If you log in to HitBTC, you will see that the exchange markets itself as “the most advanced Bitcoin exchange out there”. Even though it appears as new to many people, HitBTC dates back to 2013 and has all the markets you need to trade currencies such as Bitcoin, Ethereum, Dogecoin, Litecoin, Monero and USDT.
HIT solution Ltd. is the company behind this exchange, based in Hong Kong. The team comprises of expert traders, finance professionals and software developers leading to an advanced platform that meets everyone’s needs.
HitBTC offers its users a variety of advantages including a high liquidity and cutting-edge technology. Here you can also find lower fees and strong security measures, no limits on withdrawals and deposits and over 150 tools and instruments you can choose from.
Additionally, the platform does not require registration and will provide you with quick access to trading. HitBTC offers unlimited top-ups for your balance. The platform has high liquidity, and the most advanced REST API and FIX API.
This exchange will give you all of the information you need before you start trading. Those who have more experience will appreciate the charts and graphs the exchange has to offer. Beginners, who are still unsure how to trade, can look up the information and learn more about crypto trading on the exchange’s blog which includes many tips for beginners.
Registering an account here is simple. All you have to do is click the ‘’Register’’ button on the upper-right corner of the website. Users will have to provide an email address so you can log in after you receive the HitBTC message that confirms your account.
HitBTC charges fees by using the maker-taker model in order to maximize liquidity while still managing to keep the spread of the markets narrow.
SteffanLosse - July 5, 2018 @ 16:42
The Service is very fast and very friendly but i couldnt get the information i needed.That is maybe not their fault but still waiting for the listing of XMV after rhey announced they will support the fork.
Stefan Losse - October 2, 2018 @ 21:59
The Service is very fast and very friendly but i couldnt get the information i needed.That is maybe not their fault but still waiting for the listing of XMV after rhey announced they will support the fork.
melee - October 8, 2018 @ 20:13
Very impressed with speed of response, Great improvement from last year, well done
gold today - October 8, 2018 @ 20:15
Excellent attention, very satisfied, I am very grateful for the response and the support that I received from the whole assistance group. Very good security protocol to corroborate that one is the owner of the account .. excellent thanks for everything
Excellent attention, very satisfied, I am very grateful for the response and the support that I received from the whole assistance group. Very good security protocol to corroborate that one is the owner of the account .. excellent thanks for everythi
Asim omer - October 15, 2018 @ 22:53
Represantatives are really very interested with my such a small problem , they solved it , I feel Grateful
Proud Bangladeshi - October 15, 2018 @ 22:54
Very bad exchange site never try…they have limit to buy and sell but other exchange very low limit…
Sandra Thomas - October 19, 2018 @ 12:19
It was extremely tough to get verified, support is fantastic. Yet the interface, costs and withdrawal time is very suitable. that’s the reason I remain with them
Ashley - October 19, 2018 @ 12:20
A few weeks ago I just started. I pretty much made some loan on HitBTC & following year will certainly be even better. Absolutely to be completely honest I recommend this exchange .
I sustain the team behind this project, they are still developing and you will certainly be satisfied with this digital money exchange.
Dasbboard is extremely individual friendly.
A few weeks ago I just started. I pretty much made some loan on HitBTC & following year will certainly be even better. Absolutely to be completely honest I recommend this exchange .
I sustain the team behind this project, they are still developin
Cherita Biji - October 22, 2018 @ 19:51
simple software and easy to use,but delist coins without notice or warning.
TheRouge - October 22, 2018 @ 19:52
Good simple layout of trading pages. Very good API and Websock for automated trading.
Support that responds to polite requests and usually in a couple of days.
Well moderated trollbox.
Good high security for you account. Those who complain about slow responses are generally way too impatient or do not read and follow the instructions given.
The only drawback is the high number of coins/tokens seem to cause technical maintenance issues quite often and they seem to take a long time.
Keep an eye on the system health for your coin before you deposit or withdraw.
** HitBTC support does actively request by email for a Trustpilot review after closing a support ticket.
Good simple layout of trading pages. Very good API and Websock for automated trading.
Support that responds to polite requests and usually in a couple of days.
Well moderated trollbox.
Good high security for you account. Those who complain about slow
LamNugyen - November 13, 2018 @ 21:00
My phone wa broken and I lost my 2FA to access my account. Then the support team has guided me with all their heart. I really appreciate about this.
Matthew Martin - November 13, 2018 @ 21:02
I changed phones from my old trusted Note 3 to the more ad advanced S9plus but in doing so my Google authenticator no longer worked even though I used everything I had been given to try. After going through the revalidation and KYC process As painful as it was I am again able to access my account. I believe it would be extremely difficult for an unknown person or entity to access it seriptitiously
I changed phones from my old trusted Note 3 to the more ad advanced S9plus but in doing so my Google authenticator no longer worked even though I used everything I had been given to try. After going through the revalidation and KYC process As painful
Wagas - November 24, 2018 @ 14:39
Unhelpful with removing 2FA. Sent picture of me with message and ID, and they are still insisting on providing hashes as every transaction has exchange name with it. Keep my money if you want to play that game. ROBBERS!!!
Molo - November 24, 2018 @ 16:39
you keep money back until it’s worth nothing !!! your withdrawal fees are so overpriced !!!! arent you ashamed?
Sadlak - November 29, 2018 @ 17:43
Don’t put money on this exchange. If you put money here, you will lose it. Hong Kong police are looking in to them right now for exactly that. I’ve lost over $2000 because they refuse to let me in my account with every bit of information you could possibly provide and sent from the email I used to sign up. These people will end up in prison when this is all said and done because there are several thousand people who have filed complaints with the Hong Kong police.
Don’t put money on this exchange. If you put money here, you will lose it. Hong Kong police are looking in to them right now for exactly that. I’ve lost over $2000 because they refuse to let me in my account with every bit of information
Roy-Andika - December 6, 2018 @ 09:35
Full STAR i give for team support Hitbtc and Exchange Hitbtc..on here Exchange i can more profit from trading cryptocurrency ..good luck team Hitbtc Exchange i love you all..good job ☺️
Gary Thoscsik - December 6, 2018 @ 15:34
Trades are executed in a timely manner and their fees are very reasonable. Their support team responds quickly to requests and even though the problems I encountered were a result of my mistakes they recovered my deposits.
AshBash - December 23, 2018 @ 08:32
Not in full control of assets when sudden changes happen.
Omid_Hejazi - December 23, 2018 @ 23:31
Great and easy place to trade but the biggest issue is that they have disabled the stop loss on cryptos! So not really a trade platform, you wake up and you get the shock of your life in a deep sea of Red!
Ronald Victor - December 26, 2018 @ 16:17
not good for crypto i have no real control over sl or tp
Simon_Kelly - December 26, 2018 @ 23:17
Easy to use, communication could better, spreads can be a bit high, but excellent platform otherwise.
Martyn - January 9, 2019 @ 10:39
I had trades open which were in loss so I tried to deposit additional funds to cover my trades and move SL and let them run longer but when I tried to add funds the funding page would not open. I kept trying for about 15 minutes and kept getting the same error message. I spoke to them on live chat and they said re-log in or refresh which I did 5 times but still nothing. Finally when my trades hit SL, it suddenly let me add my funds (which I did not do then as my trades were closed)
When I contact them they say they have no record of my deposit which of course they would not have as their system was down. They also fail to mention that their live chat rep told me their funding system was down at the time and they are now denying this.
