting to evaluate trade ideas, currency movement, etc. in terms of US dollar, for example, are on their own to do the necessary calculations.

Additionally, customers needing to convert crypto-currencies to fiat (i.e., USD) need to transfer them to another exchange. This transfer involves additional fees.

Finally, some may not like that they do not offer mobile device applications such as an iPhone app. I personally find this attractive, because it helps them maintain very high security.

Worst customer service ever. Have been trying for weeks to setup an account and have not had any luck.. The system doesn’t like the address that i am providing however it is the same address that i used for coinbase and it worked. No one has contacted me i just get blanket emails that are f no help. I have a lot of money to invest and they just dont care.

Scammers.

My first purchase was duplicated, so instead of investing 1000€ I had 2000€.

Then they sold automatically my ETHs when arrived to 700€… Surprise! I tried to buy back, but then said I have no EURs…

When I complained they blocked my account, and after several weeks, they reactivated it and magically is working now. Of course, ETH raised and I lost most of my money…

A completely scam. BTW they are the same as Coinbase.

On two different occasions I have tried to make a withdrawal and both times it did NOT work

I went to my email to confirm withdrawal when I did I got a message saying to whitelist address when I did that my account was BLOCKED for 24 hours for Security reasons, I needed to make this withdrawal today because I was getting a $500 Bonus today ONLY to transfer those coins.So I am not a happy camper tomorrow is NO Good.
When I first logged into my back office I was looking for the Bitcoin deposit address while staring me in the face is a sign (Create Your Wallet Now) which I did to find out it has nothing to do with gdax..The reason I know that now is I transferred my Btc there first then had to start again to send it to Gdax
Then you say you have affiliate deal to find out it is not available at the moment.
All of this since I joined only recently…

I specifically decided to express my satisfaction with your service. I recently used it for the first time, I was pleased with the result. My ETH entered my wallet relatively quickly. This was my first experience, perhaps I will leave another review after some time.

A terrible recent customer service experiance I have gone from assuming I can trust this company to being concerned over there business choises and having money taken through the account verification however small and not returned in full concidering what they charge in general fees is just like stealing it.

Disappointing to say the least, I would not use GDAX again. It’s so difficult to withdraw your money. I still haven’t managed it. So disappointed with them. I have tried to speak to someone on the telephone but my e mail requests have been ignored. So frustrated with this company.

Very bad company i couldn’t withdraw my funds and my account was blocked, this guys have taken $46000 from me I have been wondering how to go about getting back my lost funds but my efforts has rather been abortive. I came in contact with www. malaikarecovery. com team, they extracted my funds in fractions and made my recoup happen in a less than a week. If you have been through the same situation and know you got scammed as well contact them via admin

Hello,
I am very thankfull from gdax. My phone was blocked and my phone number also. And they help me to get back my account. But they do everything to prove that account is mine. So i recommended to others this company.

Sorry for my bad english.

Best regards Valon Ameti

I finally got my money back from this broker after reading reviews about CAPITALFUNDSRECOVERY @ cyberservices . com and sending them an email. I had won some money after making deposits and trading here but when i requested withdrawal , the stories started and i was asked to pay tax to get it but after paying the tax i still did not get. Learn from my experience

I had an issue with my 2FA and even though it has taken months to get sorted, i engage the team today and everything was sorted in less than 1hr.
Thanks a lot for your prompt feedback and action. Your customer service is on another level. Keep up the good work.

What I like the most maybe actually not a good thing… What I like the most is that I can just leave the application open in my browser, and continue trading without logging in again. Logging in is more and more a time-consuming factor with most platforms. I understand the reason, but seriously, it saves a lot of time if you can just leave the browser open.

What I do not like much is the fact that the trading view tools are limited. Also, the layout is not optimal, you need to scroll down to your orders. One more thing that is not optimal is the fact that most (s**t-?) coins have severely low volume. I actually made money because the volume was so low, it caused extreme spikes (wigs) that I could use.

They did not block the hacker who stole DCN from Cryptopia, so DCN suffered greatly. They charge huge withdrawal fees. Gdax will delist coins without emails or proper notification. I stay because to withdraw my main coin would cost too much.

I hope they get better.

So this actually happend to me last year, I made a XRP transaction to this exchange but missed one number on the Destination Tag so the transaction never completed. Very afraid the funds where lost I contact the support explaning the situation and after a week I was got able to get the funds back.