I am still in conversation with them and will escalate this to traders court if they do not start telling the truth…will update in coming days
I had trades open which were in loss so I tried to deposit additional funds to cover my trades and move SL and let them run longer but when I tried to add funds the funding page would not open. I kept trying for about 15 minutes and kept getting the
Iqbal - January 9, 2019 @ 18:41
My user name is Madboy194 i started trading with them on $20 bonus and a worked really hard for an year after an year i submitted my documents for verification and those were accepted i changed my address by sending a proof of my id and it was accepted then when i request for withdrawal my account reached $200 + at that time they denied by saying you have to complete 10 lots when i chat with them i said i have completed 360 lots and they said it was a mistake we are sorry i again request for withdrawal and they reject by saying my documents were not accepted even they were asking me for a deposit to fully verify that means my documents were accepted but at the time of withdrawal request they started this lame excuse they requested for a passport i sent them they again rejects and asked for verified documents i sent them again my verified documents and they again rejects by saying our risk department didnot accept I want to tell you never trade with this scam broker its only wastage of time and they will never pay you your profit
My user name is Madboy194 i started trading with them on $20 bonus and a worked really hard for an year after an year i submitted my documents for verification and those were accepted i changed my address by sending a proof of my id and it was accep
Chandra-Peres - January 16, 2019 @ 15:34
I want give 10 star but here only can give 5 star. I really love with all they are service always fast.
Imperija - January 16, 2019 @ 21:33
I Express my gratitude to the support service of hitbtc! Lost phone, and with it 2fa authentication and lost access. With me very efficiently worked, and after some time helped to resolve my issue, and my money is not lost! Thank you for your loyalty!
I Express my gratitude to the support service of hitbtc! Lost phone, and with it 2fa authentication and lost access. With me very efficiently worked, and after some time helped to resolve my issue, and my money is not lost! Thank you for your loyalty
Hasan - January 23, 2019 @ 13:09
Edit: Ohh the great hitbtc has suddenly the mercy to responde, although its not helpfull..Look you little…..I surely have contacted you for assistance, but I did not get any..The only reference was look at the help desk..And anyway I dont need excuses for not being able to withdraw..I need solutions!!! Also I forgot to mention that if you want to withdraw you need to whitelist your adresses and that also takes an additional time of 48hours.Dont tell me its for secrutity reasons. Why should a 3 times checked withdrawel need additional security..First of all everybody can secure themselves with 2FA security then there is another step to confirm the withdrawel via email link and 3. Is you need the password to log into your account..Its because of your internal liquidity issues checks and balances whatever not for security..so dont scam me about security reasons!!!
Edit: Ohh the great hitbtc has suddenly the mercy to responde, although its not helpfull..Look you little…..I surely have contacted you for assistance, but I did not get any..The only reference was look at the help desk..And anyway I dont need
Stew - January 23, 2019 @ 20:08
Lots of great tools, charts, etc. Was easy to open account, deposit ETH, make exchanges, and withdraw. One of only two exchanges I could find with Decent.bet (DBET), but the only one I would trust.
josef Baumgartner - February 1, 2019 @ 18:12
Good crypt trading platform!
Evgenij - February 12, 2019 @ 15:12
Thanks for quick response and clarification.
LemonJes - February 18, 2019 @ 11:28
Professional market, i like it!
JosephLK - February 18, 2019 @ 16:09
Jeff Bezos spoke about what makes Amazon such a successful company. He said “focus on the customer experience not your competitors”.
The customer experience is not great. It’s hard to process a transaction. It’s hard to easily make trades. It’s not impossible but it’s clunky and slow.
For example if I want to withdraw my coins I have to click “Deposit” from the top right menu to get there. How do I know to do this?
Get a newbie and ask them to use your product. They would absolutely struggle if they never used an exchange before. Plus your fees are ridiculous.
Jeff Bezos spoke about what makes Amazon such a successful company. He said “focus on the customer experience not your competitors”.
The customer experience is not great. It’s hard to process a transaction. It’s hard to easily
Claimy - February 24, 2019 @ 09:30
their draconian kyc/aml is one of the most abusive of the whole industry, there are plenty horror stories out there. AVOID.
Jeet Singh - February 24, 2019 @ 17:28
Awesome exchange with lot of good features included in the app.
I wanted this exchange to the top of the world exchange.
The security feature is awesome in the app because loging with two keys.
What a nice thing and first of its kind.
Thank you very much for such mechanism
Awesome exchange with lot of good features included in the app.
I wanted this exchange to the top of the world exchange.
The security feature is awesome in the app because loging with two keys.
What a nice thing and first of its kind.
Thank you very
Ramayswack - February 24, 2019 @ 21:29
The customer service is unparalleled! They were extremely patient with me when trying to prove that I was me, since I had deleted my Google Authenticator without saving my private keys to unlock my HitBTC’s 2FA lock.
AlexQA - March 8, 2019 @ 11:17
Very polite and attentive team. Support always responds on time.
I recommend this exchange to everyone!
Good!
I recommend this exchange to everyone.
The guys are real professionals!
cryptomonero - March 8, 2019 @ 15:18
I have been exchanging e-mails about KYC for over a month!
However it is still frozen! !
Do not be silly! !
Unfreeze my account! ! !
If the account freezing is not canceled, I will continue to write! ! ! ! !
If you can withdraw funds, delete the submitted personal information!
I have been exchanging e-mails about KYC for over a month!
However it is still frozen! !
Do not be silly! !
Unfreeze my account! ! !
If the account freezing is not canceled, I will continue to write! ! ! ! !
If you can withdraw funds, delete the subm
Ryan Laterza - March 18, 2019 @ 20:23
very thorough kyc/aml process… it does take a while but eventually after going through all the steps my account was unlocked
buylowsellhigh - March 19, 2019 @ 08:34
I have been with this exchange for 1.5 years and find its matching engine the best. Compared to Coinbase Pro, Poloniex, CEX.io and many others HitBTC allows the highest API rate at 100 per second. To process that many orders coming from hundreds or thousands of clients one needs a super fast matching engine. Deposits and withdrawals have also been fast and reliable for me. Customer support – decent, where response time could be shortened. The only reason for 4 stars – they switched to a tiered fee rates with less then 30 day warning. I had to trade with higher fees until boosted my volumes enough and moved to 0 bracket for market-makers (used to recieve 0.01% rebate before the switch). Also this move caused many smaller traders to quit, reducing the volumes in all pairs ((((
I have been with this exchange for 1.5 years and find its matching engine the best. Compared to Coinbase Pro, Poloniex, CEX.io and many others HitBTC allows the highest API rate at 100 per second. To process that many orders coming from hundreds or t
RobertLicker - March 19, 2019 @ 13:34
Quick , responsive and professional support. Unlock process is cumbersome, but this is money, so the attention to detail is appreciated
Tabak - March 19, 2019 @ 22:35
I did need the help of hitbtc service for several things and i have good experience with iT .
Good service
Quick in reaction
And problem solved
Friendly reactions
So keep on going like this , i am happy with the service , greet johann mulder
I did need the help of hitbtc service for several things and i have good experience with iT .
Good service
Quick in reaction
And problem solved
Friendly reactions
So keep on going like this , i am happy with the service , greet johann mulder
Gary Bauer - March 29, 2019 @ 09:30
Clean interface, feels very secure
Gokhan - March 29, 2019 @ 10:29
The relevance of the interest was nice.
Thank you
saneric - April 8, 2019 @ 19:19
great stock exchange , I’ve been working for two years . Recently blocked the conclusion , a wonderful support service has unlocked my account in less than a day !!!!! now , I passed all the checks , thank you !!! Thank you for your service , thank you for your support !
great stock exchange , I’ve been working for two years . Recently blocked the conclusion , a wonderful support service has unlocked my account in less than a day !!!!! now , I passed all the checks , thank you !!! Thank you for your service , t
Narayan - April 11, 2019 @ 18:58
Nice service hitbtc in helpline I’m happy
Ricky Domes - April 15, 2019 @ 13:51
I am a user of cryptocurrency and I used HitBTC exchange for trading and exchanging my bitcoins. Once I have a common issue in my account that it shows errors on it. Then I have tried to contact HitBTC official support, but no response from that side. Finally, I have a search third-party support from the Google then I have found many toll-free numbers on it. I have dialled many numbers but I have no satisfaction from by them. Finally, I got a toll-free number that is +1-860-266-2763. On this number, I get a unique help from the technicians. So really like the behaviour of them. I have saved this number on my phone directory. Thank you for their support.
I am a user of cryptocurrency and I used HitBTC exchange for trading and exchanging my bitcoins. Once I have a common issue in my account that it shows errors on it. Then I have tried to contact HitBTC official support, but no response from that side
roger alvarez - April 25, 2019 @ 21:13
I am very satisfied with the exchange and support services of HitBTC. I love the varied amount of currencies they have. Also, I never had deposit or withdrawal problems on this excellent platform. Long live HitBTC..!!
AI Miller - April 25, 2019 @ 21:14
They did not block the hacker who stole DCN from Cryptopia, so DCN suffered greatly. They charge huge withdrawal fees. HitBTC will delist coins without emails or proper notification. I stay because to withdraw my main coin would cost too much.
I hope they get better.
They did not block the hacker who stole DCN from Cryptopia, so DCN suffered greatly. They charge huge withdrawal fees. HitBTC will delist coins without emails or proper notification. I stay because to withdraw my main coin would cost too much.
I hop
Adrian Falsa - April 30, 2019 @ 15:41
keep do the good thing we will get all the good things too
Johnny - May 2, 2019 @ 20:04
My greetings to the support team hitbtc has long awaited me and I am waiting for your reply to me regarding the cancellation of 2FA and have not solved the problem so far .. I hope attention and quick reply .. and accept my greetings #410716 #421054
My greetings to the support team hitbtc has long awaited me and I am waiting for your reply to me regarding the cancellation of 2FA and have not solved the problem so far .. I hope attention and quick reply .. and accept my greetings #410716 #421054
Keshaya - May 2, 2019 @ 20:05
great experience, fast support
Santanella - May 10, 2019 @ 09:16
I must say that i am impressed with the HitBTC support team, i really appreciate how fast and efficient the team was at solving my issue
My phone was stolen and i couldnt find my backup code. After an acceptable identification process my 2FA was disable and i could access to my account and install the 2FA on my new phone
I hope HitBTC continue to provide this quality of service for its traders as in the past it was something not like as it is today
I will give voice to this occasion and try to spread the word
Thank you for your support
I must say that i am impressed with the HitBTC support team, i really appreciate how fast and efficient the team was at solving my issue
My phone was stolen and i couldnt find my backup code. After an acceptable identification process my 2FA was disa
Hussein - May 10, 2019 @ 12:17
When I joined hitbtc, I had high hopes in the exchange and becoming a market maker. However all my hopes and inspiration got faded away after my account got locked out suddenly and I had to provide tons of documents to Hitbtc to deactivate the 2fa. Till today, 2 weeks have passed and no response, not a single word from them informing me of the progress and I’m afraid my ticket is in the back burner for now. Very unprofessional.
When I joined hitbtc, I had high hopes in the exchange and becoming a market maker. However all my hopes and inspiration got faded away after my account got locked out suddenly and I had to provide tons of documents to Hitbtc to deactivate the 2fa. T
Makki - May 10, 2019 @ 22:14
Hey guys out there. If you are looking for a reputable exchange, check out hitbtc Cos they have proved so beyond reasonable doubt by their honesty, transparency, dedication and secured. Choose hitbtc and go to bed knowing fully well that your funds are well secured. Kudos to hitbtc team.
Hey guys out there. If you are looking for a reputable exchange, check out hitbtc Cos they have proved so beyond reasonable doubt by their honesty, transparency, dedication and secured. Choose hitbtc and go to bed knowing fully well that your funds a
Serhil - May 16, 2019 @ 09:05
I used to communicate with different technical support, they were all happy to help. But HITBTC most affectionate support to date.
They cared for me as a mother for their child. Thank you for being
John Piper - May 16, 2019 @ 11:06
I think HitBTC has the best security out there. Every aspect of the exchange has security features making it more difficult if people try to steal funds.
I was on the other end of this when I lost access to my 2FA codes and their questioning was rigorous before they agreed to re-set.
But the two go hand-in-hand and I now feel even more secure with HitBTC.
JohnP
I think HitBTC has the best security out there. Every aspect of the exchange has security features making it more difficult if people try to steal funds.
I was on the other end of this when I lost access to my 2FA codes and their questioning was rig
DineshPate - May 21, 2019 @ 09:13
It’s an excellent spread betting platform It has everything I need except sorting of which shares gone high and low jus today but that’s not major
terwayn - May 31, 2019 @ 17:38
I really would like to thank Kate for her patience in trying to get my account back online again. It took me sometime to get around and I begun to feel guilty for taking too long to get it right. But she was so patient and she encouraged me to stay on, saying that she really wanted to help. In the end, I got it right. Thanks so much Kate!
I really would like to thank Kate for her patience in trying to get my account back online again. It took me sometime to get around and I begun to feel guilty for taking too long to get it right. But she was so patient and she encouraged me to stay o
Teper - May 31, 2019 @ 19:40
Full professionalism took a while, but it is good 😉
pavlicevic - June 11, 2019 @ 10:54
very fast and friendly support. Thank you for solved my big problem with 2FA deactivaton 🙂
Raul-Betu - June 11, 2019 @ 10:55
Worst customer support you can possibly find on the planet. Over 3 months with issues still unresolved.
I have been asked to provide AML information despite never exceeding the threshold for withdrawals! My account had a limit of 300.000 EUR per transaction, 500.000 EUR per day and 1.000.000 EUR per month.
The process of AML was brutal, even though I have been transparent from the very beginning, providing all required information. So they kept asking for more and more personal details, the kind of data that is extremely private. The process went on for over 3 months and as soon as I mentioned legal action for taking so much of my personal data without providing any form of assurance regarding the use of it, the communication stopped altogether.
Worst customer support you can possibly find on the planet. Over 3 months with issues still unresolved.
I have been asked to provide AML information despite never exceeding the threshold for withdrawals! My account had a limit of 300.000 EUR per tra
zaliddebur - February 26, 2020 @ 09:26
Had a chance to check out their security recently when my 2FA needed removing from my account. Boy are they thorough. Makes me feel confident that they take security seriously after that adventure.
The only thing they could add is email notifications when you trade or make deposits/withdrawals. Add this and I’d rate it 5 star.
Had a chance to check out their security recently when my 2FA needed removing from my account. Boy are they thorough. Makes me feel confident that they take security seriously after that adventure.