Thanks for the help, great support.

absolutely must be avoided. A friend of mine is trying to withdraw 2btc but they always have an apology despite having sent his passport, photos of identification documents, photos of his bank statement, photos of his face with the gdax emails and many other documents. They are thieves!!!!!

Your withdrawal policies continue to become worse for small traders such as myself, I have kept up with all my 2 FA and now have to submit to your whitelist bullsh*t that doesn’t even send timely verification emails and I have bills to pay. My account may not mean that much to you, but it is currently my main trading account and I will actively seek an exchange with better customer service policies to do more of my trading on. I don’t have the luxury of jumping thru every new hoop you throw up for small traders.

Their platform seems very nice. But, their support is very bad. I just lost my account, because I could not “authenticate” with google authenticator. They need to switch to a different 2 factor authentication, like sms. Much more efficient, and less errors by the consumer. I had a bad experience with their support.

1. it is not scam, trading with it a few months and always withdraw without problems.once i could not withdraw but this is because i forgot that i created whitelisted addresses list and tried to withdraw to another..
2. yes it has technical problems, the one that i hate the most is that sometimes i just cannot sell some token by market, click sell by market and it shows order expired and nothing happens… it may take a few hours.. and then it start working.. but you may be in loss(or in more profit) since you could not sell when you wanted to.
3. it has one of the best websocket api on market!

I lost my 2FA, they were in contact quite fast and helped to return it. But it’s was not as quick as declared. But still not bad.

Also, never call anyone who say they are Gdax support, by phone. It’s fraud and way to get money.

I recently reported a bug in regards to the trading pair OPT/BTC. The pair currently has insufficient decimal places on the trading engine.

At current limits of 6 decimal places, trading is stifled and Gdax is losing out on potential trading fees that can be accrued.

With 7 to 8 decimal places such as with DOGE/BTC, more frequent trading can resume as ask/bid prices will be closer together.

The community wants to trade the token but not when there is a 33% swing between buy and sell price. This is an extremely simple fix which will lead to more revenue for Gdax and an increase in trading activity on this specific trading pair.

Gdax is open to amending this issue. Support escalated the issue to the engineering department. I will update my review accordingly.

The support is terribly bad. If you have a problem and you turn to the supprt, then you will not hear for a long time. After weeks comes a letter in which they apologize that it took so long, but there is no solution. I have the impression that completely uncompetent people work in support! I got a Svhreiben five times in which I was told that the Compliant officer would take care of the problem. Of course, that did not happen. In one case, my account was suspended and the support did not respond at all to my urgent request. I had to send a paper letter to Hong Kong for someone to contact me! Everything is justified with security. But for that Gdax becomes all the more unreliable. It may happen to you at any time that you close your account for security reasons. If you then have access again, you can not deduct the assets, because this is not possible for technical reasons. I think they just want to rip my assets.

OK, my theory is that anyone talking bad about Gdax probably opened an account there just to Shill for another exchange via the Gdax Trollbox. Every single issue I have I get a same day response. The only issue I had was with foul-mouthed moderators who banned me for 9 months. When I alerted Gdax , and sent them screenshots of the foul mouth and antagonistic dares they made, saying Gdax doesn’t care….they jumped on it, fixed my account, and rectified the Moderators that were there. Their fees are often undetectable, which is good…that means low. I have accounts at two other exchanges, but just for the reason of not putting it all in one basket in case some unknown blindside hack happens, as it could anywhere. If not, I’d be all in as far as funds go, with Gdax . Kudos for a job well done, guys! Special thanks to Nick and Paola!!

Bad company!!! lost a couple of hundred thousand to this miserable exchange. They also have the worst customer service you can ever find out there. After weeks of waiting on their response, I decided to search privately for other means of getting my bitcoins back on google and stumbled upon an expert on fightingscams at aol dot com. He assisted me in getting all my coins back.

absolutely stunning incredible opportunity to provide valuable trading with crypto assets, such as LINK and others. It gives you an opportunity to be independent and profitable in trading.
Having a lot of possibilities for investment too, it is one of the most powerful tools and platforms in the industry.

Other broker website call their customers to ask if a deposit is financially responsible, or if someone understands the stop losses for example. GDAX does not do anything because they make money on this, helping customers would mean they would earn less money.

i.m from Mongolia. I have been using this app and also referred lot of people through my referral link, this app is the best so far among all the app I have been using, though few days a go something went wrong without knowing it was a problem for all android user, thanks to the developer it was sorted out, everything…