The only thing they could add is email notifications
Dezy - February 26, 2020 @ 09:27
Definitely one of the better exchanges, but unfortunately they don’t operate in the US.
johnzaka - March 1, 2020 @ 14:16
I will recommend this trading platform! Amazing and effective service all year long. Trading fees are low and customer service responds timely. A lot of trading pairs available on the platform. Couldn’t ask for more.
toddy - March 1, 2020 @ 18:14
HitBTC is definitely a legitimate business and not a scam website, but the fee structure will catch beginners off guard, so this isn’t a good exchange for them. I’ll continue to use it, but only when I need to make trades over $2000 in size as most coins cost roughly $10-20 to withdraw *any* amount.
HitBTC is definitely a legitimate business and not a scam website, but the fee structure will catch beginners off guard, so this isn’t a good exchange for them. I’ll continue to use it, but only when I need to make trades over $2000 in si
sebastiangarcia - March 9, 2020 @ 15:01
Hi, well i has a lot of problems with my 2FA app, i lost yhe android when i keep all my accounts so i need to desactivate the option send a message to hitbtc, the process was dificultd but with theor help all works thanks team hitbtc for you really good team support
Hi, well i has a lot of problems with my 2FA app, i lost yhe android when i keep all my accounts so i need to desactivate the option send a message to hitbtc, the process was dificultd but with theor help all works thanks team hitbtc for you really g
rogeriogalvao - March 9, 2020 @ 15:01
Hello ! Despite the delay in solving my problem, I found very careful in confirming my data (which is very good) and I’m waiting for the solution, congratulations !!!
rasimguney - March 12, 2020 @ 16:06
I’ve been a hitbtc trader for a long time.
my application for KYC also needs to be approved.
tonyburtila - March 12, 2020 @ 18:06
I’ve traded for almost 3 years and I have some issues that haven’t been resolved and most have been resolved really professionally and fast, I guess it all depends on who’s going to help your tickets and I’m really happy that I can buy crypto and amazing projects like LifeToken from lifelabs.io xrp trx with btc and many more that all have amazing potential , definitely recommend them and look at the fee before if you’re comfortable with it, enjoy
I’ve traded for almost 3 years and I have some issues that haven’t been resolved and most have been resolved really professionally and fast, I guess it all depends on who’s going to help your tickets and I’m really happy that I can buy crypto
psndeals - March 17, 2020 @ 18:59
Bad exchange ( scam )
youssefibrahem - March 17, 2020 @ 20:00
SCAM SCAM SCAM !!!
please do not use this bad site.
my friend couldn’t withdraw his BTC amount they freeze his amount for nothing and asks for proofs and he sends all the history of trading, they are a bunch of thieves.
rating (-100)%
SCAM SCAM SCAM !!!
please do not use this bad site.
my friend couldn’t withdraw his BTC amount they freeze his amount for nothing and asks for proofs and he sends all the history of trading, they are a bunch of thieves.
rating (-100)%
mostafaabdelraouf - March 17, 2020 @ 20:01
They are preventing customers from taking their balance for months
the worst exchange ever
alexq71 - March 19, 2020 @ 12:46
Very polite and attentive team. Support always responds on time.
I recommend this exchange to everyone!
Good!
I recommend this exchange to everyone.
The guys are real professionals!
chandraperes - March 19, 2020 @ 16:47
I like to give 10 star but here only can give 5….always good service and fast support answer…
nnamdi - March 21, 2020 @ 10:24
I have been trading with this exchange for more than a year now. It has never disappointed me in anyway. So thumps up to your guys.
Concerning the app, it is great, very secured. I would have suggested, they also enable logging in to the app through email address and password but I don’t know if it will affect the app security.
All in all, the App is great.
I have been trading with this exchange for more than a year now. It has never disappointed me in anyway. So thumps up to your guys.
Concerning the app, it is great, very secured. I would have suggested, they also enable logging in to the app through
marco73 - March 21, 2020 @ 21:25
Totally unregulated, no one knows who is their ceo, no email, no phone, just a draconian helpdesk system that reroutes your messages to some incompetent and useless external company, withdrawals stuck for weeks, lost 6k because of them… i expect to see soon on their behalf some sort of exit scam, don’t store your funds there, beware!!
Totally unregulated, no one knows who is their ceo, no email, no phone, just a draconian helpdesk system that reroutes your messages to some incompetent and useless external company, withdrawals stuck for weeks, lost 6k because of them… i expec
sebastijanzebec - March 23, 2020 @ 14:35
Fast response
danielvillarreal - March 23, 2020 @ 14:36
Customer service engaged positively on my personal situation and issue, a lost 2FA authentication problem, one of the hardest and most difficult decision for a support team to take. It wasn’t lightning fast nor nor a careless process, on behalf of customer service they did a great job making me prove myself.
I’m deeply thankful for their time and patience, hitbtc is the way to go.
Customer service engaged positively on my personal situation and issue, a lost 2FA authentication problem, one of the hardest and most difficult decision for a support team to take. It wasn’t lightning fast nor nor a careless process, on behalf
frank090 - March 24, 2020 @ 10:39
absolutely must be avoided. A friend of mine is trying to withdraw 2btc but they always have an apology despite having sent his passport, photos of identification documents, photos of his bank statement, photos of his face with the hitbtc emails and many other documents. They are thieves!!!!!
absolutely must be avoided. A friend of mine is trying to withdraw 2btc but they always have an apology despite having sent his passport, photos of identification documents, photos of his bank statement, photos of his face with the hitbtc emails and
lasse76 - March 25, 2020 @ 19:40
Nice service, fast reply and excellent help.
Good overview portal.
matt92 - March 30, 2020 @ 06:55
Thanks hitbtc
It took time, but the account was released.
Please give other people urgent correspondence as
sandropires - March 30, 2020 @ 06:56
I like everything EXCEPT the minimum money to trade, I have like 6 dollars times a lot of different cryptos and can’t trade them due to the dividible by 10 rule. That forces us to loose money
moeidesfahani - April 2, 2020 @ 18:45
hitbtc is best exchang
mav - April 2, 2020 @ 22:45
Withdrawals of coins take a little bit of time to process. Maybe they go through a manual review first?
In the SENT exchange most of the activity in the bids and offers are obviously bots. Looks like it’s exchange bots. As amounts and bid/sale price changes are numerical going up and down and its obvious it’s not humans.
Actual date/time stamps of transactions in SENT look fake as they occur at price points in between the bid/ask spread. This happens constantly.
Overall, in the SENT market it looks like most of the volume is fake.
Other than that hitbtc looks like it could be a good exchange. I didn’t review any other coin activity in hitbtc.
Withdrawals of coins take a little bit of time to process. Maybe they go through a manual review first?
In the SENT exchange most of the activity in the bids and offers are obviously bots. Looks like it’s exchange bots. As amounts and bid/sale
jamesschneider - April 3, 2020 @ 14:13
HitBTC, is locking users out of their accounts. They take you ID and only information you would have like recent transaction hashes. They have locked many users out of their accounts. They keep your money then sell your ID information on the web.
HitBTC responds to these negative reviews, but they still do not let you back into your account. They lock you out of your account and keep the money then sell your ID information on the web
HitBTC, is locking users out of their accounts. They take you ID and only information you would have like recent transaction hashes. They have locked many users out of their accounts. They keep your money then sell your ID information on the web.
Hit
alex75 - April 4, 2020 @ 09:14
There was issue with transfer between trading and main wallets, but support response vrry quick and thay fix it in 10 minutes.
iliya32 - April 6, 2020 @ 18:56
i work with hitbtc evryday and i like the inviroment albiet there is some problem sometimes and some complaine a bout diffrent isuue.
what is your exprience ….?
papitube - April 6, 2020 @ 18:56
I was asking to reset 2FA and responded to their form letter twice.
Form letter are still coming but no respond and waiting one week now.
With most of the other exchanges it was setttled at the most 2 days.
tubethru - April 8, 2020 @ 11:01
I cant log in and i get the same standered answer which dose not apply to my situation. I have complied with id’s and photo requests but i cant supply transaction addresses without accessing my account; I’ve pointed this out and i just get a response to say send transaction addresses
I cant log in and i get the same standered answer which dose not apply to my situation. I have complied with id’s and photo requests but i cant supply transaction addresses without accessing my account; I’ve pointed this out and i just ge
gideonchang - April 8, 2020 @ 17:00
I had a 2FA issue which i reported under ticket 325697. It took about 2 weeks to resolve which in my opinion is too long. However, I was happy with the fact that HitBTC dealt with my issue when I brought it up on Reditt and Hitbtc telegram chat and kept in touch with me throughout the process.
I have been using hitBTC since 2017 and never had problems until this 2fa issue came up and to be honest it was unsettling reading all the negative stuff on reddit, but based on my experience with hitBTC I decided to go with my gut and trust you guys and Im glad that I did.
I had a 2FA issue which i reported under ticket 325697. It took about 2 weeks to resolve which in my opinion is too long. However, I was happy with the fact that HitBTC dealt with my issue when I brought it up on Reditt and Hitbtc telegram chat and k
shitbtc - April 9, 2020 @ 20:57
Worst exchange ever! No support, always unable to withdraw/deposit when price pumps couse “wallet maintenance” AKA price manipulation/insider trading being done by sHitbtc.
moshecohen - April 9, 2020 @ 22:59
bad exchange. support ignoring tikcets for 3 weeks!
bensheffield - April 14, 2020 @ 18:03
Coins still not available in trading account following transfer and not response to my request to correct this – only this “please rate us” email.
stommybugsy3 - April 16, 2020 @ 11:49
They solved my problem within a few days and it was due to a mistake I made. I am satisfied with the service they offered to me.
customer133 - April 19, 2020 @ 12:35
bets support
hisham - April 19, 2020 @ 18:34
i love it too much
sterlinmejiamota - April 21, 2020 @ 15:18
fast, reliable and the best. thanks HITBTC support
cycosam - April 21, 2020 @ 17:17
I cant even remember the date of the XMV airdrop, you said you supported it…..W.T.F! What the FUD!!! Hundreds of queeries and you say nuthin!!! NUTHIN!! JUST NUTHIN!!
brooksmorrow - April 28, 2020 @ 19:17
My experience was good until my phone crashed and my 2FA code I wrote down and triple checked to get back into my account didn’t work. I submitted a ticket to shut off the 2FA that never got resolved and then submitted another ticket for the same thing. After 8 e-mails and sending the support team more of my personal info than I’ve ever sent to anyone combined, her I sit, still not able to get into my account. I don’t know what else I could provide, maybe fingerprints and my birth certificate. They say it’s very risky shutting off the 2FA and they want to confirm your identity which is great to an extent but I’ve sent more than enough info to prove it’s my account. Anyway, it’s probably more risky to submit all your personal info including pictures of yourself and D.L. by e-mail to a support team that can only be e-mailed and that for all you know really could be anyone. Been e-mailed by multiple support members and they just keep asking for more info to confirm my identity. Beginning to wonder who I’m really talking to and even if it is legit I don’t feel very good about giving any of them my info anyway. How many people do you know and deal with that are trustworthy? Not very many. C’mon HitBTC, there are a few key pieces of info a person can give to prove they own the account and that’s where you should conclude it. Especially after the second ticket. Also, maybe offering some additional support by phone or chat would save a lot of time and headache.
My experience was good until my phone crashed and my 2FA code I wrote down and triple checked to get back into my account didn’t work. I submitted a ticket to shut off the 2FA that never got resolved and then submitted another ticket for the sa
marks - April 28, 2020 @ 19:19
I enjoy using it as an exchange to stay on top of crypto value, but when it comes to services and technical support, it sucks! Just like today, I’m trying to make a withdrawal and it won’t let me and due to my unsuccessful attempts, it’s suspended my activity for 2 days. I needed my funds today, but when it takes 48 hours for them to respond you’re essentially pissing in the wind…at least you would get results doing so. Hitbtc is only good for info, for everything else, go to another trading site.
I enjoy using it as an exchange to stay on top of crypto value, but when it comes to services and technical support, it sucks! Just like today, I’m trying to make a withdrawal and it won’t let me and due to my unsuccessful attempts, it
thaisonngole - April 29, 2020 @ 04:55
Although I do not know much English, the support team tried to help me complete my requirements.
I appreciate the team spirit of support. Very happy to be traded on Hitbtc
Thank you
kevinjulien - April 29, 2020 @ 11:56
Support replied within 24hrs. Email was straight to the point, however I don’t care about politeness. I want my coins when I go through the process of purchase or withdrawal whenever I intiate them. It’s day number 3 now and I’m still waiting for my coins. It’s only about _100 worth but if I had this problem with a Bitcoin I would have never used this exchange again. I feel like my coins are in prison and I’m not in control of their release.
Support replied within 24hrs. Email was straight to the point, however I don’t care about politeness. I want my coins when I go through the process of purchase or withdrawal whenever I intiate them. It’s day number 3 now and I’m sti
mikenike - May 1, 2020 @ 11:38
my account continues to have 2FA control, because it has not been removed
smithken - May 1, 2020 @ 15:39
I have to use HitBTC because it’s an important exchange for SMARTCASH. Firstly I don’t like it because it’s slow for me (I am from Hong Kong). However ETH and SMART withdraw is quite smooth for me. (within minute after email confirm)
Most people complain about account lock and withdraw. I also encounter this problem because they never well document this.
Once you add whitelisted withdraw address, you can not withdraw until 2 days later. The lock message is not mentioning whitelist. Takes me time to realize. And after that everything goes fine.
Until now I still not sure if I don’t add any whitelist address, does it mean I can withdraw to any address? (Maybe the team can help to explain)
I have to use HitBTC because it’s an important exchange for SMARTCASH. Firstly I don’t like it because it’s slow for me (I am from Hong Kong). However ETH and SMART withdraw is quite smooth for me. (within minute after email confirm
Juniperwheeler - October 18, 2020 @ 19:18
Great site for buying crypto for deposit into my cloud investment vault at Bitranium .co
I get 5% one-time and monthly returns on my $1600 deposit and I can with draw any time because it’s a decentralized AWS-backed cloud platform and they make use of smart contracts.
Great site for buying crypto for deposit into my cloud investment vault at Bitranium .co
I get 5% one-time and monthly returns on my $1600 deposit and I can with draw any time because it’s a decentralized AWS-backed cloud platform and they make
abdulaL - October 18, 2020 @ 19:20
I would advise to stay away. they would not allow your withdrawals.
StoleStole - October 18, 2020 @ 19:20
i have seen a number of Scam accusations for HitBTC too. It looks like they are the kind of exchanges that selectively scam people. I have been one of those lucky people who have used HitBTC without any issues but there are people who got ripped off by them.
i have seen a number of Scam accusations for HitBTC too. It looks like they are the kind of exchanges that selectively scam people. I have been one of those lucky people who have used HitBTC without any issues but there are people who got ripped off
Krsven - October 18, 2020 @ 19:21
the worst kind of scammers
Paten - October 18, 2020 @ 19:22
I Don’t care what anyone says, this is the best exchange on the market. period.
Jemhunter00 - November 20, 2020 @ 08:26
I relatively lost a huge amount of bitcoin to this exchange. The customer service is so so poor and they never respond to complaints. After waiting long enough to receive a response from them, I decided to search for some other means to recover my stolen bitcoins on google and stumbled upon an expert that assisted me in recovering all my coins. You may reach out to him on fighingscams at aol dot com. He is reliable and trusted.
I relatively lost a huge amount of bitcoin to this exchange. The customer service is so so poor and they never respond to complaints. After waiting long enough to receive a response from them, I decided to search for some other means to recover my st
Shannes - December 20, 2020 @ 08:03
Update to HitBTC’s reply:
Clearly this is some sort of automated response to try to pin the blame on me. I opened about 20 tickets because they stopped responding to prior tickets. Never once did they email me to ask about my ticket number. Not only are they incompetent, but apparently they are liars too.
UPDATE:
HitBTC has confirmed that they have stolen my money with this response on 12/23:
Dear User,
We regret to inform you that we do not provide our services to US citizens and customers whose primary country of residence is the US. This is due to the regulatory framework for digital asset trading in the US.
Deposits to your account are not operational. Withdrawals, if applicable, are operational within next 14 business days.
In case you would like to trade crypto with a trading services provider operating in your region, we suggest contacting one of the eligible operators, such as Coinbase (coinbase.com), Gemini (gemini.com), or CrossTower (crosstower.com).
HitBTC is not affiliated with any of the aforementioned companies and does not take any responsibility for the quality of the services received.
If you are not a US Citizen or resident and believe this to be an error, please click here for our Support Center.
Regards
HitBTC Team
HitBTC has the most incompetent group of customer service representatives that I’ve ever come across at any digital finance company. Back in November of 2020 I lost my authenticator token and could not log in, so customer service asked me for pictures of the front and back of my ID, a selfie next to the email from them, as well as two hashes of transactions that I completed. I provided all of this. Fast forward to late December, and THEY STILL HAVE NOT GRANTED ME ACCESS TO MY ACCOUNT. Imagine this happening to a bank account of yours. Imagine any other situation where customer service takes WEEKS to respond to your inquiries and keeps you from accessing your funds. It is completely unacceptable. At this point I am left to assume the worst: that HitBTC is quite possibly a fraudulent operation and that they have no intention of granting me access to my account. AVOID THIS PLATFORM AT ALL COSTS!
Update to HitBTC’s reply:
Clearly this is some sort of automated response to try to pin the blame on me. I opened about 20 tickets because they stopped responding to prior tickets. Never once did they email me to ask about my ticket number. Not onl
Samko - December 20, 2020 @ 08:06
Well where should i begin? My password didn’t work, so i contacted the customer support to reset it, on the 24th of november…6 Emails later i’m standing still on the same point as then. I’ve sent them all the details i remember about my account, a photo of my ID, a photo of me bsides an email of them, the creating date of my account and the security code. But everytime i answer to a request, they send me a new request. It is absolutly annoying and a desaster…but it looks like i’m not the only one, who gets treated like this. They have enough proof that this is my account, but it seems as they are not willing to reset my password, so i can cash out my money. My advice, do not create an account on HitBTC!
Well where should i begin? My password didn’t work, so i contacted the customer support to reset it, on the 24th of november…6 Emails later i’m standing still on the same point as then. I’ve sent them all the details i remembe
Negrelia - December 20, 2020 @ 10:02
after 3 years of trading this is what it hapends they ask me for proof o residence after i have send a few proofs they asked me for bank statment i have send the photo with the bank statment they said that is not good and they ask or pdf doc today they told that the doc is not good eyther i will go crazy because they blok all my funds and i dont know what proof to send
Dear Valued Trader,
We would like to inform you that your account verification request has been reviewed, and it looks like some vital information is missing.
To complete the procedure read the comments below and make the necessary changes.
There is an issue with your proof of residence document. Please upload the original electronic PDF version of this statement from your bank online banking service.
Don’t forget to click “Request Verification” button once you’ve made the necessary changes.
If you have any questions about your account, please click here for our Support Center.
Regards,
HitBTC Team
This is an automated message, please do not reply directly to this email.
after 3 years of trading this is what it hapends they ask me for proof o residence after i have send a few proofs they asked me for bank statment i have send the photo with the bank statment they said that is not good and they ask or pdf doc today th
Hartley - December 20, 2020 @ 14:00
Dont use this exchange if you value the value in crypto, the fees to withdraw from this exchange are insanely high, i am due to lose 35% of my crypto because of the fees on withdraws.
It feels here as if they want to suffocate the smaller traders in fees so they cant withdraw or make you wait for increase in price to withdraw with the hopes you will totally forget your account details.
This is a greedy company looking to take all it can off the very people who are depositing and creating a market on this platform, seriously guys its not worth it find another exchange.
Dont use this exchange if you value the value in crypto, the fees to withdraw from this exchange are insanely high, i am due to lose 35% of my crypto because of the fees on withdraws.
It feels here as if they want to suffocate the smaller traders in
Shavili - December 20, 2020 @ 17:05
New update! After 3 weeks
they still won’t let me enter my account because I reset my phone and lost the 2fA app, please don’t read only my review, continue on reading there are plenty of reviews just like mine of people who got blocked their accounts or they won’t let them Withdraw or transfer their coins
Update! I see a lot of posts on Reddit in the last few days : “Withdrawals blocked on my account”
“My account has been closed for 2 months.”
“My withdrawals\transfers is blocked”
“Unable to access HITBTC”
“My transfers\withdrawals are blocked”
and more and more….
and posts like this from Hitbtc: “All the prizes from our CRDT have now been distributed.
Dear Traders,
🎁 All the prizes from our CRDT have now been distributed.
👏 Congratulations to all the winners! ”
IT looks like a large scale of scam and a lot of people are going to lose their savings not just me.
They still won’t let me in my account,
Update, They still won’t let me in my account,
This is what I found in Finance Magnates
HitBTC Freezes Customer’s Account for Months, Apologises After Exposure”
Nobody seems to know where HitBTC is actually located, or who runs it.”
The exchange requested that she verify her identity, but apparently continued to refuse her access despite receiving a pile of documents including her driving licence, utility bills, bank statements and more. Sicarious decided to get his friends together to help out.
I rarely ask for such, but for once I’m going to ask something from my 50k followers. If you could retweet the thread and share any similar issues you’ve had with @hitbtc, I would greatly appreciate it. #bitcoin $crypto
— sicarious (@Sicarious_) July 25, 2018
They won’t let me enter my account because I reset my phone and lost the 2fA app,
I have my user name I have my password I have my phone I have my email, those are all registered in HitBTC and I sent them the ID photo and my picture with their ticket number, I know what’s inside my account but they still won’t let me enter my account, beware of this company, I know I’m not the only one with that issue, I am not going to give up on that until they let me enter my account or give me back my money
New update! After 3 weeks
they still won’t let me enter my account because I reset my phone and lost the 2fA app, please don’t read only my review, continue on reading there are plenty of reviews just like mine of people who got blocked t
Fawdon - December 20, 2020 @ 20:00
Complete scam, do NOT use this exchange!!! Lost access to my authenticator, have provided everything asked but still no one will get back to me. They should be shut down!!
MrRobe - December 20, 2020 @ 20:04
WORST IN THE CRYPTO SPACE! This site sucks I gave it a chance and what a massive and costly mistake i made, everything from transactions to customer support takes days to happen. The fees are extortionate also, I have been using crypto for more than 5 years now and HitBTC is the only service I have experienced issue after issue with. Have to warn everyone to avoid this sorry ass site at all costs. THEY DID NOT RESOLVE THE ISSUE,LIARS.
WORST IN THE CRYPTO SPACE! This site sucks I gave it a chance and what a massive and costly mistake i made, everything from transactions to customer support takes days to happen. The fees are extortionate also, I have been using crypto for more than
Andreys - December 20, 2020 @ 22:01
Scams.
Blocked and refused to refund.
Irir - December 21, 2020 @ 10:07
STAY AWAY FROM HitBTC, THEY STEAL MONEY.
HitBTC illegally continues to hold my funds and doesn’t cooperate with the police for 2 months.
On September 28, HitBTC has received the official request from the police (Ticket#583863) sent to the legal mail to proceed with refunds
Today is 14 November, until today they never respond to the Police and they keep holding my funds illegally.
No running business in Hong Kong- there they only post office box (information confirmed by the police also), this is a scammer company with no policy and no respect on authorities. All addresses are fake on their site. This is an organized criminal company with not procedures and no legal department – DO NOT TRADE WITH THEM BECAUSE YOU RISK
This company refuse to do the verification process on me because they want to keep my funds illegally even after they are asked by the Police to make refunds.
THIS IS A CRIME
STAY AWAY FROM HitBTC, THEY STEAL MONEY.
HitBTC illegally continues to hold my funds and doesn’t cooperate with the police for 2 months.
On September 28, HitBTC has received the official request from the police (Ticket#583863) sent to the legal
Ianb - December 21, 2020 @ 13:08
Constantly putting coins/tokens offline with endless “system upgrades” that never seem to complete and they appear to be clueless as to when the upgrades will be completed so you can withdraw/exchange your coins until which time you are stuck in limbo and missing out on critical gains when a coin enjoys a short lived massive rise
Constantly putting coins/tokens offline with endless “system upgrades” that never seem to complete and they appear to be clueless as to when the upgrades will be completed so you can withdraw/exchange your coins until which time you are stuck in
fredds - April 18, 2021 @ 15:01
I had a very bad experience i could no longer withdraw and they block me, but someone referred me to 🔺m y r e c o u p🔺and they assisted me and got back all my investment and money,i highly recommend them to anyone
Merketid - April 18, 2021 @ 19:02
Beware! They are scammers. I have been trying for months to try to access my account. Lost my F2. I have sent them everything they have asked for. Passport photos, Selfie with support email open (nearly broke my friggin neck), transactions, etc. Haven’t heard back from them for months. No support whatsoever. It seems they have no intention of letting me get back into my account. Need to be reported to the SEC.
Beware! They are scammers. I have been trying for months to try to access my account. Lost my F2. I have sent them everything they have asked for. Passport photos, Selfie with support email open (nearly broke my friggin neck), transactions, etc. Have
Peltrik - April 19, 2021 @ 06:04
HitBTC was a decent company until recently and they showed me what a scam company they are. Locked me out of my account with over $20,000 in it for no reason and support couldn’t help. After days of no reply, I contacted Casimar Aid, a company that assists with fraud tracking operations and reco.vering lost fu.nds and bit.coins. With their help, I managed to get my mo.ney back. You can try (casimaraid.com) if you face similar problems or need any assistance with getting back your mo.ney from scam related transactions.
HitBTC was a decent company until recently and they showed me what a scam company they are. Locked me out of my account with over $20,000 in it for no reason and support couldn’t help. After days of no reply, I contacted Casimar Aid, a company
anatsol - April 19, 2021 @ 18:04
right after my first review I finally got an answer, which I respnded to immidiately and provided the asked things.. now I am waiting again for already 4 days. Is it the only way to get support by leaving bad ratings? I am willing to change it when you finally help me. It cannot be that hard to unlock my account when I provide you EVERYTHING needed.
right after my first review I finally got an answer, which I respnded to immidiately and provided the asked things.. now I am waiting again for already 4 days. Is it the only way to get support by leaving bad ratings? I am willing to change it when y
CyerSher - April 19, 2021 @ 23:03
Beware. HitBTC is a scam. They will take your assets and you will never see them again. This is very well documented on Twitter, Reddit, or really anywhere on the internet you care to look. The scam appears to play out the same for all investors and typically begins with multi factor auth. Do not put you coin on this “exchange”. If you have fallen into this situation, you are not alone. There are many that detail the specifics of their grift.
Contact the FBI cyber crimes division at:
complaint.ic3.gov
You are likely to never see your assets again; however, you can take to social media like the rest of their victims and perhaps we can prevent others from falling into their bottomless honeypot.
Beware. HitBTC is a scam. They will take your assets and you will never see them again. This is very well documented on Twitter, Reddit, or really anywhere on the internet you care to look. The scam appears to play out the same for all investors and
Friszbey - April 26, 2021 @ 18:56
The confirmation Mail of 2FA isn’t coming. I wait 7 days
Anniniinna - April 26, 2021 @ 20:55
Attention HitBTC US costumers trying to withdraw funds
Attention all HITBTC US costumers who are trying to withdraw their funds to transfer them to US based exchange and being blocked by HITBTC.
File a claim with the SEC. They are already investigating.
Contact the FBI. Also the FBI takes claims from international victims. You can contact any US embassy in the world and ask to file a complain with the FBI
Every US embassy has an FBI office. Any company that are blacklisted by the US government will be restricted worldwide. Yes, exactly to sue their company in the Seychelles. Now I have it frozen on this dirty XTZ exchange. I understand that I will not return them. But it will stop their cheating. Otherwise, there will be new victims. I have had this experience in the past. It is not fast and requires cooperation. There are not many of us yet, but the group is growing.
Attention HitBTC US costumers trying to withdraw funds
Attention all HITBTC US costumers who are trying to withdraw their funds to transfer them to US based exchange and being blocked by HITBTC.
File a claim with the SEC. They are already investigati
JAniceRober - April 28, 2021 @ 09:54
Hitbtc is a big SCAM!!! Do not invest here. They are very quick to collect your mo.ney, but when it comes time to withdraw it, they stop answering your calls and emails and then eventually disappear. I lost $45,000 to this company. Luckily, a friend introduced me to Casimar Aid, a company that assists with fraud tracking operations and reco.vering lost fu.nds and bit.coins. With their help, I managed to get my mo.ney back. For those who need help reco.vering their fu.nds, I highly recommend (casimaraid.com)
Hitbtc is a big SCAM!!! Do not invest here. They are very quick to collect your mo.ney, but when it comes time to withdraw it, they stop answering your calls and emails and then eventually disappear. I lost $45,000 to this company. Luckily, a friend
Grksi - April 29, 2021 @ 12:57
Am surprised this site still working after they steal my money and investment but i thank God for this company Myrecoup they helped me get back everything i recommand anyone to them that needs help…
Sajdesi - April 29, 2021 @ 22:53
This HitBtc exchange, one of the biggest international scammers in Chile
They stole 20,000 USD from me and then they are blocking my account via 2FA code.
Stay away from scammers
Lobzhiande - May 9, 2021 @ 18:26
This is a great trading platform. It’s easy to use even for beginners like me. I had some issues at start, and the hitBTC support team helped immediately with instructions how to solve the problem. Nice app!
puller - May 11, 2021 @ 15:57
Platform is very easy to use and intuitive. I can buy crypto using debit card. The fees are very reasonable. One can also easily stake coins here.
AndyBilly - May 12, 2021 @ 15:56
Excellent and great .. the app is so awesome
Troubles - May 13, 2021 @ 17:06
I think I’ve been scammed by HITBTC.
In 2018 I transferred approximately $14,000 into HITBTC trading platform. In 2020 I changed cell phones and lost my 2FA, I did not realize at the time it did not transfer to my new phone. January 1 2021, I tried to access my account, I could not because I did not have the 2FA code. I contacted HITBTC asking for them to remove the 2FA. For security reasons they said I needed to prove I owned the account. Which at the time seemed reasonable. I provided all information, passport image, drivers license image, selfie with my account showing in the background, image with the 2FA showing on my computer. I then provided confirmation from the welcomes email from HITBTC proving it is my account. Now that I have have provided all this information and more then 50 emails they have now stopped responding to any of my emails. They have stolen my money!!!!
karen
I think I’ve been scammed by HITBTC.
In 2018 I transferred approximately $14,000 into HITBTC trading platform. In 2020 I changed cell phones and lost my 2FA, I did not realize at the time it did not transfer to my new phone. January 1 2021, I t
TaylorStiks - May 14, 2021 @ 17:05
garbage site, stay away
Wenderll - June 3, 2021 @ 07:43
Customer service is the worst. I’m Waiting on a withdrawal I placed last month. Still no help!
Screen - June 4, 2021 @ 07:44
I’ve called and sent emails and my money is still in purgatory. If you want security for your investment, this is not the place. If you value your money don’t invest here. I gave it 1 star because I couldn’t leave it blank.
doanTang - June 10, 2021 @ 18:41
I lost my phone. I can’t get 2FA to access my account. I have contacted HItbtc many times but no support. Continuously but the answer I have to provide hash from another exchange into hitbtc. I only use Hitbtc and coinexchange. However, the coinexchange exchange has closed. I can’t get in there to get the hash as they claim. They know for sure I am the account holder based on the documents I submit, based on the familiar IP I log in with, based on my device, the phone number I registered with hitbtc, the email I registered with, the date I created it. account… I gave them all. But they still don’t support me. I hope you guys should reconsider how you treat customers. I still hope you guys treat me more professionally and unlock 2FA for me. My Ticket#801738
I lost my phone. I can’t get 2FA to access my account. I have contacted HItbtc many times but no support. Continuously but the answer I have to provide hash from another exchange into hitbtc. I only use Hitbtc and coinexchange. However, the coi
rurir - June 11, 2021 @ 11:42
They are really Dubious!!!
They stole my all investments
Scammers!!!
Scam!!
I saw Wealthfx17 Vià telegram..helped me got my losses back
bibhav - June 20, 2021 @ 16:44
It is down for many days. I think about the plight of traders who would miss the opportunity of buying or selling at the right time. Pathetic! I have lost all my trust on it
RamaResh - June 20, 2021 @ 16:47
I had great experience using okex exchange. The experience was seamless and wonderful. I has user friendly interface.
MissiK - June 21, 2021 @ 16:45
Bad app giving error almost above a week kindly check your app and maintain its errors.I had bad experience throughout installed after that showing error only.
ugahade - June 30, 2021 @ 19:39
It is one of the best exchange for crypto currency trading and I have been using it for long time and would recommend it to all the crypto fans.
daubinsoft - August 24, 2021 @ 16:40
It’s a good platform i have ever seen
DimaUbanov - August 24, 2021 @ 17:40
This is a great opportunity to become a member of the global crypto community and improve your financial situation, gain excellent experience in the world of cryptocurrency, promote new technologies in the world and develop in step with the times.
This is a great opportunity to become a member of the global crypto community and improve your financial situation, gain excellent experience in the world of cryptocurrency, promote new technologies in the world and develop in step with the times.
daubinsoft - August 25, 2021 @ 11:40
It’s a good platform i have ever seen
BuKip - September 1, 2021 @ 09:47
best apps easy to use
Shacffer - September 2, 2021 @ 14:48
Great so far. All is awesome and easy to use. Company is knowledgeable and accessible.
Hussani - September 7, 2021 @ 19:34
I use many website or app like but this is great
itziBitzi - September 7, 2021 @ 22:53
Reliable and flexible platform
ManiAtex - September 8, 2021 @ 07:35
A great project.
Feeling happy for the opportunity.
TipiBerg - September 8, 2021 @ 12:53
the best crypto currency trading platform. Very fast in depositing through cards, good support reliable provide good updates all the time enjoying low fees in transfer and withdrawing.
MasGemubli - September 22, 2021 @ 15:35
Good app nice good
smadesemo - September 23, 2021 @ 07:34
Be careful for your deposit and withdrawal of your fund. It is not all bank accounts and countries they supported, but they won’t let you know in advance.
Naresh - October 5, 2021 @ 14:32
Great exchange
RamCharan - October 5, 2021 @ 21:32
It is good website
Easy for all new users
All coins r genuine
We r getting high profits
Grimsi - October 17, 2021 @ 16:44
hinking they offered a number of different altcoins. They don’t offer any! But they advertise them anyway!
Fastera - October 17, 2021 @ 21:44
shady ‘exchange’ that I would not recommend for a few different reasons. The first is that they obviously use gamed reviews. If you look carefully down below, key phrases are curiously repeated by supposedly different individuals in many of the positive narratives. Buyer beware.
shady ‘exchange’ that I would not recommend for a few different reasons. The first is that they obviously use gamed reviews. If you look carefully down below, key phrases are curiously repeated by supposedly different individuals in many
Dontal - October 22, 2021 @ 18:41
Thankfully I have cancelled my account
Sherber - October 23, 2021 @ 15:41
I’ve repeatedly sent all the information asked for, and keep getting asked for the exact same information. It’s starting to feel like the goal is to make sure I can’t regain access to my account ergo my btc ergo my money.
TRanBao - November 1, 2021 @ 19:39
A good app that i ever use
Premulonga - November 2, 2021 @ 22:39
good exchange, easy to use simple UI
Empingo - November 4, 2021 @ 17:50
The doge withdrawal has been held since April, so more than half a year Now. There are no reasonable reasons given by HitBTC. All we knew is a technical issue with wallet? but what a technical issue cannot be solved for so long, Doge coin was created in a few days.
The doge withdrawal has been held since April, so more than half a year Now. There are no reasonable reasons given by HitBTC. All we knew is a technical issue with wallet? but what a technical issue cannot be solved for so long, Doge coin was created
Enmondo - November 5, 2021 @ 18:50
Honestly speaking, as a Hitbtc user for 2+ years, I would say Hitbtc trade platform and website are very good, very user friendly.
BUT I just don’t understand why this company will
risk its company reputation (so its business) for such a small issue for so long. If it is true that you face a technical issue, why simply fix it quickly, even a detailed explanation about the issue could reduce the complains substantially. HitBTC deserves a lowest mark here.
Honestly speaking, as a Hitbtc user for 2+ years, I would say Hitbtc trade platform and website are very good, very user friendly.
BUT I just don’t understand why this company will
risk its company reputation (so its business) for such a small